Invoices are not getting displayed in the process receivables for a cust.

Dear All.
Collection Management
I have a situation here in prod environment the worklist is displaying the customer and his outstanding balances/all the data when we select that customer and go for process receivables then i cant find any invoices/documents under the invoices tab.
But we have the open invoices in AR for that particular customer, I am wondering how the invoices will get deleted
Can some one help me in this issue..
Thank you,
D vasanth

Hi ,
Based on the requirement , check whether the customer contact has been done carried out for the invoice  , then possibility it must have gone out of the worklist , chekc whether the Invoice posted in the AR has been transferred to FSCM collection .

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