Invalid serial number, when reinstalling Adobe Acrobat on same machine.

Invalid serial number, when reinstalling Adobe Acrobat on same machine.

And what machine? what version of Acrobat? From what sources do you install? You need to be a lot more specific...
Mylenium

Similar Messages

  • Invalid serial number when reinstalling Adobe CS2 on G4 Mac with OS 10.5.8.

    I have tried using the original serial numbers and the one found on the website to download the version that does not require an access code.  Nothing seems to work.  I am going to remove everything once again and try to reinstall but I am not very optomistic.
    Can someone please help me.  My Mac is too old to run the new software and it does not have cloud access.  Adobe does not support CS2 any more.
    It is Adobe professional, Photoshop, Illustrator, InDesign, etc.
    HELP

    Please see http://forums.adobe.com/thread/1195856 to find more details regarding the activation servers being shut down.

  • I am getting an invalid serial number error for Adobe Acrobat XI

    Hi -
    My principal has ordered a copy of Adobe Acrobat XI for a school computer. The disc came with a serial number for a Mac installation, which he is hoping to install on his macbook air. I am using Remote Disc to install it.
    However, the serial number that comes both on the invoice and on the back of the CD sleeve is only 23 digits long and when entered gives an Invalid Serial Number error. I would love it if somebody from Adobe could contact me and get a replacement serial number that would be valid for the installation.
    I'm not going to post the serial number here because of reasons.

    You need to contact Adobe Support directly.  For the link below click the Still Need Help? option at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • Invalid Serial Number when installing Acrobat 9 on new PC

    Invalid Serial Number when installing Acrobat 9 on new PC

    I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
    Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
    Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
    Issue
    When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
    Solution
    Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
    Navigate to the following folder:
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
    The following two files should appear in this folder:
    AdobeConfig.xml
    AdobeConfig.xml.aiwbf
    Delete the AdobeConfig.xml file.
    Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
    Launch Acrobat 8 Standard.
    Additional Information
    On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

  • Invalid serial number when activate Creative Suit 6

    I got error
    Invalid serial number
    when activate Creative Suit 6
    Please help

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Invalid serial number when I re install premiere elements 10

    I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

    weeone001
    That happened to me trying to install Photoshop Elements 12 on Windows 7 64 bit. In all my years of working with these programs, that was the first time that ever happened. Is your Premiere Elements 10 on Windows or Mac. I think that i remember some Mac issues in this regard.
    Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
    But, before you seek Adobe Chat, shut down the computer and try the installation again.
    I was about to contact Adobe Chat, when the second or third time around, the serial number took. Servers issues??? Never did find out. And, I was not typing in the wrong numbers.
    As an aside, if you have Premiere Elements 10 and NVIDIA video card, please let us know if you experience any unexplained display issues. There is an epidemic of such going around. The fix, for now, is to roll back the video card drive version. More on that as indicated.
    Please update us on your progress.
    Thanks.
    ATR

  • We have the serial number of an Adobe Acrobat 8 Professional, but we do not have the disk.  I need to put it on a replacement machine.

    We have the serial number of an Adobe Acrobat 8 Professional, but we do not have the disk.  How do I put it on a replacement machine? 

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    Error "The serial number is not valid for this product" | Creative Suite

  • Where can i locate the serial number for the adobe acrobat xi pro?

    where can i find the serial number for the Adobe Acrobat XI pro?

    Hi 1praise,
    Please refer the KB Doc : http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Invalid Serial Number when using Customization Wizard to install Acrobat 8

    Hello. I'm trying to install Adobe Acrobat 8 Professional using the Customization Wizard to create a transform. The serial number is for the volume license product, and I put this number in the space provided in the Wizard. Whenever I remotely deploy the msi file and the user opens the program, I get the following error: "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 Professional and enter in a valid serial number when asked." The program then closes. This does not happen when I install from the CD.
    Each of the workstations is a Gateway E-4500S running Windows XP SP2. Adobe Acrobat 7 Professional is uninstalled prior to installation of Acrobat 8, and Acrobat 8 exists alongside Adobe Reader 8.1.1. No other Adobe products are installed apart from Flash Player.
    The following are the contents of the setup.ini file:
    [Startup]
    RequireOS=Windows 2000;Windows XP
    RequireMSI=3.0
    RequireIE=6.0.2600.0
    CmdLine=/sall /rs
    [Product]
    msi=AcroPro.msi
    Languages=1033;1031;1036
    1033=English (United States)
    1031=German (Germany)
    1036=French (France)
    CmdLine=TRANSFORMS="AcroPro.mst"
    [Windows 2000]
    PlatformID=2
    MajorVersion=5
    ServicePackMajor=4
    [Windows XP]
    PlatformID=2
    MajorVersion=5
    MinorVersion=1
    ServicePackMajor=2
    [MSI Updater]
    Path=WindowsInstaller-KB893803-v2-x86.exe
    I've tried editing the setup.ini file to indicate the full path to the mst file, to no avail. Pretty much at the end of my rope right now. Any suggestions? I'll be happy to provide further information.

    Chris Benton - 4:40am Jan 29, 08 PST (#2 of 2)
    Correct. The CD installation goes without a hitch. I'm using Attachmate WinInstall to try to deploy the software remotely. It worked fine for Adobe Reader 8.1.1, but it's been a bear for Acrobat 8. I'd be okay with a straight CD installation if it didn't involve fifty machines.

  • Invalid serial number when I'm trying to reinstall, help?

    I bought the studenrversion of PS CS6 for a few years ago, and i installed it on my computor. Now I want to install it on my second computer and when i type in the seialnumber i get a message that say: invalid serial number, please contact support if the problem remains.
    what  should i do?
    the serial number is correct, its the one i got when i bought it. I've downloaded the right version, and thats the one I'm trying to start...
    I need help!!

    Did you download the Student / Teacher Edition?
    https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=725 3698&store=OLS-EDU
    Contact Customer Care
    Nancy O.

  • I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

    i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

    HI thomascannonjr,
    Please tell us if you are installing on Windows or Mac.
    Do you have any other Adobe Product installed on the system?
    Did you download Photoshop elements from this link:
    Download Photoshop Elements products | 9, 8, 7
    Regards,
    Sandeep

  • I receive an invalid serial number when installing Photoshop CS6

    CS6 on Windows 8, Trying to download when downing loading challange. Had same problem before when reinstallling CS6 Custokmer support supplied number to allow download.

    Photoshop CS6  serial number when downloading states serial number invalid. Last time this happen customer Support checked out and supplied a challange response number so I could download. Adobe order number AD00541169. have end usser ID if needed

  • Invalid serial number when upgrading to Aperture 2

    I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

    wayneker wrote:
    [...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
    Is your original version an educational one? What you have reported sounds like what happened to me.
    There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
    Jerry

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