Internet on Mac suddenly running very slowly

I've had my imac for a few months now and evrything seemed to be fine. Now my internet is going really slow. All my other devices on wifi run fine and anything non internet related on my mac runs fine. Any ideas on what is happening?

I've had my imac for a few months now and evrything seemed to be fine. Now my internet is going really slow. All my other devices on wifi run fine and anything non internet related on my mac runs fine. Any ideas on what is happening?

Similar Messages

  • My Mac is running very slowly especially when I am using Facebook and related products. What can I do to fix this?

    Hello everyone. My Mac is running very slowly when I am using the internet, and especially when on Facebook. The little rainbow globe spins around for ages before changing pages etc. I have done several virus checks etc, but cannot find anything wrong. Sorry, but I am not tech savvy, so have difficulty with these issues.

    Thanks for your reply. Well, I am not sure about the OS X version, I just gave that info from the Install DVD. I have the machine on automatic updates so I guess I am using a newer version. I know it is iMac Snow Leopard and I bought it in 2009. It is the 21.5 inch model. That is all I can tell you. I have 499GB and have used only 32GB, so it isn't a space problem.

  • Mac Mini runs very slowly

    My Mac Mini runs very slowly.  I upgraded memory but it didn't help.  Wi-Fi is very fast with other computers in sae location so I don't think that is the issue.  Ideas?

    Hi, is it just Wifi that is slow?
    If so try this...
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    10.5, 10.6, 10.7 & 10.8…
    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
    10.5.x/10.6.x/10.7.x/10.8.x instructions...
    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
    The interface that connects to the Internet should be dragged to the top of the list.
    10.4 instructions...
    Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
    If using Wifi/Airport...
    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
    208.67.222.222
    208.67.220.220
    (There may be better or faster DNS numbers in your area, but these should be a good test).
    Click OK.

  • My mac is running very slowly.  How to fix?

    My mac is running very slowly and frequently has the spinning wheel.  Particularly when trying to work through internet.  Any suggestions?

    Hello,
    Download this program, run it, and post the output in your reply:
    Etresoft: EtreCheck

  • Mac is running very slowly, please help

    My mac is running very slowly which is driving me mad! It doesnt seem to be a memory problem, i have 26 Gb free on a 55.9 Gb drive. I have run macjanitor, no problems there.
    Does anyone have any suggestions, please?
    Thanks, Lucy

    Hi, lucyo. Welcome to the Discussions.
    See:
    • The "Troubleshooting performance problems" section of my "Tuning Mac OS X Performance" FAQ.
    • My "Problems from insufficient RAM and free hard disk space" FAQ.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

  • Mac is running very slowly.

    Hi Apple Community,
    My mac has been running very slowly, and there has been several other problems as well. I have a early 2009 iMac, running OS X 10.9.5. First of all, I have recently moved all of my photos and music to an external hard drive to clear up the internal hard drive, and Time Machine is also backing up to an external hard drive, and the internal hard drive is now about 60% free. I thought that would be able to get my Mac to run quicker, but it is still has slow as it was before. I have read recent community posts on what to do about this, one suggested downloading Etresoft to get a report on the condition of my mac. I ran Etresoft (I honestly don't know what to make of anything in the report), and the report is here:
    Problem description:
    Mac runs very slowly, applications will take longer than usual to open. Internal hard drive is about 60% full, and 3 external hard drives are used to hold photos, music, and backups.
    EtreCheck version: 2.1.5 (108)
    Report generated December 27, 2014 at 10:50:02 PM PST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      iMac (20-inch, Early 2009) (Verified)
      iMac - model: iMac9,1
      1 2.66 GHz Intel Core 2 Duo CPU: 2-core
      2 GB RAM Upgradeable
      BANK 0/DIMM0
      1 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      1 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 9400 - VRAM: 256 MB
      iMac 1680 x 1050
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 0:29:2
    Disk Information: ℹ️
      Hitachi HDT721032SLA380 disk0 : (320.07 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 319.21 GB (170.11 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      PIONEER DVD-RW  DVRTS08 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Apple Inc. Keyboard Hub
      Mitsumi Electric Apple Optical USB Mouse
      Apple Inc. Apple Keyboard
      Seagate BUP Slim SL 2 TB
      EFI (disk1s1) <not mounted> : 210 MB
      SEAGATE (disk1s2) /Volumes/SEAGATE : 2.00 TB (1.12 TB free)
      Western Digital Ext HDD 1021 1 TB
      EFI (disk2s1) <not mounted> : 210 MB
      time machine backup (disk2s2) /Volumes/time machine backup : 999.86 GB (34.33 GB free)
      Apple Computer, Inc. IR Receiver
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/Norton Solutions Support/Norton Personal Firewall
      [not loaded] com.symantec.driver.NPF (3.0.3) [Support]
      /System/Library/Extensions
      [not loaded] com.microsoft.driver.MicrosoftKeyboard (5.1) [Support]
      [not loaded] com.microsoft.driver.MicrosoftMouse (5.1) [Support]
      [loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
      [not loaded] com.symantec.kext.ips (3.2f8) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
      [loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
    Problem System Launch Daemons: ℹ️
      [running] com.seagate.TBDecorator.plist [Support]
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [running] com.adobe.AdobeCreativeCloud.plist [Support]
      [running] com.brother.LOGINserver.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.seagate.dashboard.plist [Support]
      [running] com.spotify.webhelper.plist [Support]
    User Login Items: ℹ️
      Calendar Application (/Applications/Calendar.app)
      SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
    Internet Plug-ins: ℹ️
      Google Earth Web Plug-in: Version: 6.0 [Support]
      Default Browser: Version: 537 - SDK 10.9
      Musicnotes: Version: 1.18.9 [Support]
      Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Support]
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Support]
      Scorch: Version: 6.1.0 [Support]
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    User internet Plug-ins: ℹ️
      BrowserPlus_2.9.8: Version: 2.9.8 [Support]
      Picasa: Version: 1.0 [Support]
    3rd Party Preference Panes: ℹ️
      BrowserPlus  [Support]
      Flash Player  [Support]
      Microsoft Keyboard
      Microsoft Mouse
      Seagate Dashboard for Mac OSX  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      SEAGATE: Disk size: 2.00 TB Disk used: 877.11 GB
      Destinations:
      Time Machine Backups [Local]
      Total size: 999.86 GB
      Total number of backups: 1
      Oldest backup: 2014-12-16 04:25:50 +0000
      Last backup: 2014-12-16 04:25:50 +0000
      Size of backup disk: Too small
      Backup size 999.86 GB < (Disk used 877.11 GB X 3)
    Top Processes by CPU: ℹ️
          7% backupd
          4% mdworker
          4% WindowServer
          0% AppleSpell
          0% ps
    Top Processes by Memory: ℹ️
      165 MB com.apple.WebKit.WebContent
      79 MB Safari
      79 MB Seagate Dashboard
      75 MB Finder
      54 MB com.apple.IconServicesAgent
    Virtual Memory Information: ℹ️
      45 MB Free RAM
      599 MB Active RAM
      554 MB Inactive RAM
      325 MB Wired RAM
      571 MB Page-ins
      4 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 27, 2014, 10:29:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-22295 3_[redacted].crash
      Dec 27, 2014, 10:21:42 PM Self test - passed
      Dec 27, 2014, 02:53:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-14534 7_[redacted].crash
      Dec 27, 2014, 07:26:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-07260 5_[redacted].crash
      Dec 26, 2014, 07:21:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-26-19214 0_[redacted].crash
      Dec 26, 2014, 01:17:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-26-13170 3_[redacted].crash
      Dec 25, 2014, 11:51:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-23514 0_[redacted].crash
      Dec 25, 2014, 09:27:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-21273 3_[redacted].crash
      Dec 25, 2014, 06:48:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2014-12-25-184821_[reda cted].crash
      Dec 25, 2014, 12:00:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-12002 4_[redacted].crash
    So if someone could please explain what this means, or suggest some other ways to find out what is wrong with my Mac, it would be extremely helpful.
    Thanks
    Morgan

    You need to uninstall all Norton Antivirus softwarwe/ utilities.
    https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us
    Also, uninstall all Seagate hard drive software.
    In addition, you need to install more RAM into your iMac.
    Your year and model IMac can take a max. total of 8 GBs of RAM.
    I strongly recommend that you purchase and install the maximum amount of RAM.
    Correct, compatible and reliable Mac RAM can ONLY be purchased from online RAM sources Crucial memory or OWC (macsales.com).

  • IMac suddenly running VERY slowly

    My 3 yr old iMac has suddenly started running very slowly. from boot up (10 minutes)  onwards.  Every action seems to result in multi coloured spinning wheel and sometimes blue spinning wheel. No anti virus loaded, plenty of memory and space on HD, No recent new applications, no cpu grabbers Have tried Mac general solutions (Safe Boot etc)  - no change.  Have removed a couple of apps - no change - HELP!!!  Any ideas.

    Hi ..
    Remove all items in System Preferences > Users & Groups > Login Items
    Same for  /Library/StartupItems
    Then restart your Mac. See if that made a difference.
    If it's not a login item issue, check the starutp disk.
    Launch Disk Utility located in HD > Applications > Utillities
    Select the startup disk on the left then select the First Aid tab.
    Click:  Verify Disk  (not Verify Disk Permissions)
    If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
    Make sure to back up all important data first before using OS X Recovery.

  • My mac is running very slowly.  I have a report from etrasoft but don't really follow what it means and what I have to do

    Problem description:
    my mac is running very very slow
    EtreCheck version: 2.1.8 (121)
    Report generated 6 March 2015 20:11:31 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 176
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 8 days 8:37:49
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Mum's Mac (disk1) / : 318.84 GB (130.72 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.sony.driver.prs (1.0.1d1) [Click for support]
        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]
    Startup Items: ℹ️
        MobileBrServ: Path: /Library/StartupItems/MobileBrServ
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        5 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.installd.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        [killed]    org.cups.cupsd.plist
        14 processes killed due to memory pressure
    Launch Agents: ℹ️
        [loaded]    com.epson.esua.launcher.plist [Click for support]
        [not loaded]    com.sony.ReaderLibrary.RunReaderLibrary.plist [Click for support]
    Launch Daemons: ℹ️
        [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.SafariBookmarksSyncer.plist
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        MyDriveConnect    Application  (/Applications/MyDriveConnect.app)
        iTunesHelper    UNKNOWN Hidden (missing value)
        Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
        MyTomTomSA    UNKNOWN Hidden (missing value)
        TomTomHOMERunner    Application Hidden (/Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
        HPEventHandler    UNKNOWN  (missing value)
        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        EPPEX Plugin: Version: 3.0.5.0 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Cannot contact Adobe
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        Easy-WebPrint EX: Version: 1.1.0 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Mum's Mac: Disk size: 318.84 GB Disk used: 188.12 GB
        Destinations:
            My Passport [Local]
            Total size: 319.91 GB
            Total number of backups: 8
            Oldest backup: 2013-04-28 13:07:45 +0000
            Last backup: 2014-01-12 18:00:46 +0000
            Size of backup disk: Too small
                Backup size 319.91 GB < (Disk used 188.12 GB X 3)
    Top Processes by CPU: ℹ️
             2%    WindowServer
             2%    hpdot4d
             1%    NotificationCenter
             1%    Google Drive
             1%    usernoted
    Top Processes by Memory: ℹ️
        155 MB    com.apple.WebKit.WebContent
        133 MB    Google Chrome
        99 MB    Safari
        99 MB    Finder
        60 MB    WindowServer
    Virtual Memory Information: ℹ️
        91 MB    Free RAM
        1.48 GB    Active RAM
        1.39 GB    Inactive RAM
        1.11 GB    Wired RAM
        13.41 GB    Page-ins
        309 MB    Page-outs

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Mac suddenly running very slow, need advice on EtreCheck results

    Problem description:
    After a week of vacation, Mac is running very slow and unable to accomplish simple tasks. Restart and automatic updates do not seem to help, this is the EtreCheck results after most recent restart. Is the problem my HD? I am about to run a hardware test. Thanks for any help!!
    EtreCheck version: 2.1.8 (121)
    Report generated March 26, 2015 at 12:36:10 PM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 3.4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6970M - VRAM: 2048 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:46:57
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 899.32 GB (744.49 GB free) - 69 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)
        OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        BUFFALO INC. HD-GDU3 3 TB
            EFI (disk1s1) <not mounted> : 315 MB
            Time Machine (disk1s2) /Volumes/Time Machine : 700.00 GB (441.58 GB free)
            NTFS (disk1s3) /Volumes/NTFS : 1.80 TB (1.77 TB free)
            ExFAT (disk1s4) /Volumes/ExFAT : 500.01 GB (436.70 GB free)
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Keyboard Hub
            Apple Inc. iPhone
            Apple Inc. Apple Keyboard
        Logitech USB LaserStream(TM) Mouse
        Apple Internal Memory Card Reader
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.livescribe.kext.LivescribeSmartpen (1) [Click for support]
    Startup Items: ℹ️
        VirtualBox: Path: /Library/StartupItems/VirtualBox
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.livescribe.PenCommService.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.teamviewer.Helper.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        PollockShare    Volume  (/Volumes/PollockShare)
        Dropbox    Application  (/Applications/Dropbox.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        BackUp    Volume  (/Volumes/BackUp)
        BootChamp    Application  (/Users/[redacted]/Downloads/BootChamp.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Paragon NTFS for Mac ® OS X  [Click for support]
        TeXDistPrefPane  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 899.32 GB Disk used: 154.83 GB
        Destinations:
            Time Machine [Local]
            Total size: 700.00 GB
            Total number of backups: 93
            Oldest backup: 2014-02-21 22:42:44 +0000
            Last backup: 2015-03-26 18:26:48 +0000
            Size of backup disk: Adequate
                Backup size 700.00 GB > (Disk used 154.83 GB X 3)
    Top Processes by CPU: ℹ️
            27%    com.apple.appkit.xpc.openAndSavePanelService
             5%    WindowServer
             4%    Get Backup Lite
             3%    Finder
             3%    Mendeley Desktop
    Top Processes by Memory: ℹ️
        344 MB    Mendeley Desktop
        241 MB    Google Chrome
        223 MB    mds_stores
        148 MB    Google Chrome Helper
        137 MB    Finder
    Virtual Memory Information: ℹ️
        8.52 GB    Free RAM
        4.86 GB    Active RAM
        2.13 GB    Inactive RAM
        1.66 GB    Wired RAM
        3.61 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 26, 2015, 11:45:20 AM    Self test - passed

    armypunk wrote:
    My backup is up to date, I ran a hardware check and found no issues, then ran the Disk Utility and it also said it found no issues but I hit repair anyways. After a restart I ran EtreCheck again and this is what came out. The computer is still horribly sluggish. Do I just keep repeating the Disk Utility check and repair step???
    EtreCheck version: 2.1.8 (121)
    Report generated March 26, 2015 at 3:20:28 PM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 3.4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6970M - VRAM: 2048 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:13:41
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 899.32 GB (745.69 GB free) - 24 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)
        OPTIARC DVD RW AD-5690H
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. iPad
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        Logitech USB LaserStream(TM) Mouse
        Apple Computer, Inc. IR Receiver
        Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.livescribe.kext.LivescribeSmartpen (1) [Click for support]
    Startup Items: ℹ️
        VirtualBox: Path: /Library/StartupItems/VirtualBox
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.livescribe.PenCommService.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.teamviewer.Helper.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        PollockShare    Volume  (/Volumes/PollockShare)
        Dropbox    Application  (/Applications/Dropbox.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        BackUp    Volume  (/Volumes/BackUp)
        BootChamp    Application  (/Users/[redacted]/Downloads/BootChamp.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Paragon NTFS for Mac ® OS X  [Click for support]
        TeXDistPrefPane  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 899.32 GB Disk used: 153.63 GB
        Destinations:
            Time Machine [Local]
            Total size: 700.00 GB
            Total number of backups: 93
            Oldest backup: 2014-02-21 22:42:44 +0000
            Last backup: 2015-03-26 18:26:48 +0000
            Size of backup disk: Adequate
                Backup size 700.00 GB > (Disk used 153.63 GB X 3)
    Top Processes by CPU: ℹ️
             2%    WindowServer
             2%    mds_stores
             1%    mds
             0%    fontd
             0%    Dropbox
    Top Processes by Memory: ℹ️
        124 MB    mds_stores
        120 MB    Spotify Helper
        103 MB    Finder
        103 MB    Google Drive
        86 MB    Dropbox
    Virtual Memory Information: ℹ️
        12.99 GB    Free RAM
        2.25 GB    Active RAM
        561 MB    Inactive RAM
        1.37 GB    Wired RAM
        1.31 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 26, 2015, 03:04:16 PM    Self test - passed
    You have had 2 experienced users tell you the HD may be failing, looking at your latest report this confirms the suspicion. Take the machine to either an Apple Store or AASP and have it professionally diagnosed.

  • Mac Mini running very slowly

    Hi All,
    I am using a Mac Mini at work and it is running very slowly at the moment.  General tasks are ok, but anythng video related (youtube is a nightmare to use) is super slow, and when closing it down it often takes several attepts as it seems to hang.
    I am running MAC OS X 10.6.8 have 4GB of RAM
    I have plenty of space on the HDD
    Any thoughts would be appreciated.
    Thanks

    Mac troubleshooting: What to do when your computer is too slow | Macworld

  • Our Mac is running very slowly. What do we do?

    We have a Mac desktop circa 2003 and it is starting to run very slowly. Any things we can try to speed it back up?

    Start by working out what model you have.
    Apple Menu > About this Mac > More info button. Look for the 'Model Identifier'. Also check the OS version that appears in the first dialog.
    iMacs from around 2003 cannot run 10.6.8, so something is not correct.
    Many things could be the reason for slowness - you need to indicate what is wrong, when it happens what apps are being used.
    If you have system disks backup this Mac & run Disk Utility from the install DVD/CD to see if the disk is OK, repair the boot disk.  It also helps to remove ALL non Apple USB, Firewire & other devices to see if any attached devices cause the slowness.
    It could also be that hardware is failing, so a backup is essential. The original grey install disks will have Apple hardware test which may indicate a fault (or may just report an erroneous message). Record any error numbers & re run the tests several times (issues can depend on temperature). The instructions should be printed on the install disk (normally hold D @ startup with it inserted).
    If you have spare external HD's it may be simplest to install a clean version of OS X to see if that boots & is stable. Firewire may be the fastest connection type on older iMacs.
    I assume this Mac has been running this OS for a while now? Have you got a full backup of it? How much is installed on it? Are you fastidious about updating software & removing things you don't use? 
    If any bits are unclear ask & we may be able to dig out links that explain parts of it, but it's important to know the model & OS version accurately.

  • My iMac suddenly runs very slowly

    My iMac began running extremely slow suddenly. I have a photography and design company that I rely on the speediness of my machine. I ran an EtreCheck. Can someone decipher what may be causing this?
    Problem description:
    iMac suddenly running slow
    EtreCheck version: 2.1.2 (105)
    Report generated December 10, 2014 at 8:34:27 PM CST
    Hardware Information: ℹ️
      iMac (21.5-inch, Late 2013) (Verified)
      iMac - model: iMac14,3
      1 2.9 GHz Intel Core i5 CPU: 4-core
      8 GB RAM Upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
      NVIDIA GeForce GT 750M - VRAM: 1024 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 1:9:3
    Disk Information: ℹ️
      APPLE HDD ST1000LM024 disk0 : (1 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 999.35 GB (629.51 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
      Seagate Expansion Desk 3 TB
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 315 MB
      Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 3.00 TB (1.82 TB free)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. FaceTime HD Camera (Built-in)
      Western Digital My Passport 0730 500.07 GB
      S.M.A.R.T. Status: Verified
      disk2s1 (disk2s1) <not mounted> : 32 KB
      New Bloom External HD (disk2s3) /Volumes/New Bloom External HD : 499.94 GB (33.48 GB free)
      H850S 81
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Anywhere
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
      [loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
      [loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
    Problem System Launch Agents: ℹ️
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cmfsyncagent.plist [Details]
      [failed] com.apple.coreservices.appleid.authentication.plist [Details]
      [failed] com.apple.recentsd.plist [Details]
      [failed] com.apple.security.cloudkeychainproxy.plist [Details]
      [failed] com.apple.spindump_agent.plist [Details]
      [failed] com.apple.telephonyutilities.callservicesd.plist [Details]
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.ctkd.plist [Details]
      [failed] com.apple.icloud.findmydeviced.plist [Details]
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist [Details]
      [failed] com.apple.softwareupdated.plist [Details]
      [failed] com.apple.wdhelper.plist [Details]
      [running] com.seagate.TBDecorator.plist [Support]
      [failed] org.cups.cupsd.plist [Details]
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [running] com.adobe.AdobeCreativeCloud.plist [Support]
      [running] com.logmein.logmeingui.plist [Support]
      [running] com.logmein.logmeinguiagent.plist [Support]
      [not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [running] com.logmein.logmeinserver.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.adobe.ARM.[...].plist [Support]
      [running] com.seagate.dashboard.plist [Support]
    User Login Items: ℹ️
      None
    Internet Plug-ins: ℹ️
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
      QuickTime Plugin: Version: 7.7.3
      Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Java  [Support]
      Seagate Dashboard for Mac OSX  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 999.35 GB Disk used: 369.83 GB
      Destinations:
      Seagate Expansion Drive [Local]
      Total size: 3.00 TB
      Total number of backups: 76
      Oldest backup: 2014-04-19 01:52:26 +0000
      Last backup: 2014-12-11 01:17:13 +0000
      Size of backup disk: Excellent
      Backup size 3.00 TB > (Disk size 999.35 GB X 3)
    Top Processes by CPU: ℹ️
          22% Seagate Dashboard 3.0
          4% WindowServer
          3% com.apple.WebKit.Networking
          2% Adobe Photoshop Lightroom 5
          1% Safari
    Top Processes by Memory: ℹ️
      893 MB Seagate Dashboard 3.0
      429 MB Adobe Photoshop Lightroom 5
      352 MB Adobe Bridge CC
      215 MB Adobe Photoshop CC 2014
      180 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      145 MB Free RAM
      1.80 GB Active RAM
      1.48 GB Inactive RAM
      1.06 GB Wired RAM
      4.39 GB Page-ins
      103 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 10, 2014, 07:26:03 PM Self test - passed
      Dec 10, 2014, 08:12:43 PM Adobe Photoshop CC 2014_2014-12-10-201243_Ashleas-iMac.cpu_resource.diag [Details]
      Dec 7, 2014, 11:21:39 PM Adobe Photoshop Lightroom 5_2014-12-07-232139_Ashleas-iMac.cpu_resource.diag [Details]

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Macbook is suddenly running very slowly

    Woke up this morning to find that my macbook pro is running slowly and stalls for long periods of time. The etrecheck is posted below. I have also posted the result of Linc's request in another thread.
    EtreCheck version: 2.0.6 (91)
    Report generated October 28, 2014 at 10:59:16 AM EDT
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.7 GHz Intel Core i7 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 21:35:32
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (367.97 GB free)
      Core Storage: disk0s2 499.25 GB Online
      HL-DT-ST DVDRW  GS31N
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9) Support
      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support
      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [not loaded] com.gopro.stereomodestatus.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.skype.skypeinstaller.plist Support
      [not loaded] org.eyebeam.SelfControl.plist Support
    User Launch Agents: ℹ️
      [failed] com.facebook.videochat.[redacted].plist Support
      [running] com.spotify.webhelper.plist Support
    User Login Items: ℹ️
      LyricsSeeker UNKNOWN (missing value)
      iTunesHelper UNKNOWN (missing value)
      Popup Application (/Library/Application Support/Pharos/Popup.app)
      Notify Application (/Library/Application Support/Pharos/Notify.app)
      Dropbox Application (/Applications/Dropbox.app)
      BetterSnapTool Application (/Applications/BetterSnapTool.app)
      BlackBerry Device Manager Application (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
    Internet Plug-ins: ℹ️
      ChemDraw Plugin Pro: Version: 14 . 0 . 0 - SDK 10.6 Support
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      OVSHelper: Version: 1.1 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.4.0.11 Support
      Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      Mathematica: Version: 9.0.1.4092152 Support
      JavaAppletPlugin: Version: Java 8 Update 25 Check version
    User Internet Plug-ins: ℹ️
      thinkorswim plugin_x86_64: Version: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 Support
      tossc plugin_x86_64: Version: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 Support
      Google Earth Web Plug-in: Version: 7.1 Support
    Safari Extensions: ℹ️
      AdBlock
      Franker
    3rd Party Preference Panes: ℹ️
      DivX  Support
      Flash Player  Support
      Flip4Mac WMV  Support
      GoPro  Support
      Java  Support
    Time Machine: ℹ️
      Mobile backups: OFF
      Auto backup: NO - Auto backup turned off
      Destinations:
      LaCie [Local]
      Total size: 499.97 GB
      Total number of backups: 10
      Oldest backup: 2011-11-05 01:56:09 +0000
      Last backup: 2014-01-26 01:04:30 +0000
      Size of backup disk: Excellent
      Backup size 499.97 GB > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
          8% WindowServer
          8% Finder
          4% hidd
          1% Activity Monitor
          1% sysmond
    Top Processes by Memory: ℹ️
      176 MB Mail
      142 MB mds_stores
      107 MB systemstatsd
      69 MB Finder
      64 MB Safari
    Virtual Memory Information: ℹ️
      741 MB Free RAM
      1.41 GB Active RAM
      800 MB Inactive RAM
      1.09 GB Wired RAM
      40.30 GB Page-ins
      550 MB Page-outs
    Per Linc's instructions on another thread:
    /dev/disk0
       #:                       TYPE NAME                    SIZE       IDENTIFIER
       0:      GUID_partition_scheme                        *500.1 GB   disk0
       1:                        EFI EFI                     209.7 MB   disk0s1
       2:          Apple_CoreStorage                         499.2 GB   disk0s2
       3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3
    /dev/disk1
       #:                       TYPE NAME                    SIZE       IDENTIFIER
       0:                  Apple_HFS Macintosh HD           *498.9 GB   disk1
                                     Logical Volume on disk0s2
                                     1BF5E50B-4590-4538-90C6-2045C20F2E48
                                     Unencrypted
    CoreStorage logical volume groups (1 found)
    |
    +-- Logical Volume Group 1C48C369-36D4-4BBD-BA07-3B8B6655B76B
        =========================================================
        Name:         Macintosh HD
        Status:       Online
        Size:         499248103424 B (499.2 GB)
        Free Space:   18972672 B (19.0 MB)
        |
        +-< Physical Volume 89B39AE3-2EE9-42FD-89DF-4776EF351DED
        |   ----------------------------------------------------
        |   Index:    0
        |   Disk:     disk0s2
        |   Status:   Online
        |   Size:     499248103424 B (499.2 GB)
        |
        +-> Logical Volume Family 6F7C3759-E4A9-4EC2-AEA0-865339F1615D
            Encryption Status:       Unlocked
            Encryption Type:         AES-XTS
            Conversion Status:       Converting
            Conversion Direction:    backward
            Has Encrypted Extents:   Yes
            Fully Secure:            No
            Passphrase Required:     No
            |
            +-> Logical Volume 1BF5E50B-4590-4538-90C6-2045C20F2E48
                Disk:                  disk1
                Status:                Online
                Size (Total):          498876809216 B (498.9 GB)
                Conversion Progress:   85%
                Revertible:            Yes (unlock and decryption required)
                LV Name:               Macintosh HD
                Volume Name:           Macintosh HD
                Content Hint:          Apple_HFS

    The system is running slowly because FileVault is in the process of being deactivated. It was about 85% done when you posted your question. Watch the "Conversion progress" line to make sure it hasn't stalled.

  • HT6065 After upgrading to Mavericks , I now find my Mac mini runs very slowly.

    Now that I've upgraded to Mavericks why does my Mac mini feel like a PC?
    Speed was never an issue I have  stock standard 2011 model....
    Processor  2.3 GHz Intel Core i5
    Memory  16 GB 1333 MHz DDR3
    Graphics  Intel HD Graphics 3000 512 MB
    500Gb Hdd SATA (175Gb free)
    1x USB3 external hub w/- 4 Seagate external self powered hard drives
    (3x 2Tb/ 1x 1Tb)
    I regularly remove files that I no longer require, I use Clean my Mac and remove the garbage regularly too.
    I have checked for any open programs with activity monitor and the results are.....there hasn't been any.
    As mentioned before upgrading I was using OSX Mountain Lion with no problems at all.
    My son said" Don't upgrade until all the bugs are ironed out"
    Well.....Younger generation knows best
    and of course I use Time machine for back ups.
    So I am very tempted to downgrade after the new year...
    Any speed resolutions would be handy
    Thanks in advance

    If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostictest. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary in case your startup drive is failing.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as some other aspects of the configuration that may be related to the problem. Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. 
    If possible, these steps should be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. If you can only boot in safe mode, you can still use this procedure, but not all of it will work. Be sure to mention that in your reply, if you haven't already done so.
    Below are instructions to enter UNIX shell commands. The commands are safe and do nothing but produce human-readable output, but they must be entered exactly as given in order to work. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. I am not asking you to trust me. If you can't satisfy yourself that these instructions are safe, don't follow them.
    The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Triple-click anywhere in the line of text below on this page to select it:
    PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && printf '\n%s:\n%s\n' "$1" "$o"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; { o=$(( $(vm_stat | awk '/Pageo/{print $2}' | tr -d .)/256 )); [[ $o -gt 1024 ]] && printf "\nPageouts: %s MiB\n" $o; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; o=$(crontab -l); PR "User cron tasks"; o=$(cat /e*/lau*); PR "Global launchd configuration"; o=$(cat ~/.lau*); PR "Per-user launchd configuration"; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); [[ $o -eq 0 ]] || printf "\nRestricted user files: %s\n" $o; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist"); ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s  (%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; for d in {,/}L*/{La,Priv,Sta}* L*/Fonts; do o=$(ls -A "$d"); PR "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message. No typing is involved in this step.
    Step 2 
    Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
    PR () { [[ "$o" ]] && printf '\n%s:\n%s\n' "$1" "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l); PR "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; echo $'\nStep 2 done'
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    You can then quit Terminal.
    To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
    Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
    Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
    Remember, Steps 1 and 2 are all copy-and-paste — type only your password. Also remember to post the output.

  • MacBook Pro suddenly running very slowly

    Hi,
    My MacBook Pro usually runs quite fast, but since last night, it's been so slow. I was watching BBC One live online and it just froze, so I restarted the mac and the speed of everything is now silly. Even doing things such as opening a new tab or opening Finder gives me the spinning wheel. Things will eventually load but it's so oddly slow. I did the EtreCheck report that I'd seen being spoken about, so if anyone can spot anything wrong, please let me know! (if it makes any difference, when I actually ran the report, everything was running smoothly. not sure if that's just coincidence.)
    EtreCheck version: 2.0.4 (89)
    Report generated 15 October 2014 12:19:56 BST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro9,2
      1 2.5 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 4000 -
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 4:32:5
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (369.04 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5970H 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.adobe.AdobeCreativeCloud.plist Support
      [loaded] com.epson.ews.launcher.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [running] com.spotify.webhelper.plist Support
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      BBC iPlayer Desktop Application (/Applications/BBC iPlayer Desktop.app)
      Spotify Application (/Applications/Spotify.app)
      Spotify Application (/Applications/Spotify.app)
      Dropbox Application (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      OVSHelper: Version: 1.1 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      Default Browser: Version: 537 - SDK 10.9
      DivXBrowserPlugin: Version: 2.2 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 Support
      Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Check version
    Safari Extensions: ℹ️
      DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
      DivX  Support
      Flash Player  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          4% Google Chrome
          2% WindowServer
          1% Creative Cloud
          0% AppleSpell
          0% mds
    Top Processes by Memory: ℹ️
      150 MB Google Chrome
      107 MB Finder
      99 MB mds_stores
      77 MB Dropbox
      60 MB com.apple.IconServicesAgent
    Virtual Memory Information: ℹ️
      98 MB Free RAM
      1.80 GB Active RAM
      1.75 GB Inactive RAM
      634 MB Wired RAM
      1.98 GB Page-ins
      0 B Page-outs

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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