Invalid TLV Record - Crystal Report XI R2

Hi I am getting "Invalid TLV Record" when opening crystal report on production server. After recycling the application pool the problem getting solved.
Event viewer Shows this error:
Error: File /CrystalReports/Viewer/ASP/RDCrptserver11.asp Unexpected error. A trappable error (E06D7363) occurred in an external object. The script cannot continue running..
Crystal Report XI developer edition was installed in the production server and with out unistalling the XI version we deployed the XI R2(side by side installation) using CrystalReports11_5_NET_2005.msi - Service Pack4 for .Net( for exporting as pdf) and RDC Compnents using Crystal Report XI R2 Service pack 4 Merge modules
Reports are showing using ActiveX Viewer with classic ASP in our ASP.Net 2.0 Application.
But the reports are still using Crystal Report XI RDC not XI R2 RDC because the XI RDC Viewer was already installed in users machines.
Thanks in advance

Please re-post if this is still an issue to the Legacy Application Development SDKs Forum or purchase a case and have a dedicated support engineer work with you directly

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Post Author: CHTClay
CA Forum: Deployment
We have an app that was originally written in VB6 (using the ActiveX viewer) with reports designed in Crystal 8.5. A new executable was added to the app written in C# that uses (not embedded) two report files designed in Crystal 11.5. The VB6 code was modified to include references to the 11.0 RDC. The install program (before adding the reports to the C# module) used the following merge modules:
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Post Author: divya prakash
CA Forum: Other
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Post Author: divya prakash
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after pressing OK it gives another error : Invalid TLV record.
I dont know what is going wrong ...same code works well if I dont call in UI Thread and the moment I try to do the same by calling that function in UI Thread it gives above errors.
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Hi dptmpc,
Thank you for posting in MSDN forum.
Since
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Ingo: Indeed, when launching the MDX query via MDXTEST, i get the same results as in Crystal Reports (so with the omitted records)
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Invalid TLV record
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Ah.. I hate when they do that, if you are going to write an application then support it.... At least help figure out why it's failing other than just saying it should work....
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Also need to know what version of TS?
OS it's running on?
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Don
Edited by: Don Williams on May 31, 2011 12:52 PM

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CA Forum: General
Hello Members,
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Post Author: RobDog888
CA Forum: General
Hello Members,
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I'm having a problem and haven't found any solution.
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MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
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In case of any queries please create a ticket via the Service Market Place.
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SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
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Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
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