IOS 8.0.2 on iPhone 6 plus issue

After updating with 8.0.2 last night, everything is fine with my iPhone 6 plus. Woke up this morning and I noticed that wifi is very slow. My other idevices are working fine. I reset my router and still the same... reset network connection and still the same... after booting up, it won't even recognize any wifi. Finally, I did a hard reset and it fixed my issue. I hope I don't have to do this every morning. Apple, please fix this darn wifi issue!!! You messed up several times already in a week! If you want to keep your customer happy, please make this right! I am losing my trust in you Apple!!!

My 6 plus was replaced and it's not seeing my wifi at home. I had to add it manually every day since Saturday, and today is only Tuesday, when the phone is locked it looses the wifi, when unlock the phone wifi works.

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No Sounds on iOS 8.1.3 and iPhone 6 Plus

Hi All,
Just upgraded to 8.1.3 on my iPhone 6 plus and all sounds have vanished from the phone. No ring sounds on receiving a call, no notification sounds, no lock sound, no keyboard sounds. I do get sound when I play music or video however.
I have checked settings and everything looks to be set correctly.
Anyone else got this? Any solutions?
TIA

Good evening, Sid-Hartha -
The resource below provides some steps to try if you are not hearing system sounds on your iPhone. Restarting the iPhone after an update is always a good first step.
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
http://support.apple.com/en-us/HT203794
Can't hear anything from the built-in speaker of your iPhone, iPad, or iPod touch? Follow these steps and test the sound after each one.
Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
Make sure the Ring/Silent switch is set to ring. If you can see orange, it's set to silent.
Restart your device.
Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
Go to Settings > Bluetooth and turn off Bluetooth.
If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
If the device is in a case, make sure that the case doesn't block the speaker.
Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
Update your device to the latest version of iOS.
If you followed these steps and still hear no sound or distorted sound, contact Apple Support.
Last Modified: Jan 27, 2015
Cheers,
- Judy

Restoring from iPhone 5 to iPhone 6 Plus issue

Yesterday, I received my iPhone 6 Plus in the mail via AT&T. Before I started with the new phone, I checked my current phone, iPhone 5, and it showed a iCloud backup from earlier that day.
I chose to use iTunes to backup my iPhone 5 and selected the 'Use Encrypted Backup' option because I wanted it to remember passwords and other things that an iCloud backup would not to make the transition easier.
After I started the backup, it took about 5 minutes to complete and then about 2 or so hours to copy all of the apps off my iPhone to my computer via USB cable. I hadn't used iTunes to backup my iphone since my iPhone 3G with older iOS many years ago. Once the iCloud backup option was there, I used that.
So, once it copied all my apps and I was satisfied that the backup was complete, I turned on the iPhone 6 Plus. Once it got to the spot where it asks if I want to set it up as a new phone or restore from an existing phone, I chose that and told it to restore from an iTunes backup. It prompted me to connect the cable and away it went. It did say that there was an update to 8.0.2, but I chose not to update at the time figuring it may cause issues, so I simply skipped that step planning on updating the iOS after I had my phone restored and ready to go. It started the restore and the phone restarted twice and then came up to the "Welcome" screen to set it up. iTunes said it was going through a sync, which I expected, to copy over all my photos, ringtones, and apps that were backed up. However, the process seemed to stall on Step 6 of 6 "Waiting for changes to be applied." I let it sit about 2.5 hours or so and there was no change in the message nor any indication that it was doing anything. In the iPhone details in iTunes, I could see that it had all my screens set correctly and showed all the apps, but they were grayed out like they weren't there. Indeed, when looking at the phone, it had only the stock apps showing.
I figured something happened with the restore, so I wiped the phone and started over. This time, I let it update to iOS 8.0.2 since my previous iPhone 5 backup was from iOS 8.0.2. Though the same thing happened again where it stalled at Step 6 of 6 "Waiting for changes to be applied." I again let it sit about 1.5 hours with no change at all.
So, for a third time, I wiped the phone and started over. I let it update to 8.0.2 and it did its thing with syncing.. It again seemed to stall at step 6 of 6 "Waiting for changes to be applied." After 30 minutes with no indication of it doing anything, I clicked on the stop sync option. I saw all my phone screens with my app layout correct in iTunes. So, I hit the Sync button. this time, after getting to Step 6 of 6, it showed it was copying over photos from my computer, my ringtones, and then each app to my phone. When the sync was completed, I disconnected the phone and everything looked right. I could connect to my iCloud account.. All my email accounts were set up and I didn't have to enter the password. My iMessages were there. Everything looked good.
The only concern I have is that I never actually got a "Restore Complete" message. I'm guessing its because I technically stopped the initial sync after the restore. Or does it not show that and the restore was actually completed when it rebooted my phone twice and brought up the "Welcome" screen where you set a few of the options like wi-fi, location services, etc. When I go into my iCloud settings in to the backups, there is no message there saying that a restore is in progress. It did show that before when I looked when the previous attempts stalled at Step 6 of 6.
Is this something I should be concerned about or since everything looks to be working properly its good to go?

I am having the same issue! I received my new iPhone 6 plus from atnt yesterday at 10am ... activated it and asked phone to restore from my sprint iPhone5s backup at 10:30 am. It is now 2:17pm the next day and most of the apps that are incomplete are still incomplete right now. What can I do to fix this or do I have to just wait?

Bluetooth iPhone 6 Plus issues with MacBook Pro

Most recently, started having issues with my iPhone 6 plus maintaining connection to my MacBook Pro 15in.   Noticed this strictly through using iMessage, as I use it to text a lot.
Steps taken so far:
Verified other bluetooth devices (Keyboards, Mice) working fine.
Rebooted both iPhone and MBP.
"Reset" the bluetooth connection by removing it both on the MBP and iPhone, then re-paried the devices.
The pairing function will work then suddenly it will display "not connected".   I additionally have verified the iPhone can connect to other bluetooth devices fine. (Car, Keyboard). So I definitely can say it is isolated to iPhone--MacBookPro.
The fact there was no major updates on any side has me concerned, just suddenly "stopped working".
Any help is appreciated, thanks!

You know what, you are right.   Not sure why I thought that. Now the question is why my SMS is not working with iMessage.   Back to the drawing board!

IPhone 6 Plus - Issue whilst dialing out

I had my screen changed at an Apple store about 2months ago and ever since i have been experiencing problems making phone calls.
Firstly i'd like to point out that the issue isn't service related (i'm with EE) as i'm on a business contract and nobody else who has a mobile phone through my business is suffering with the same issue i am.
It also isn't software related as we all have the same phones and up-to-date software.
Which leads me to believe it's hardware related.
Basically when i make a phone call (and this happens every other call pretty much), the person on the other end of the line cannot hear me for the first 5-10 seconds and then it starts working. Tried reading about this everywhere and nobody else seems to have the same problem. I can only assume maybe one of the Apple Technicians may have damaged the microphone in some way whilst replacing the screen.
One odd fact that's worth pointing out is that the issue never happens when receiving calls.
My question is: can the microphone be replaced under warranty by Apple? I understand the screen was cracked because i dropped the phone but the microphone was working perfectly fine when the screen was damaged and i've only been experiencing problems since it was replaced.
My second question is: has anyone else got or experienced this problem which has since been resolved?
Any feedback or advice is much appreciated.

I am having the same issue! I received my new iPhone 6 plus from atnt yesterday at 10am ... activated it and asked phone to restore from my sprint iPhone5s backup at 10:30 am. It is now 2:17pm the next day and most of the apps that are incomplete are still incomplete right now. What can I do to fix this or do I have to just wait?

IOS 8.0.2 Problems - iPhone 6 Plus

Getting following issues - have restored phone twice, and have current iTunes version
-as FYI, phone didnt restore smoothly, took 3 times to get it to work completely
-Safari pages freezing, links become inactive in web pages after short period of time
-voicemail wasnt working, have had to turn off and back on to get it to work
-keep getting notifications saying a new iphone is using my number for messages and Facetime after I have already hit ok before
-apps keep crashing when hitting home button to go out of them, instead of running in background it crashes
-battery seems to be draining quick
-wifi connectivity issues, not connecting sometimes
bad phone maybe?

My 6 plus was replaced and it's not seeing my wifi at home. I had to add it manually every day since Saturday, and today is only Tuesday, when the phone is locked it looses the wifi, when unlock the phone wifi works.

IPhone 6 Plus (iOS 8.2) Displaying Wrongs Artist Names

Hello Readers,
I hope this somehow makes it's way to someone at Apple or anyone who may be able to help me:
A few days ago, I updated to iOS 8.2 on my iPhone 6 Plus (128 GB/Sprint). Then I noticed that the artist names were incorrect. First I thought maybe it was a glitch, so I restored my iPhone from my backup, but it was exactly the same. So then I checked iTunes on my Mac and everything was correct, then lastly I checked my iPod Touch which syncs with the same Mac and the same music and everything there was correct.
I cannot seem to figure out what's going on, because it all started when I updated to iOS 8.2, and it's very annoying because it's on some songs.
Some of songs that I noticed that are incorrect are Michael Jackson's "Love Never Felt So Good (Duet With Justin Timberlake)", when I play that song it says "Michael Jackson Feat. Akon" on the artist info, but that is not how I have it on my Mac or how it appears on my iPod Touch.
I purchased Michael Jackson's Xscape album both as CD and from the iTunes Store and both versions display the wrong artist info for "Love Never Felt So Good (Duet With Justin Timberlake)".
Here are some screen shots so you can see what I'm talking about:
If you know how to fix this, please help me and other iOS 8.2 users who are going through this.
THANK YOU,
Luis

Hey there!
That sure sounds unpleasant. Are the tracks affected only purchased items from the iTunes Store? If so, give this a whirl and let me know if it helps you out:
Remove the songs from your iOS device by sliding left on the track and tapping "Delete". They are not permanently deleted as they will be retrieved from your account in later steps.
Navigate to Settings > iTunes and App Store then tap on your Apple ID and press "Sign Out"
3) Navigate to Settings > General > Reset > Reset All Settings. Enter your passcode if necessary and proceed. (*NOTE: Resetting All Settings will remove certain information from your device such as the selected background on home and lock screen, remove your passcode and general settings. You may have to re-enter this kind of information once iPhone reboots)
Once your device turns back on, navigate to Settings > iTunes and App Store. Renter your Apple ID and password.
Launch the iTunes Store app from the home screen on your device.
Retrieve your purchases by tapping on "More", located at the bottom right corner of the app. Under the "Purchased" section, find the songs you've removed and tap on the cloud icon to retrieve your purchases.
I can only speculate that this issue is related to settings on your device. It's possible that the issue persists because you've restored a backup where the bug was located in the first place. The steps above should help. Try it out and let me know if that works for you.
Cheers!

IPhone 6 plus wont connect with iTunes 12.1.2.27

Hello,
iTunes is driving me insane. i recently got an iPhone 6 plus and for some odd reason it does not get detected in iTunes (12.1.2.27). there is no device icon in the upper left hand corner (next to Music, Video, TV) like there should be when i plug in my device. I have uninstalled iTunes and everything else associated with Apple (Application Support, Mobile Device Support, Apple Software Update, Bonjour) as well as verified that all files are deleted in my C: drive. With that being said, i have followed This Solution: https://discussions.apple.com/thread/6610010?tstart=0 but to no avail. I have also tried older iTunes versions, and they dont work either. I always 'Trust' this computer on my device each time. not sure why iTunes wont play nice, but Im wondering if anyone can help me out with a fix.
I'm currently running Windows 7 Professional, and iOS 8.3 on my iPhone 6 Plus.
All replies appreciated.

It sounds like the driver for the iPhone wasn't installed properly after the update. Here is the article you're going to need to use: iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
It's likely that the first couple of steps aren't going to solve the problem. You're going to need to follow the steps under "Verify that the Apple Mobile USB Driver is Installed." You'll just need to re-install it.

IPhone 6 Plus 64GB (iOS 8.1 or 8.1.1) springboard crashes repeatedly when making phone calls via Continuity on Macbook Pro Retina Mid 2014 using Yosemite 10.10.1

I USED TO be able to make phone calls using continuity on my MacBook Pro (Retina, 15-inch, Mid 2014) with Yosemite (10.10) via my iPhone 6 Plus on iOS 8.1 without any problems. Once I updated Yosemite to 10.10.1, my iPhone's springboard would continually crash where it brings up the Apple logo and quickly restarts repeatedly until I end the call. Just so that you know, I am able to stay on the call while this is occurring the whole time.
I need to reiterate, this all started happening as soon as I updated Yosemite to 10.10.1 while still on iOS 8.1. I know this because I made a few phone calls (loving the feature), updated Yosemite to 10.10.1, then made a few phone calls afterwards, and this started happening.
When iOS 8.1.1 came out, I eagerly updated hoping this issue would go away, and it did not. I'm hoping Apple notices this post. If anyone else has this problem, please contact Apple and chime in this post as well. Thank you Apple for incorporating continuity calling. I love this feature, but need to use it without my phone's springboard constantly crashing.

I have this issue as well. I am using an iPhone 6 plus, iPad Air 2, 5K iMac, and MacBook Pro. When I make a continuity calls from any device, the springboard crashes. This only happens with outgoing calls, incoming calls are functioning normal. I am currently working with multiple Apple Senior Advisors, and they are working directly with iOS a engineers. I have an active open case and will update this thread when a resolution is found.
Just a tip for everyone with this issue, restoring your devices and setting them up as new WILL NOT correct this issue. Save yourself the hassle. I did this with my iPhone, iPad, and MacBook and the issue still persists.

Can I restore my info to a new iPhone 6 plus using a backup of an iPhone 4s running iOS 7.1.2?

Just bought a new phone and want to import all my app settings and information. I have heard all the complaints about iPhone 4s running iOS 8 and don't want to update until I have it preinstalled on a new 6+.
Can I restore my info to a new iPhone 6 plus using a backup of an iPhone 4s running iOS 7.1.2?
or would I have to upgrade my 4S to iOS 8, backup, and then restore the new phone. I need to ensure that my 4S powers on and works so I can receive trade in credit for it (~$200), so this is worth a bit to ensure that my 4S stays functional.
Thanks

You can load a backup from an earlier iOS version onto a device with a later iOS version, but not the other way around.
If you're going to do this, I'd recommend doing a backup of your 4s to your computer (not iCloud) and load the backup onto the 6+ from the computer. You can try an iCloud backup/installation, but also do a local backup in case something goes wrong. A local backup is more comprehensive than an iCloud backup, and in my experience it loads more reliably.

IPhone 6-Plus (8.3 IOS) will not be recognized by iTunes 12.1.2.27 on Windows 8.1. APPLE Genius appointment resolved nada. Suggestions???

I am using:
iPhone 6-Plus (8.3 IOS)
iTunes 12.1.2.27
Windows 8.1
When I upgraded this phone from Sprint, the sync was stopped by the tech and now I cannot enable wi-fi sync because the Sync now is grayed out. See image. SYNC BUTTON does not work.
I cannot get my music or tones.
Email keeps giving errors that I need to put in my passwords.
I cannot Backup my iPhone to iCloud either.
What should I do?
How would I back up all my email contacts, text phone #s, get all of my prior apps, get all of my ringtones and music (not purchased through iTunes).... I NEED HELP!

It sounds like the driver for the iPhone wasn't installed properly after the update. Here is the article you're going to need to use: iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
It's likely that the first couple of steps aren't going to solve the problem. You're going to need to follow the steps under "Verify that the Apple Mobile USB Driver is Installed." You'll just need to re-install it.

Call Forwarding Breaks with iOS 8.3 Update on iPhone 6 and iPhone 6 Plus with AT&T

Ever since the iOS 8.3 Update, call forwarding is no longer working on my iPhone 6 Plus. I have spent dozens of hours troubleshooting with both AT&T Advanced Business Technical Support as well as many hours with top technicians from Apple at my local Genius Bars.
This is a critical bug for me as I used to use the call forwarding option multiple times a day, EVERY DAY, because when I am in certain business locations my mobile phone gets no reception and calls go right to voice mail. I need to have them forwarded to the land line I'm located at.
APPLE, PLEASE HELP!!!
I've done extensive testing, and this seems definitely to be related to Apple iOS 8.3, and it seems to be specific to the iPhone 6 and iPhone 6 Plus ONLY.
To illustrate the EXACT problem:
A: Settings -> Phone -> Call Forwarding
B. Call Forwarding - Turn on
C. Enter Number and return to previous screen by touching the blue "Call Forwarding" to return to previous screen.
D. Call forwarding button is "green" for a split second, then returns to previous OFF state and no forwarding number is displayed. DOES NOT WORK.
NOT AN AT&T PROBLEM. IF SOMEONE IS EXPERIENCING THIS WITH OTHER CARRIERS PLEASE COMMENT HERE.
Further validation this is isolated to iOS 8.3 on the iPhone 6 and 6 Plus ONLY and not the sim card from AT&T...
Here are the latest steps I did with my AT&T sim card and my wife AT&T sim card (she has an iPhone 5s):
1. Removed my sim and put it in the 5s. The phone said that a "carrier update" was required and I selected "NO" to that prompt. Call forwarding functionality worked as expected on the 5s running iOS 8.3
2. I removed the sim from the 5s and re-inserted it. This time I selected "YES" to do the carrier update to eliminate that as a variable, and the call forwarding functionality still worked as expected.
3. I then placed my wifes sim in my 6 Plus. Call forwarding functionality does NOT work on the 6 Plus (was not prompted for carrier update). Also, keep in mind this is my second phone (Apple provided me with a new iPhone 6 Plus when they couldn't resolve the problem at the Genius Bar after hours of troubleshooting).
Note: I did one additional test which as interesting: I put my sim in the 5s and turned call forwarding "on". Then, I put the sim back into my 6 Plus. The calls were still being forwarded to the number I put in while it was in the 5s, but the call forwarding interface in the 6 Plus showed that it was NOT forwarding calls. I could not turn OFF the call forwarding from the 6 Plus and had to put the sim back into the 5s in order to turn off the call forwarding.
If anyone has an update on this, or any other suggestions please advise! This is a critical issue for me as when I travel and when I am in poor areas of reception I need to forward calls. This is a featured I was using multiple times a day, EVERY DAY.
APPLE????????? HELP!!!!!!

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

IOS 8: iTunes Match hogging huge amount of storage space on iPhone (6 Plus)

Hi there!
I use iTunes Match for a long time now, Have about 18k Songs in in all tagged incl. covers (compressed with JPEG mini app)
After updating to iOS 8, I'm quite sure that Match seems to be the root of a massive use of "other" storage space on my new iPhone 6 Plus. I opted for the 16GB because I thought I don't need more because of iTunes Match. Apparently I was mistaken as the baseline design by Apple is no longer sufficient for using the basic services Apple provides. I tried to solve the problem by restoring the Phone two weeks ago, but the problem reoccurs no matter wether I create a new iPhone and activate iTunes Match or restore it form an iCloud Backup.
I made some screenshots to show the problem:
Note that I have deleted every single cache-file prior to this screenshot and that there is not a single music file on the iPhone.
There also still seems to be a problem with the delete-function integrated in iOS, as music-data is not always wiped, but that's old news I think:
After experimenting with deactivating and activating iTunes Match on the phone and downloading a short album (~50MB) for testing purposes, this happened:
I am out of ideas how to fix this...Applecare is more or less not available right now here in Germany because of the iOS 8.0.1 disaster.
I'm really ****** of as more and more space is eaten up on my phone without even having any use of it. Restoring my iPhone every 2 weeks can't be the answer.
Does anybody have an idea how to fix this? Is this problem a known bug and fixed in iOS 8.1?
Any help is appreciated
Kind regards,
Thorbjörn

Hello Dan,
I am having the exact same issue except mine might be a little worse. I restored my phone and "set up as new" about 3 times. I didn't have much to lose as far as "backup" was concerned so I just went ahead and wiped the whole phone clean. I am missing 10gb.
I Have accepted the fact that iOS takes 5.2GB of storage to run my phone (which is ridiculous). I have also added up all my used data in the "manage storage" portion in setting and it adds up to about 2gb. So basically I have about 10GB unaccounted for. I chatted with apple twice and talked to supervisors and they all tried to walk me through the same process of restoring, rebooting, clearing cache, resetting etc. nothing has worked. I've come to the conclusion that it's a faulty flash drive and we just need to return our phones for new ones. Nothing can be done.

My iphone 6 plus after updating to IOS 8.2 the touch id doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' .

my iphone 6 plus after updating to IOS 8.2 seems to have a problem with the touch id witch doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' . I have multiple fingerprints and none of them appear to work.

Hi Giannis,
If you are having an issue with Touch ID not functioning as expected, I would suggest that you troubleshoot using the steps in this article -
Use Touch ID on iPhone and iPad - Apple Support
Start with the section titled Clean the Touch ID sensor and then Get help with Touch ID.
Thanks for using Apple Support Communities.
Sincerely,
Brett L

I am having problems with my burst mode on my iphone 6 plus it is slower than the facetime camera after i updated to ios 8.3 apple please fix this issue i am fed up with all your mistakes

i am having problems with my burst mode on my iphone 6 plus it is slower than the facetime camera after i updated to ios 8.3 apple please fix this issue i am fed up with all your mistakes

Gerald
If you had taken time to read the Terms of Use you agreed on joining this Community today you would have realised that Apple is not here
neither reading nor responding on this User Community
http://www.apple.com/feedback/

IOS 8.0.2 on iPhone 6 plus issue

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