Ios8 email data usage

I installed iOS 8 on Friday 19th and within hours had depleted my Cellular Data limit. I then added a 250GB data pack which was GONE after a day. I note on my battery usage that my email (background activity) is responsible for 66% of my power usage and even after setting all emails to FETCH I have used 67MB in 1 day on emails, all while being within range of of my household wireless network.
Apple - your iOS 8 is costing me dollars. Please address this as soon as possible. I normally use about 500MB a month and now Im using that every few days. I use a Mophie for peace of mind but now Im using it to get through the morning.

Hey MarkP63,
Thanks for the question. After reviewing your post, it sounds like the device is using more cellular data than expected. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone and iPad (Cellular Models): Understanding cellular data settings and usage
Adjust and view data usage
Some apps from the App Store use the Apple Push Notification service to alert you of new data. Apps that rely extensively on push notifications (such as instant messaging or social media apps) will consume cellular data. To disable push notifications, go to Settings > Notifications and set Notifications to off.
You can also enable or disable cellular data for certain iOS apps and features from this setting.
Choose Settings > Cellular to view the cellular data usage for each app. Tap to turn off cellular data for an app.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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GSM email data usage

I am helping a friend setup her iPad2 GSM in a remote town of Australia.
She is using iCloud for email.
Her data plan is a limited GB per month type plan.
My question(s);
If she receives an email with a jpg attachment (or just a plain email for that matter), when she reads it is the email and any attachments stored local on the iPad? If she were to go and reread it at some subsequent time is it constantly pulling it from iCloud thereby using data in her allotted data plan?
Thank you,
Giles

Once mail is received it is stored locally and if attachment downloaded and viewed it is local as well. Unless there is a link to external website to view that attachment, there is no data usage past that.

High data usage with Exchange email

We have encountered the following problem when using Exchange email.
Device used: iPhone 5
Exchange Server 2007 SP3
The exchange mailserver is limiting the size of an email to for example 10 MB
Now the users send an email with multiple high resolution pictures via email exceeding this 10 MB
The email stays in the outbox and retries over and over and over to send the email.
When connected to cellular network the data usage is increasing rapidly and the result is a very large bill.
What can be done to prevent the email from sending over and over again?
The user does not notice any problem as the email stays in the outbox.
Your thoughts are highly appreciated.
Remko

Currently on the phone with Apple. I do believe this is a technical issue.
The user sends out an email and it is not very clear to the user that there are problems sending the email.
I have seen instances were users used up to 3GB of cellurlar data usage because they send just on email that was too large.
Will post if I learn anything from Apple.
Did you know that there is some mechanism on the phone for to prevent sending to much content? Try to select like 20-30 pictures and use the arrow icon to assign the pictures to an application. You will notice that there is not much to select from. Now try to reduce the amount of pictures. More option will become available as you reduce the amount of pictures.
Unfortunately, if you attach anything from the mail app there does not seem to be a check on how much data you send.
Remko

HT201320 data usage for pop3 or exchange email settings

what email type uses the least amount of data on the iphone 5 pop3 or microsoft exchange ?
phone checks for emails every hour.
only have 1gb data usage per month.

You could try disabling IMAP on your email client website and then adding a POP account for your email on your phone. I know GMAIL allows you to disable IMAP on the website.

How to remove a data usage alert email address

I receive email alerts when my data usage gets to 75%, 90%, and 100% of usage. How do I remove one of the email addresses these alerts are being sent to (it is not one of my email addresses)?

Verizon_Dan
I understand your desire to update which email addresses receive the data usage alerts. I would love to assist.
When you log into your My Verizon account online, you can edit your alert settings (email addresses and phone numbers) within the "Manage My Account" section of your online account. Under the "Manage My Account" tab on the left, click the "Manage Family Safeguards & Controls" link. Then, under the "Usage Controls" tab, click "View Details & Edit". Lastly, under the "Usage Limits" tab you will then be able to edit the email addresses that you want to receive email alerts. Please let me know how this works out for you.
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Mysterious Data Usage

Hello,
My wife owns an HTC Thunderbolt. We are experiencing mysterious data usage.
The data log shows data usage during hours and at times when the phone is not being used. We have tried closing all apps and resetting the phone.
Still, these nickel and dime data used entries are adding up fast and bring us to the brink of our our plan which we have already extended.
We do not stream video, we do not listen to Pandora.... The phone is used strictly for texts, emails, and phone calls.
Any advice? Thank you for your help.

Same here - very similar.Times are close but not like yours.
I've deleted the email accounts and re-added them to see if there was a looping email send issue that I've read about.
Funny though, when I review the data use on the phone, "photo" is the app indicating using the most data. So I've turned off and uninstalled everything I can think is tied to that.

Data usage analysis page. Doesn't match current usage page?

O.K. Here's what I'm going through.
Verizon tells me I'm way over my 5.0 limit. Right now I am close to 9GB.
So to check I click on usage, This is what I get.
Data Allowance Exceeded. Additional data usage will be billed at $10 per 1.000 GB. Current Overage = 3.950 GB
4.0 overages x $10 = $40.00 in overage fees. You may be able to avoid data overage charges by increasing your data allowance before 11/25/12 and requesting the change be backdated to the beginning of the current bill cycle.     5 GB of 5 GB
+3   1.0 GB Overage Allowance    3.000 GB / 3.0 GB
Data Usage can be measured in kilobytes, megabytes and gigabytes.
Data Usage Equivalent
1,024 Kilobytes (KB) = 1 Megabyte (MB) 1,024 Megabytes (MB) = 1 Gigabyte (GB)
    +1   1.0 GB Overage Allowance    0.950 GB / 1.0 GB
   Data Usage can be measured in kilobytes, megabytes and gigabytes.
My Usage:8.950, 9,164.800,   9,384,755.200
Total Usage: 8.950, 9,164.800, 9,384,755.200
Next I click View Data Details.
I get 160 lines of mumbo jumbo. So then I go to analyze usage. And it tells me I'm not even close to 1GB! Whats up with that? So I read every single line and notice that the date is from Sept to October. I only joined up Oct. 25th. Shouldn't it show my current analysis from Oct 25th to now? How do I get this number.
Because within the first 3days of using verizon it said I was OVER my 5GB!
I only use FB, email and browse the web. Ebay and shopping channels. At the store they told me 5Gb is more than enough. What do I do? Somebody please help?

Yes I suppose it is. I have a 1gig netbook. The wireless card didn't work anymore ( or so verizon thinks so) So they upgraded me to a 4g wifi hotspot now sitting on my counter. This is the only computer in the house. And we live very rurally. (only reason why I went with this) I have 2 neighbor within 15 acres. And 160 acres behind my house. So I don't think someone is hacking in. Besides, I just got this. Not sure how someone could figure out within 1 day or so that I have one.
THanks

Ellipsis jetpack mismatch data usage with alerts

Ok, I have the ellipsis jetpack and for the past couple months I've had varying data usage issues...
This month, it mysteriously used more than 2 gb of data minimum without anything to my knowledge, being connected to it.
So I up the data and just dismiss it as the PlayStation 4 bring on and "the crew" coming out, since it may have updated content while I was sleeping for the other 9 gb.
But this morning, I have an email saying I've used 90% of my data allowance (of 20 gb). email time is 1:52 am, yet both the website and the jetpack show the data usage as of 6:18 am today 12/13 to be 15.3 gb (website says like 15.336).
This is frustrating to say the least, and really makes me like Verizon is trapping me into paying more money!
I also have family guard on the device and it's currently set to not allow more than 17 gb. It's been setup that way for probably a week now.
Also, before I upped the data cap from 10gb, I got two alert emails for each alert level, hours apart.
The first 50% was around probably 10 am, the second was late that night, after eight, I believe. Right around that same time, I got a 75% followed by 90, and later, another each of 75 & 90.
Imagine the frustration! Especially now that I'm paying an extra 4.99 a month to protect myself from going over the usage limit!
I was playing a ps4 game last night online (the crew), but didn't download anything outside of that, and watched a video or two on the net, both were short videos. All worked fine, and didn't have the email alert until this morning when I woke up.
Also: this is my first post, done from a tablet, so I'm sorry if it goes to wrong place

SHARED DATA DETAILS
Cycle Ends: 12/15/2014
Total Shared Data Used
15.366GB /20GB
Estimate as of 12/13/2014 12:51 PM
And yet I have an alert that says I've used 90%.. Copy/pasted below
Fri Dec 12 2014 11:52:56 PM from 900080002020
Verizon FamilyBase Msg: You have used about 90% of your data limit. When you reach your limit, your data use may be restricted for the rest of the cycle.
I have a 20 GB plan. 90% of 20 GB is 18 GB.

Data usage

I am a new user of a smart phone. I know that when I am connected to my home wifi I am not using any of my 2GB data plan. But I am needed help understanding how many KB, MB of GB's I use when I visit web pages or use my apps such as facebook or weather or send or receive an email. Example, I search on Google for ereaders, all the results come up and I click and look at 3 results, in each of those results I click 5 things. How much data have I used? I don't quite understand if it is each page you visit or everytime you click something. I realize this seems dumb and yes I have the data usage app installed but it would be good to know what I am doing. Another example is if I go to facebook and read all the newsfeeds I have about my friends and click on some of their pictures and or comments and then go to their facebook page, how much data have I used. I did use the data calculator estimate but I am confused because I do not know exactly what "visit web sites" means? Does it mean everything on that web page? or does it go by how many times I click something within a web page?

On the data calculator "Visit a website" means downloading a web page, so if you click to another page on the site, you would have visited two sites. Of course, the data use can vary widely. If you are reading text articles on the mobile version of a newspaper, that will use much less data than going to a gallery of high quality photos and looking at each one.
Basically, text uses the least, streaming video uses the most. The higher the quality, the more data will be used. Keep an eye on your data widget over the next couple months, that will be the best way to learn how much data your particular activities uses.

Data usage notifications

About two months ago I started my own plan through Verizon as opposed to being on my dad's plan. I signed up for the text and email notifications for my data usage, but I seem to be getting them as if they were linked to my old plan. I went from the 350MB plan to the 2GB plan, and I'll get texts saying "you've used 50% of your data when, in reality, I've used only a small percentage since I uped my plan. Is there a way to fix this?

Sjensen0116, Congrats on starting your own account with us! We appreciate your loyalty, indeed. I know the importance of receiving the correct alerts. Usually the alerts will update immediately after the plan change. When a plan change is made in the middle of your billing cycle, the usage can be prorated; causing alerts to be off, as well. Is this your first billing cycle on your new account plan? When you view your plan via your My Verizon account, are you seeing the new 2GB plan there? We'll figure this out together.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Data usage scam? Really upset customer seeking help!

I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan. We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson! We had the unlimited plan on all lines until then! This is where the trouble started. Each month our data has increased when we've made no changes to how we use our phones. Each time I increase our limit our usage always goes up! We have high speed wireless at home and all use it when at home. We also use Wifi at work. Our kids are in school all day so their usage wouldn't increase drastically.
We are now up to 16 GB. Two of the lines doubled in recent months. I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is. I honestly believe Verizon is ripping us off! This last time I put what I had learned about data usage to a test using 3 of our 5 phones. I went the cellular data and turned off all apps. I left on the main cellular data so the statistics data would still show. I made sure all apps were closed in the background. I turned off all notifications and turned off all email accounts from checking for mail. I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used. I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence) I waited 5 minutes to go in and check the statistics for data usage on each phone. Guess what I found? Data usage on all 3 phones when nothing was being used!!! After investigating further, I found out the data usage on all phones was under "System Services" When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted. What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad. Has anyone experienced this and if so, can you provide any help on how to fix this?

micgunn2
You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

ITunes Match/iOS 7 iPhone music workaround for excessive data usage?

I just got an email from AT&T indicating I had exceeded 150GB of home data usage this month. It was because I used my home wifi to download 5000 songs to my iPhone from iTunes Match to fill it.
I'm frustrated, since it used to be so easy to make iTunes Match work for a large amount of music: In iOS 6 what I used to do (if I had to restore iPhone and set up as new phone): Plug iPhone 5 into computer, set up phone as new, check "manually manage music and videos" and "prefer 128kbps" and make sure iTunes Match was off in phone settings. Then drag & drop 5000 songs (about 40GB) from iTunes into phone. Once that was completed (a couple of hours), I could disconnect the iPhone from my Mac, turn iTunes Match to "on" in phone settings, and I'd get a message on the phone saying "All music on this device will be replaced" which is fine, but other than taking a while to update the remainder of my iCloud stored music, it used very little data.
Fast-forward to this past weekend. After updating to iOS 7.0.2 and having to do a restore and set up as new iPhone, this approach didn't work: When the step came "All music on this device will be replaced," all of the 5000 songs entirely re-downloaded all over again, which took 27 hours and burned through 40+ GB of home data (not phone data, since I was on Wifi). I kept my phone at home, plugged in and on wifi all weekend so as not to burn through all of my LTE data.
What is the deal? If I have to do this again (let's hope iOS 7.0.3 or 7.1 doesn't force my phone into recovery mode again), I certainly don't have the time or patience to let iTunes Match redownload all music again, and I certainly don't want to use up 40+ GB of home data.
Is there a workaround for this? Have others been successful transferring music via computer first and then turning on Match without problem in iOS 7.0.2? I'm sure it worked that way in iOS 6, and without completely redownloading all the music again, since that process would have taken several hours and a lot of home data, and I have not had any problems like this prior to iOS 7.

I think a better question is why do you "have to" restore your iPhone and set it up as a new device as often as you seem to? This seems to be more of a problem for you.
I followup question is why do you have iTunes Match turned on if you're syncing all your music to your iPhone?
Perhaps you should examine how you're using your iPhone and iTunes Match?
brsedu wrote:
Have others been successful transferring music via computer first and then turning on Match without problem in iOS 7.0.2? I'm sure it worked that way in iOS 6, and without completely redownloading all the music again, since that process would have taken several hours and a lot of home data, and I have not had any problems like this prior to iOS 7.
To answer this question, yes I have. It has always worked this way for me.

Data usage skyrocketing and I can't figure out why

I've been watching my AT&T data usage recently. I have the original iPhone and had expected to replace it this year. That will apparently cause me to lose the unlimited data plan, as per AT&T's latest announcement.
For some reason my usage, which used to run about 70-100MB/month, is getting towards the 1 GB level and climbing. Last month it was 770 MB. My bill details only show data "out," nothing "in." Most nights around 2:30 a.m there is a lot of activity, anywhere from 60KB to 80,000KB At that time the phone is asleep (as I am) and charging -- but not connected to a computer.
I've turned off Push email (which disables "find my Phone.") I have all app notifications turned off. My phone does not have GPS. I have wi-fi at home, but a lot of data transfers seem to be at times during the day when I believe I am connected via wi-fi. Except for the occasional App Store purchase on the fly, I download from iTunes to my Mac and sync with USB cable.
I do have 4 email accounts besides MobileMe and I retrieve mail manually to save battery life.
With the 2G iPhone on Edge, I cannot do streaming video and other things that I would want to do with a more capable phone. I am paying $99/year for MobileMe and have been advised to cripple it. AT&T customer support suggested that apps are the problem, but gave me no guidance on figuring out which apps might be the culprit(s). My understanding is that the iPhone doesn't allow apps to run in the background. I know Apple doesn't update without permission. I am not subscribed to any AT&T services that I know about.
I just want to understand how this all works. If there are some apps that are misbehaving, how do I figure out which ones? I do not want to get an expensive new iPhone and find out I can't afford to enjoy it.
I have restored the phone to factory settings twice in the past four months on advice from Apple.
Does anyone have any thoughts on this?

ksujeff99 wrote:
I have the exact same issue, as do some other people at the end of this macrumors thread. http://forums.macrumors.com/showthread.php?t=576888
I have MobileMe and 3 other email accounts but I don't think that's the issue. My 3GS is consistently doing accessing the 3G network middle of the night when I have a full WiFi signal from my home network. There is no reason that I should have any data activity during this time.
A Mac Genius told me that when the iPhone goes to sleep, wi-fi is disconnected. This means the phone is then on the cellular network. In my mind that is a design flaw. The phone goes to sleep to reduce energy usage, but the cell network uses more energy than wi-fi. That's a separate question from the data use issue, which is relevant for several reasons: cost, user control and privacy.

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Please help, my data usage is increasing and i dont know why?

Hi, Iv had my blackberry for about 3 weeks and all was fine until yesterday.
The data usage continuously increases even though im not connected to the internet or any applications.
The only way i can stop the data usage increasing is if I turn the phone off or turn off all my connections to vodafone and wifi...
I have deleted all the applications on the phone so it cant be them
I have deleted all email accounts as well
is there any way that I can find out what is causing my data usage to increase in this way (It even increases whilst im not even using the phone)
Or is there a customer services number I can call that may be able to help me?
any help would be greatly appreciated
Thank you

If you press and hold the Menu Key, how many applications show open? If there are more then five, select them and press the Menu Key and select Close.
Then test to see if your data usage is better. If you are still having issues after this contact your wireless provider for further support options.
Cheers,

Ios8 email data usage

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