IOS 7.1. Unable to join the network (Cisco Router)

I have an iPhone 5s (iOS 7.1. GM - Public). My phone and wifi connections worked fine until last week.
Now when I have tried connecting to my home wifi network (using CISCO router; other wifi connections are working normally), my phone is giving me the message "enter the password" and there is an username too. So, it is impossible to connect to wifi network - "unable to join the network".
I tried to Reset Network Settings on iPhone, and Restore an iPhone (over iTunes), reset cisco router to factory settings etc. without success.. any idea what could be wrong?

Hi kopacev!
You may need to make sure that your router settings conform to the suggested settings in the following article for best performance:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

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HT4623 Hi having difficulty connecting to wifi following upgrade to 7.0.4 for an iPad 4. Have done a complete power down and restart , no luck. Unable to enter a password to the home locked wifi. Message coming back Unable to join the network ".........

Just installed iOS 7.0.4 on the ipad, and can no longer connect to my home locked wifi. I choose the home wifi network and the message comes back with Unable to join the network "............" Dismiss. There is no prompt for the password for the locked network. . . . Any suggestions . . . . .

1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings

I bought a used ipod that I'm trying to set it up and it isn't letting me join my home wi-fi network. So I turn it on and I pick language, then country, then my wi-fi network. When I put in my password it says -Unable to join the Network. please help!!!

I bought a used i-pod touch 4 gen that I'm trying to set up. It isn't lettting me join my home wi-fi network. So I turn it on and I pick language, then country , then my wi-fi network. When I put in my password is says - unable to join the network. I have 4 other Apple products that I have that are working fine. Please help

Badunit you said "Continue setting up without the network. You can skip past it, right?"
It sounds like he is setting up the iPod via wif. You can't continue. What yo can do is reset the iPod
- Reset the iOS device.
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then start the setup over again but this time connect the iPod to a computer and set up via iTunes. Then he can troubleshoot the connection proboem.

IPhone 5 wi-fi "unable to join the network"

My new iPhone 5 is my first iPhone and I've had it about a week. I'm still in the process of setting it up but cannot connect to my home (secured) wi-fi. I've been reading other Apple forums and Google suggestions and it appears this is a known Apple issue? My phone came with iOS 6 installed so I have no update available. I've turned off my router and shut off my phone, rebooting both but I still get an error message when entering our wi-fi password: "unable to join the network". I've turned off cellular and re-tried wi-fi to no avail. I am NOT impressed with my first Apple product. What a hassle. Does anyone have any other suggestions to try or am I stuck waiting months for an Apple fix?

There are a couple of things that you can try. First, try disabling the security on your wifi network and see if the phone will connect. Check the type of security you are using. Some have reported the iPhone reacts differently to some wifi security. Check to see if there is a firmware update to the router. This is usually the biggest culprit of the bunch. Once routers have been updated and restarted, troubles disappear.

I have a new iPad 2 which will not connect to my wi fi despite a new router being installed. When I tap my network name (which is with TalkTalk) the message comes up "unable to join the network TalkTalk etc...)

I have a new Apple iPad2 which will not connect to my wi fi despite a new router. When I tap the correct address it comes up with the message "Unable to join the network TalkTalketc... It does connect in other peoples' houses . Am I right in thinking that the trouble is with TalkTalk?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

TS1398 unable to join the network

Just received new iPhone 5. It sees local networks but keeps giveing me the "Unable to join the network". How do I mannually join the network? Or reset the individual network to allow me to put in another password. The first time I set it up I entered the wrong password and not it will not let me put in another password.
iOS 6 and iPhone 5

I was unable to join the network on my iPhone 5 as well and it turned out that I had incorrectly entered the password (fat fingers). My network was working fine on my other iDevices. Yes, you'll need to reenter the network password again and to do that:
1) Go to WiFi under Settings
2) Select the blue arrow at the right of your networks name under 'Choose a Network..."
3) At top of page select "Forget this Network"
4) Choose "Forget"
5) Go back to WiFi
6) Choose your network.
7) Reenter Password!
Message was edited by: Doc-

Ipod wont connect to wifi, says "unable to join the network"

my ipod touch wont allow me to join my home wifi network, tells me "unable to join the network"

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have an iPad 2 v6.1.3 that has a problem with connecting to wi-fi. My other I macs have no problem with connecting. The pad keeps coming up with unable to join the network. Nothing has changed with passwords--it just refuses to join my secure network.

My other Imacs and my wife's Ipad 3 have no problem with conneccting. My Ipad keeps coming up with unable to join the network. Nothing has changed with passwords--it just refuses to join my secure network. A couple minutes ago, it connected for 10 seconds, then dropped the connection. Is there a way to reconfigure the Ipad to fix this major problem, as we dropped our carrier (saved a bunch of money) and just went wifi.
Thanks so much for any help with resolving my connection problem.
Gary

Hello jaxgaryj,
The following article provides a number of potential resolutions for your WiFi issues.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Cheers,
Allen

Unable to join the network on iPhone 5

My phone was using IOS 6.0 when this first started happening. I was able to join a public network (i.e. church, hotel). It connected the first time without problems. Then another time later I was unable to. I got the "unable to join the network" message. The phone can see the network.
I've tried several attempts. Tried the following:
- forget network (does not give this option anymore)
- turning wifi on and off
- reset network settings
- resetting the phone by holding the buttons for 10 seconds
I am able to connect to my home wifi without any problems and my work wifi, and possibly others.
My wifes phone is identical to mine and she is able to connect to the church's wifi.
I even tried the update to IOS 6.1 - same result.
Since these are public routers, I don't have the option to reset their hardware.
Suggestions?

Take it back and have it replaced as it is a hardware problem. I had the same problem with my iPhone 5 bought in July 2013 direct from the Apple Store and went thro hundreds of blogs to try & fix it but had no luck whatsoever. The only way I got it to work was to turn off the security on my router. This wasn't a viable option long term as well as the majority of other places that offer Wifi also use secure wif networks. There appears to be a problem with some batch of iphone 5's ( as per research online) not accepting the WPA 2 personal security settings due to a faulty chip or antenna using the 2.4GHz settings? Quality control must be a problem in their production line?
Also if you switch to the 5Ghz settings on the router this seemed to work for me but then my daughters couldn't use their iPhone 4s wifi as they don't support the 5Ghz range. Book an appointment to see a Genius at the Apple store and get them to replace it if it is still new and in warranty. I expalined the problem that it would not work on a secure network even though it would work in the Apple Store as it they have unsecured wifi network in store. They agreed to replace it and my new iPhone 5 works fine at home on the same router / Wifi WPA 2 Personal setting that the original didn't!
Save yourself the massive headache and just get it replaced as glad I did!

Unable to join the network on Iphone 4

I am unable to join WIFI network in my house all my computers are able to join but when I try on my phone I receive error message Unable to Join the Network. I have tried reseting network settings and rebooted phone. Nothing is working. Anyone have any advice.

Hi mcctigger,
I know it can be frustrating when you can't get on the internet.
Sounds like you've tried a few things, but I would suggest you follow the steps in the article below in the order presented:
iOS: Troubleshooting Wi-Fi networks and connections
Basic troubleshooting
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Verify that you are in range of your Wi-Fi router or base station.
Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:
If you're unable to join a nearby Wi-Fi network
Try restarting your Wi-Fi router by turning it off and then on again.
Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including passwords, VPN, and APN settings.
Hopefully you will be up and running again soon!
- Judy

Unable to join the network belkin.05a

Hi. My error is " Unable to join the network belkin.05a". When I click the blue arrow, IP Address, Subnet Mask, Router, DNS, everything is blank. Same network works on laptops. Seemed to happen a couple days during a couple second power outage. Seems only apple products are effected.

Try:
- A reet. Noting is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

Internet Sharing - "Unable to join the network" error

Hi,
I have recently enabled internet sharing from my iMac to provide internet access for my iPad. My iMac has a working ethernet connection and I successfully set up the internet sharing (shared via Wi-Fi) so that the network is recognised by my iPad. However, when I attempt to connect to the network from the iPad I get the error, "Unable to join the network <name-of-my-imac>". To make things really simple, I disabled the security for the network so that no passoword is required. Still the iPad won't connect. Everything seems to be alright from the iMac's end, except that my PC laptop also has difficulty gaining internet access through the network. It will connect, but states "no internet connection".
Any help would be greatly appreciated. Not a lot of support seems to be avaible for this topic.
I am running OS X 10.8.2 on the iMac and iOS 6.1.3 on the iPad.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

Receiving "Unable to join the network..." message.

I really hope someone can help. I have an iPod Touch 4G and I'm trying to get on to my network. Every time I enter my password I receive the message "Unable to join the network" I am able to connect and use the Internet if I disable security but I don't want to do that. I have tried all 11 channels and encryption types WPA, WPA2 and WEP. I am not very knowledgeable when it comes to networks and routers. My router does seem to be working fine. I even changed my router's password a few times and that didn't seem to help. This is very frustrating and I would greatly appreciate any help. Thank you in advance.

I am also having the same problem whereas my iPod Touch 2G worked flawlessly before 4.1 I think.
Now I get random periods where it gives me the 'Unable to join the network" window even though it sees the network and has logged on many times before. I'm using an Airport Extreme and my Mac Mini has never had a problem connecting. Everything is properly updated, I've tried restarting the router, restarting the iPod, and resetting my network settings on the iPod.
This is one of those things that really irritates me about iOS. "Unable to join network" isn't enough information and theres no utilities that one can use to test the hardware of the device. There's no way for me to know whether the iOS is buggy or if the iPod has a problem with the wi-fi antenna, for example. I wish I had TechTool Pro for iPod. My guess is that there's a bug in 4.2.1 with wi-fi considering how many people are reporting wi-fi problems, but I really can't tell. All I know is everything worked fine before, now it doesn't even though the router is working properly.

TS1398 My i-phone model MD654LL/A serial F17JWNAF8H2 says "Unable to join the network "sunday". This is my WIFI network I have had for years. My I pad has no problem connecting, but not my i-phone. I just tried my daughter's i-phone and it has same pro

My i-phone cannot connect to my wi fi-all of a suddon. My wife's i-phone 4 is connected to the wi-fi network.
I just tried to connect my daughter's i-phone 5, and could not connect message came up "unable to join the network "Sunday".
My I-pad is connected to Sunday also.
I tried the reset routine, and when I try to get on line, it asks for my password. I put it in and it stll says unable to hoin message.
Can someone help?

Reset your network settings. Settings>General>Reset>Reset Network Settings

New iPod Unable to join the network after inputting password

Got my iPod this am..
looked too good to touch no pun intended.
I went through the instructions, interrupted with an offer to update_, which I did.
I then saw that the iPod was off line and went to set up the connection.
I do have a Time Capsule but I just use it as an external drive, I use Ethernet connections between it my Netopia router/modem which provides my Wi Fi for another computer.
I have a WPA-PSK security on the Netopia.
My Wi Fi shows up on available networks, I am asked for my password but then I get a message "Unable to join the network"
I must admit that my password is long (and a bit racy) my fingers a bit big, but I know that I have got it right on at least a few occasions.
I have tried entering the details on "Other network" with the same result.
Could my WPA-PSK be a problem?
I would be most grateful for any suggestions.
Various forms of this problem have appeared on this forum, but I think mine is a bit different.
Thank you.

Thank you.
Went through that pretty well.
Finally solved it in 2 steps.
1. reset my modem/router to factory settings.
Odd situation, wireless settings, but dependent on ethernet connection.
2. read a post from Hong Kong re strange network settings.
On his advice, into network, changed location from Automatic to one of my choosing.
Bingo! everything came good.
Totally wireless connection. iPod jumped to it. Isn't it great when everything comes together?
I still wonder why it didn't take the signal from the WiFi part of my Modem/Router?
Probably just as well as it sorted my Time Capsule connections out, probably for the first time since I bought one back in early 2008, and its recent replacement when it joined the epidemic of sudden death recently.
Cheers

IOS 7.1. Unable to join the network (Cisco Router)

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