"Internal Problem" message when attempting to log into BO 6.5

Question

EDIT The message windows states "Internal Problem" not "Internal Error"
I'm getting this simple message box when trying to launch BO 6.5 and/or Supervisor 6.5. There is no other information provided and nothing entered into the event viewer. It's happening from all workstations with BO installed so I presume the issue is on the server and not with the individual workstations.
Any ideas as to where to look?
Thanks,
Mark
Edited by: Mark Landry on Feb 13, 2009 6:27 PM

Answer 1

Hi Mark,
Following solutions might help you to resolve the issue.
Solution1:
Add the problematic user to the administrator user group.
Solution2:
-search and back up old *.key and *.lsi
- run supervisor.exe directly on server
- if able to see login page do a save recovery of the bomain.key
- scan repair repository if able to log in
Solution3:
Alternatively copy a bomain.key created from a different computer
Copy a "*.rss" file and save it under the database folder.
The RSS file can be located by going to C:\Program Files\Business Objects\Data Access\
Under the Data Access folder, locate the folder which corresponds to the database you are connecting to. Within that folder you should see an .rss file.
If you still cannot see the file, close Zabo and then re-launch it and open the report. This should recreate the *.rss file that is needed to run the report.
I hope this will help you.
Regards,
Sarbhjeet Kaur