IOS4 update = lost contacts, apps crash and cannot sync my music need help

I like many had no problems with updating in the past. I even enjoyed the days off an update just to get to grips with new features. This experience has been abolished with the IOS4. I’ve had my 3G for just over a year (just). I came to update to the IOS4. The update took a long time but I got there in the end. However when iTunes sync came into play is where Im having problems my apps moved across no problems but then I got iTunes couldn’t back up my iPhone because the computer wouldn’t allow. I googled this and came to apples support guide on the matter. which was just delete the back up file in preferences (before I did this I did get a text from someone I know but his name wasn’t coming up just the number I feared then Id lost my contacts) so I did delete my back up. but then the next problem was iTunes couldn’t backup because of an unknown error (-20) (I’ve researched this unknown error and I can’t find anything on it) so I restored the software on iTunes and still I get this error
so now Im left with a iPhone with no music, no contacts, no saved app data even apps crash on start. I read on softpedia (http://news.softpedia.com/news/Apple-Knew-iPhone-3G-Owners-Would-Run-Into-iOS-4- Upgrade-Problems-Customer-Claims-145332.shtml) that an apple employee suggested that apple knew this was going to be a problem and there will be a fix at a later date after the iphone4 and IOS4 rollout and either to wait for this, or buy an iphone 4. To simply buy an iPhone 4 is not an option I bought my phone outright on a payandgo and Im disgusted that an apple employee can even suggest that. now that I know Im not alone on this I want to know just what apple are going to do to fix this asap (for the money I paid I could off got a decent laptop with Skype) I expect and demand a resolution to my problem that isn’t going to cost me more time and money than it already has.

just an update,
after reading that some people who are contacting customer support were having some success in fix/getting the iphone replaced. I decided to do the same after going through some testing with the customer care assistant. he told me that I should uninstall itunes and other apple software and reinstall itunes.
uninstall itunes, quicktime, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support in that order
it didnt help me but I have now a referance number and I have to ring back tomorrow. the funny thing was that when the customer support guy was putting me on hold to find this resolution he told me that 'this is strange because we have not had this problem or any problems with our update on this phone'.........
I corrected the man and told him 'well, with respect if you was to go on your support forum you will find page after page of people with similar problems not getting answered'
and now im seeing people are having problems with the iphone4 lmfao

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