Internal Server Error #(IS6532) and Auth701 Servis...

Question

Dear Sirs
To save you repeating yourselves by trying to give me fruitless advice, I'm going to start by telling you what I already know. Please rest assured though that this is a complaint.
I know that BT have fallen out with Yahoo and that you're transferring our email services to another email provider. I have lately endured an intermittent break in my email service which puts my email out of action for hours at a time. This interrupts my ability to contact my friends - some of them customers of mine - and to fulfil my responsibilities to the charity I have certain duties with AND (you'll be perturbed to hear) prevents me being notified on those regular occasions when my BT bill becomes payable. I am 'paperless' as far as possible; indeed, I congratulate you on providing me with this web form as a means of submitting a complaint to you, though clearly, it seems you're not too fond of email yourselves....
I say intermittent breaks in service; I mean almost daily for about eight months now.
At first I was prompted to call you. I had had a problem – my password continually being refuse and needing to be changed then being unable to log on to the email servers. I understand you 'solved' that by deciding to terminate the contract with Yahoo. I was told on those all too frequent occasions when I contacted you, it was a problem with my POP3 mail client that had prompted me for my password - several times a day for months on end - that if I refrained from logging-in to multiple devices - like a LOT of people, when I ONLY use one PC, I don’t use my smartphone to access my messages
 Like you though, I never understood why such a common situation – such as millions of people accessing their email on numerous device like this these days - should mean the Yahoo email servers couldn't cope. I applaud your decision therefore to look for a better service elsewhere... Can you see where this is going? Please bear with me.
After a few short months, in March 2013 if memory serves, I heard that BT was ditching Yahoo and that my email service would be transferring to the comforting bosom of BT. Or rather, to another American company - but not Yahoo.
Shortly thereafter, this problem started to occur again, though with a slight tweak that has added to my irritation. These days - almost daily for eight months - I find I can't log-on to the Yahoo email servers, I'm given the frightening news that 'suspicious activity' has been detected on my account, and am told, on those frequent occasions, almost daily, when I contact you, that I must change my password and/or I must change my security questions in order to make the problem go away.
Initially I followed your advice. I changed my password. I changed my security questions. I changed them again. I changed them again. I barely know where I was born now, nor who my mother was. Each time though, the problem recurred after a day or two. I checked I wasn't letting my different devices auto-sync as before. I changed the security software on my PC. Nothing changed, so I stopped following the very high quality, NOT, advice of the highly qualified BT help line staff that is when I could understand their gibbering.
In bitter reflection of what I presently perceive to be BT's corporate aspirations, I am now enduring an effective break in service - almost daily for eight months - which lasts for a few hours before everything returns to normal. I stopped wasting my time changing my password and contacting customer (no) help (at all) line. Now I'm hoping you'll stop wasting my time telling me that I should contact customer help.
Regrettably, I've spoken to numerous people in the last few months -who despite my explaining the above at length couldn't resist telling me I should change my password no less than eight times between them. With the end result that next day I’m back to square one having to go online and change my password etc AGAIN.
As you can see from my signature I no fool, I’ve worked with computer for almost 30 years now, with the causation in 99.9999% of case like this being POOR CODEING in the main program or subroutine, usually caused by an undertrained **bleep** that thinks he/she knows it all but knows jack
Yours NOT respectfully
P Mason
M. Eng.Tec

Answer 1

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