Invalid serial number using Acrobat 8 CD

I am trying to install Acrobat 8 on a workstation I swapped out. Acrobat 8 was on the "old" workstation. I deactivated it from the help menu and Acrobat 8 reported that the license had been successfully released. Then I installed Acrobat 8 on the new workstation. I get an error message saying invalid serial number. I know I am using the right serial number. I think the problem is that I am using a different CD than the one that was originally used and I am guessing the serial number is somehow coded on the installation CD, so that it is the invalid serial number for that particular CD. However I have no idea where the first CD is anymore as other people use it besides me. Presumably I should be able to install Acrobat 8 from any media (I hope) as long as I have a valid and legal serial number. Is there any way to get past that error message for my situation?

There may well be many different installer CDs, depending upon if the Acrobat is an upgrade from a previous version, a new full version installer, or even one that came with another suite. You need to find the correct disk for the serial number you have. If you cannot find one, perhaps Adobe Customer Service can help you. Needless to say your company should not be playing fast and loose with installation disks that are worth big money.

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Invalid serial number for Acrobat Pro 6.0

I had to reinstall Acrobat Professional 6.0(from a downloaded copy purchased from Adobe.com). The install will not complete. It says "Invalid serial number. Please try again". The only option is to cancel, and then I get the Message: "Adobe Acrobat could not install correctly. Adobe Acrobat was unable to install a necessary component and must quit."
I have verified the number with Adobe Licensing. Adobe Support informs me that they do not support version 6 and the answer is hidden away in the knowledgebase. I have searched the forums and the knowledgebase - to no avail.
Can someone please help or point me to the Doc # (if there is one).
Please do not suggest that I download a pirated version. That is not an option for me.
G4 PowerPC 500MHZ, 1GB SDRAM, 100GB still available on HD. OS X 10.4.11
Can anyone help please?
thanks,
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From the Knowledgebase:
> 5. Troubleshoot serial number problems.
>
> If the Acrobat installer returns the error "Invalid Serial Number"
> after you enter the serial number or during startup, do one or more
> of the following:
>
> -- Delete the serial number from the Serial Number text box, and then
> reenter it exactly as it appears on the back of the Acrobat CD case
> or in the registration guide.
>
> -- Reenter the serial number using different numeric keys. For
> example, use the numeric keys above the alpha characters instead of
> the numeric keys on the keypad.
>
> -- Make sure you typed the number zero (0) correctly, not as the
> letter O.

Invalid Serial Number with Acrobat 9.0

After performing an administrative install of Acrobat 9.0 an "Invalid Serial Number" error is thrown on installation. The error appears no matter how the serial number is given: typing it in, transform, or ISX_SERIALNUMBER=. The installation works when using setup.exe. Our installation package HAS to be in msi format. Sometimes the serial number works if I rename asnv.tmp to .msi and use it to install.

The only way this will install with an Administrative install is to include Asnv.tmp in the installation source.

"Invalid Serial Number" with "Acrobat 7.0 Standard"

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Any work around for this or known fixes? Thanks!

http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l provides the information needed about the license issue. To use AA7 with Win 7, 32 or 64-bit you will have to add a PS printer. The Adobe PDF printer from AA7 will not run on Win7 and AcroTray will fail also. To get around the problem you will have to install a PS printer, either from Adobe or one of the HP color PS printer drivers. After installing, go to the properties and change the name to Adobe PDF and change the port to FILE. You will always have an extra step in the PDF creation due to the failure of AcroTray. You will have to open the file created by the printer in Distiller to create a PDF.
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I've just purchased the Adobe Acrobat X Standard and have installed it from the order page. However, during installation I received this message: "Invalid Serial Number". I dont' understand how this can be invalid when i've just copied and pasted from the order page.

Hi sundgot1,
Please contact customer support. Ensure that you have your purchase details and serial number ready.
http://helpx.adobe.com/contact/index.html
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I have a new computer that has Windows 8 operating system and am trying to install Adobe Acrobat 9 Pro that I purchased a couple of years ago. When I enter the serial number it says it's invalid - does anyone know why this might be happening?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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Hello. I'm trying to install Adobe Acrobat 8 Professional using the Customization Wizard to create a transform. The serial number is for the volume license product, and I put this number in the space provided in the Wizard. Whenever I remotely deploy the msi file and the user opens the program, I get the following error: "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 Professional and enter in a valid serial number when asked." The program then closes. This does not happen when I install from the CD.
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[Startup]
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RequireIE=6.0.2600.0
CmdLine=/sall /rs
[Product]
msi=AcroPro.msi
Languages=1033;1031;1036
1033=English (United States)
1031=German (Germany)
1036=French (France)
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[Windows 2000]
PlatformID=2
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[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
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[MSI Updater]
Path=WindowsInstaller-KB893803-v2-x86.exe
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Chris Benton - 4:40am Jan 29, 08 PST (#2 of 2)
Correct. The CD installation goes without a hitch. I'm using Attachmate WinInstall to try to deploy the software remotely. It worked fine for Adobe Reader 8.1.1, but it's been a bear for Acrobat 8. I'd be okay with a straight CD installation if it didn't involve fifty machines.

Invalid serial number error message when installing Acrobat 7

I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
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Invalid Serial number for Adobe Acrobat 7.0 Pro downloaded from your site

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Hi crunchycrisp,
First of all i wont suggest you to install Acrobat 8 on windows 8. This version of application has never been tested on Windows 8.
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~ Ajlan Huda

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I am getting an invalid serial number error for Adobe Acrobat XI

Hi -
My principal has ordered a copy of Adobe Acrobat XI for a school computer. The disc came with a serial number for a Mac installation, which he is hoping to install on his macbook air. I am using Remote Disc to install it.
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You need to contact Adobe Support directly. For the link below click the Still Need Help? option at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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I am encountering an error when I try to install Acrobat Professional 8.0. I keep getting an invalid serial number error. The error originated as a result of attempting to move the license from an old Windows XP machine to a new one with Windows 7. When I attempt to install I get an invalid serial number error, however it is the same serial number which was used to activate on the older machine which has now had the software removed and the license deactivated. I have tried the trouble shooting steps on the adobe help center website.

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*** Post edited by Admin ****

Hi ivank25654647,
I have checked the serial number you have provided and it looks like a Volume Serial number to me. There are mainly two reasons why this error might pop up :
1) You are using the installer for a Retail product and using the volume serial number as that combination do not work.
2) You have a stand alone installer for Acrobat and not a suite installer.
I would request you to kindly navigate back to the licensing website and go to Licenses>Downloads and search for the download link for the Creative Suite 5 and then download Acrobat again. This should resolve the concern that you have.
Cheers,
Kartikay Sharma

Invalid serial number using Acrobat 8 CD

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