Internet Connection Issues

Recently my Macbook wireless connection has been flaky. Sometimes it will connect to the internet and sometimes it won't. Sometimes restarting my computer would make the wireless connection work. Then yesterday my Macbook stopped connecting to the internet completely. I could still see my wireless network as a choice in the network list but when I clicked "join" it would eventually tell me either "connection timed out" or "invalid password". The password was definitely correct, I made sure. There are other PCs connected to that network using the same password and working fine. If I plug my Macbook directly into the router with an ethernet cord the internet will work, making me think it's the Airport's problem.
I have tried a few remedies that I found on the internet but nothing seems to be doing the trick. I tried "zapped the PRAM" (I don't even know what this means but apparently it worked for some people), I tried deleting the network systems preference files and restarting my computer, I tried renewing my DHCP liscence, and I just updated the software. Does anyone have any suggestions that might help me fix this problem?

Hi Daniella, I have the same problem. Have you find a solution?
Thank you!

Similar Messages

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

TS1317 Internet Connectivity Issue - specifically with the DNS settings

Hi there,
I'm wondering if someone can help me resolve an internet connectivity issue on my MacBook Pro.
It appears to be a problem specifically with the DNS settings. I am connected to the internet but can only reach a website by typing in the IP address, not the domain name. The error messahe says: "Unable to resolve server's DNS address."
Regardless of whether I use Wifi, 3G modem or cable, i get the same error.
Operating System is Mac OSX Version 10.6.7
Please help!
Thanks

It sounds like your MacBook Pro has either incorrect or missing DNS IP address information in it network profile. Let's start with your wireless connection. You would find these in System Preferences > Network > Wi-Fi > Advanced > DNS tab
If your main Internet router is performing as the DHCP server, it would provide the DNS IP addresses (typically from your ISP) on this tab. You may have two or more addresses listed. If they are grayed, that means that the addresses are coming from the DHCP server.
In the following example screen shot, I am using DNS servers provided by OpenDNS. Notice that they are grayed as they are being provided by my main Internet router. Again, these should be either ones provided by your ISP or ones you purposely set up, like my OpenDNS ones.

4S Verizon Network / Internet Connectivity Issues?

I have been having problems with what appears to be Verizon Network/Internet Connectivity issues. I am located in northern Colorado, using an iPhone 4S with a Mophie Air battery backup/case.
I am in a solid 4G area (even though the phone is 3G) and I have not had any problems with any connection issues, until last night. I still see three bars of 3G service on the phone indicator area...so it is decieving.
I can still recieve emails, text messages, and phone calls, but nothing that uses the internet will work. All apps seem to try to open and try to update, but the whizzy-wheel indicator just sits and spins until I get a "Network Error" message or a time out error of some kind. Most error pop-ups are saying to check the internet settings and try again. Ugh!
Also, since it seems to be trying to recognize the network all the time (even when all tasks are killed and nothing should be running), my battery is going down MUCH faster today! I took it off of the charger at 7am and it was down to 20% battery in only 4 hours! Then I turned on the battery backup, and it is quickly using that up too! At this rate my phone will be completely DEAD by the time I leave work today, and I haven't even used it for anything all day (except to try to connect to the web a few times - testing)!
I have tried the following so far to try to regain internet through the Verizon network, to no avail:
checked for software updates...phone was up to date with iOS 6.0.1
checked my firmware version (it is 3.0.04)
killed all background/running apps (with the home button double-click/hold icon/end)
"reset" my phone via a couple of methods (both the regular power off option and the force-power off option).
*228, option 2 (to reset Roaming)
cleared all data cache areas/cookies/etc.
Cellular data is set to "On"; Roaming is set to "On" for all options;
I have a 64GB device (57.3 usable capacity) of which I still show 46.2 available.
WiFi is set to "Off" (although I can use WiFi at home with no problem if I need to, but I shouldn't have to!)
Airplane Mode is set to "Off"; Restrictions are set to "Off"; Bluetooth is set to "Off"
Basically, there is NO REASON my phone should be having connection issues!
PLEASE HELP?!!

I tried everything you did and more, i thought i had it working, but i got a voicemail today and when i went to open it earlier it just has the wheel loading forever and then says it cant onnect to voicemail. the searching does make it wear down the battery faster as well. i can get calls, texts etc, but i cant help but think there are a few bugs with the ios 6.01 software

Internet Connectivity Issues

By process of elimination, I may have the right source of my problem, but may not!
Recently purchased a Time Capsule, primarily to replace my old Airport Extreme and extend its effective range within a new house. At the same time, I upgraded my iMac OS to Snow Leopard (so maybe this has caused a problem?!)
In the last few days have been having severe internet connectivity issues - either v slow speeds or so slow that Mail and/or Safari times out. My ISP tells me that their lines are working fine (I know they would say that, wouldn't they) and, admittedly, my old Powerbook (connected to the Airport network and onto the DSL router) is running Internet applications fine. So somthing seems to be wrong with the iMac or its setup.
Have run Network Diagnostics which tell me there's no problem (except it's still really slow!) and have obviously rebooted repeatedly (including the router and Time Capsule).
Any ideas?

Hello AnaB4,
Welcome to the HP Support Forums!
I see that you are getting a message to connect to server to update ink levels when printing with the 8620. This has been an issue since the weekend, server problems have been noted as the cause. The only resolution I know of at this time is to follow the steps here: Re: How do I correct the date on my HP Envy 4500?, or keep hitting OK.
Cheers!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Internet connectivity issues on Mac

I was wondering if there was any solution to an internet connectivity issue I'm having on a mac. It seemed to start when I purchased a new modem: an iPrimus AudioCodes MP252 wireless router. Basically the internet connection will either drop out or become stagnant/very slow. There have been no connection/speed issues on any Windows PC or laptop, but often when you try to use the internet on the mac it precipitates a network dropout, thus affecting the connection on Windows computers as well.
I'm trying to see if there's anything else that can be done besides taking it in to be serviced. ISP support hasn't been able to fix the issue, so perhaps it is some sort of compatibility issue between that particular modem and Apple Macs. Obviously the last resort is buying a new modem.
Modem: AudioCodes MP252 Series wireless router
Mac: Mac OS X Version 10.6.8

Hi, some Modems/Routers only like Windows PCs, also see if QoS is running on it giving most resources to PCs.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.
If that doesn't work try changing channels on your Router.

EA6900 Internet Connection Issue - Desktop connected via ethernet cable

Hi there,
I have an HP p6837c, 64-bit OS with Windows 7 Home Premium. It is directly connected to the EA6900 via ethernet cable. My internet connection constantly drops (as in variably every 5 seconds to 5 minutes) then re-establishes itself. I have no internet connection issues when directly connected to the modem. All of the wirelss devices that are connected via the EA6900 are working without any issue. My husband's laptop, which has Windows 8.1, functions with no problem when directly connected to the EA6900 via ethernet cable. We've tried swapping out the cable. We've tried adjusting the MTUs per Support's suggestion. Nothing has solved the issue
Any thoughts on what the issues might be? Settings? The version of Windows? Any help would be much appreciated!

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
What ISP Modem service link speeds UP and Down do you have?
Check cable between Modem and Router and PC, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
Router and Wired Configurations
Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
Ensure devices are set to auto obtain an IP address.
If http://en.wikipedia.org/wiki/Ipv6 is an option on the router, select Local Connection Only.
PC 3rd Party Security Software Configurations
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.

Multiple Internet Connection Issues

Hi there, long time reader first time poster.
I figured I should post this as, while having read through hundreds of similar posts I still can't figure out how to solve my connectivity issues.
I just bought a new iMac 21.5 inch 3.2Ghz i3 model and while I am happy with the machine overall, it is the second one in a month - the first had a faulty ethernet port and refused to connect to the internet out of the box. Apple replaced it without question - almost as if they knew.
The replacement has now seemingly developed the same issue.
Some background info. The computer was connected both through ethernet and through the TC I bought to back it up until yesterday. So I was getting both a wireless signal from the TC and one through ethernet.
I have a hub that has 5 devices connected to it ( Printer, Cable TV, iMac and TC - now a PS3 ) That hub is served a signal by a simple NTT modem connected to a phone line. That modem is now nearly 5 years old but has always given great net speeds so I don't believe the problem to be the modem - I could be wrong though.
I just bought a PS3 and tried connecting it yesterday but had multiple problems. Despite me entering the correct PPPoE information to the letter, the PS3 refused to connect, saying the password and username was incorrect. I could connect it via a Bluetooth signal but no hard wired connection would work.
So I unplugged everything from the hub, shut down all the machines, turned off the modem and let it sit for 10 minutes and then plugged the ethernet cable from the PS3 straight into the modem, giving it a direct line. Switched on modem, rebooted PS3 and tried again - this time it connected through ethernet. I still don't know how or why. I can guess but I'm sure you guys know much more about this than I do.
So then I tried connecting the iMac back to the net, reconnected all the hub, followed the same procedure. Off, sit for a bit, on etc. This time the PS3 has no connection and now the iMac has no connection either!
The TC gave a green light though so I was able to get wireless. I tried removing all net locations from the iMac, installing new ones, renewed the DHCP lease, but no matter what I did (PPPoE info 100% correct) it just refused to establish a connection.
The the bloody TC light flashed amber and I couldn't get wireless either despite being plugged into the hub and getting a signal! The PS3 is now working and the cable is fine so I am starting to think either I have cluster ****** the whole setup or something is wrong with the iMac.
I go away for an hour then come back and the stupid TC has somehow picked up a connection! The light is green again?! But now the time connected display is scrolling repeatedly. I've got net but what the **** is wrong with all this?
Bottom line - not ethernet connection for the iMac but TC seems to be working and all other devices have a connection.
Please help me if you can! I just can't figure any of this out.
Message was edited by: Zildog
Message was edited by: Zildog

Your description is a bit confusing, but I use English as a second language, so it may be just me.
1. How is the hub connecting to your modem, by ethernet cable or wirelessly?
2. Which device is negotiating the internet connection with your ISP, the modem?
3. Does the device that negotiates the connection use PPPoE?
4. How are the other devices being handed their internet connection? DHCP only?
Only one device should be connecting directly to your ISP using the PPPoE protocol and configured with your account username and password. This device is preferably the modem. This device should be configured to hand out internal IP addresses to the other devices on your LAN using DHCP. All of the other devices should be configured to request an IP from that device, whether by ethernet or wi-fi, just with DHCP.
Dah•veed

Windows 7 and internet connection issue

I am having a problem connecting to internet on Windows 7 OS. I have a Macbook that installed Windows 7 on Bootcamp. When I connect the DSL wire to my computer in dormitory it connects automatically. But when I go to somewhere else it doesn't connect. I also tried to connect using IP address which consists of 4-5 rows of numbers. Unfortunately, I cannot find the tab where I can enter these IP address numbers. So I was wondering if there is something wrong with my Network Driver (or may be it is missing some networking drivers).
The main reason I want to connect to the Internet in Windows system is because I need to activate Keyshot (which requires internet connection and it works only on windows platform). My teacher said if the IP system is different on the Windows installed Macintosh, then it may not activate the product. So I was wondering if my Windows networking system works differently from Windows system on normal PC. If so how to fix this connection problem. Sorry if my question is too complicated.
But again, I am able to connect on my windows at home. But this connection is still not allowing me to activate the software. As I understood, this program requires normal internet connection of Windows. I don't know what is wrong with my computer.

Thanks for the direction. Did you mention the Bootcamp forum within this Apple.com or are you talking about a forum that exists outside of apple.com (maybe some website solely devoted to Bootcamp or windows issues)?

HT1695 iPad 3 iOS6 upgrade internet connectivity issue

I just upgraded my WIFI only new iPad to iOS 6 and as soon as it finished the install it lost connection with my wireless network. It recognizes the network and I can even inter the password, but then it says unable to connect. How do I fix this issue since I cannot even exit the setup for iOS 6 without an internet connection?
When I upgraded my iPhone 4s today to iOS 6 I also noticed that it is also unable to connect to my wifi, however, my laptop, playstation, etc connect just fine (its not a router issue).
Please help.

Help
I am also having this exact problem. I am unable to connect to my FIOS wifi router (which I usually have disabled) but am unable to connect to my Netgear WG102 Access Point - with WPA2 or no security - I get the same error message - unable to connect
Apple.....I think you guys have F#$%ED up with whatever you did. All my other devices on IOS5 work, but my IOS6 devices now do not work with Netgear.

Recent McAfee update creating Verizon internet connection issue

A recent update of McAfee security software contains a bad DAT file (#6807) which stops your ability to connect to the internet, even though your computer shows a connection your modem/router. The fix is to uninstall McAfee & reinstall a corrected version from their website. If you go the the McAfee website there is an alert on their homepage addressing the issue & linking you to the fix.
Verizon's tech support (2 hrs. on the phone last night & 1/2 hr on live chat with them this morning) had no clue and was unable to help me solve my connectivity problem. But a very brief message on Verizon's support telephone line cautioned about the McAfee issue. A rhetorical question - if the problem is widespread enough to warrant an automated message when you call for assistance, then why don't their tech support personnel know about it?

I have recently been working on a friend's laptop with this same problem, no internet access. He works for Verizon and the Verizon Fios tech told him he had to contact McAfee because it was a McAfee issue. They never told him that it may have been caused by a McAfee update. So he called the McAfee tech support and they had him remove one of the McAfee products, but the Family Protection Suite was still present and he could not remove it. I tried to remove it, but I kept getting an error trying to remove it. I then did an internet search and found that all of the McAfee products could be removed one instance. Use the McAfee Consumer Product Removal Tool availabe from the following link:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Run this program and all of the McAfee suite will be removed. This was done on my friends laptop and after a reboot, all internet connectivity was restored.
Good Luck,
ljcpep

Internet Connectivity issue on my MacBook Air using Time Capsule.

My brand new Air has a connectivy problem on my home network. My iMac, iPhone 4 and iPad all use the same time capsule network with no drop of Internet. My air is showing full strength wifi signal but it loses the Internet connection every 5 minutes or so, and reconnects after 3 or 4 minutes with no help from me.
The Air shows no such problems using the office wifi network.
Please help! The Air is 4 days old and might be heading back to the iStore (or off the balcony) if I can't solve the issue soon.
Many thanks

What exactly is crashing?

WRT54G no internet connection issue

Hi,
      I've been using a WRT54G router for a few years and it's worked fine until now. I recently installed AVG8.5 on to my computer and now the router can't find the internet connection. I have my compture wired to it.
      I hooked the mode directly up to my computer to make sure the modem wasn't the issue and it worked fine. I checked to make sure the local settings were on autodect and the lights on the router are all lit correctly. I have uninstalled AVG8.5 and the router still keeps saying that it cannot detect an internet connection. I've tried reseting the router and reinstalling the software, but no dice.
      I did manage to get it to broadcast its SSID, but when I tried to connect wireless it won't allow anything to connect to it. So, I'm assuming something is blocking it on my machine. Any advice? Thanks!
                              -Ashes

After resetting the router I assume the router is not properly confiured and that's the reason you have lost the Internet connection on all the computers...
You should leave the AVG8.5 un-installed and re-configure your router...
If your Internet Service Providor is Cable follow this link
If your Internet Service Providor is DSL follow this link

Internet connectivity issues with SA 520W router

Hi,
We have configured Cisco Small Business Pro (SA 520W) in a small office and all computers are connected with wifi. We are facing following problems:
1. Computer is connected with network and 100% signals available but there is no internet. After repairing network from computer or sometimes rebooting computer fix the this problem. What cause internet connectivity problem?
2. Sometimes computer is connected with internet and everything work fine but suddenly there is no internet. May be internet come back again after 2 minutes etc. Strange behavior.
3. Sometime there is no internet connection even after trying all possible tuneing but internet connection become alive again if we reboot router.
All these problems appear randomly on different computers. Can anyone tell what's the reason of all these problems and how can fix it?
Thanks.
Sajjad

I have the just similar problem since few days , for long time I have no issues with wireless router
I have five static IP addresses I am using 1 static IP for the Router and other for the internal use
I though it was my inter provider technical issue,
The internet is working through provider gateway router but not through a Cisco SA520W
some times it works some time it wont resolve host name, internal LAN works perfect ,but internet drops packets and it is very slow
If we dynamically setup the router, it works but not for the static IP address
my old configuration is not saved , reset to factory defaults even then it did not work
I do have 24 port cisco switch when I login there is no gui console just blank blue screen with text boxes
I appreciate some can guide.
I believe we need the update firmware on both devices .I appreciate for the help
Thanks
Ravi

Internet Connectivity Issues, 511 CPU Fan not detected

Hello,
I have been experiencing some issues with my HP ENVY Pohenix 800-060 (running Windows 8.1) PC lately.
My internet connectivity has been acting crazy. Pages won't load fully. For example, when I am on Facebook I can't scroll down and have more posts load. I have to hit refresh and sometimes it will let me scroll down further than before. To load sites sometimes I have to hit refresh. If I am using just the wifi I am constantly connecting and disconnecting at totally random intervals but it's stable if I use an ethernet cable (however the other issues still persist). Images won't load fully as seen here
Also, starting yesterday when I restart my computer I get an error message that says 511 CPU fan not detected. I have opened my computer and dusted the fan and I have also unplugged it and plugged it back in to the motherboard to make sure it's securely connected. What's strange is that this only happens about 8 out of 10 times when I start my computer, and if it does happen I can simply touch the fan to get it started and it will work just fine until I turn my computer off.
I noticed in the HP Support Assistant that if you update to Windows 8.1 it says that you may experience internet connectivity loss and hardware problems so I don't know if these problems are related or not. I have checked and my drivers are up to date according to the HP website that searches for updates for you.
I am currently backing up my computer and plan on resetting it to factory default if I can't find the source of these problems.

Eldrscrolls, welcome to the forum.
Please check the CPU fan thoroughly before using the computer futher. If it has failed you could fry the components. I don't know if it has liquid cooling, but if so, be extremely careful.
A System Recovery is a very good idea. After updating Win 8.0 to 8.1 on my HP Split, I had several problems, such as, wireless connectivity. I did the Recovery back to Win 8.0. It solved my problems. After a few days I gave Win 8.1 another chance. It has performed admirably. If the system is overheating because the CPU fan failed this could cause your problems, also.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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I am not an HP employee.

Internet connectivity issues for past 3 days

Hi, I live in Westchester county and since past 3 days, I have no internet connectivity in the evenings. Internet works fine early morning though. Called tech support every day. On second day, the tech support helped us figure out there was an outage in the area and someone from the techical dept was fixing it..Internet started working and all was fine..
But again yesterday, same issue. Called tech support again and this time they could tell me if it is an outage or something else is broken..
If someone is facing the same issue, any information provided would be helpful

Hi,
This issue is still persisting. A Technician had come in on Friday and basically found nothing wrong..told me that the router is fine..issue might be somewhere else.
worked fine over the weekend and again broke down last night..had to call again and that customer service representative was of no help and didnt even schedule the appointment correctly for today.
I am strongly thinking of cancelling the service very soon.

Internet Connection Issues

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