IP address missing, cable company says its my iMac
We've have Road Runner high-speed access for more than a year, no problems.
Last week, we started getting "You are not connected to the Internet," or REALLY slow/incomplete downloads, but it was hit or miss. Called the cable company, they had me reset the modem, and we were able to connect. But then, the same problems started happening. Called back, and their Level 3 tech person had me try to reset/fix the network settings. We got as far as naming a new location, and choosing Ethernet, but the IP address is no longer in the field. We tried again, restarted, no connection. I'm kind of afraid I/we messed something up in doing the reset, but not sure.
Also, I don't think this is connected, but I had to reinstall the system software last weekend because I tried to download an OSX update from one of the those "New Software is Available" messages, and the system completely froze on restart. But, I didn't lose any files, and I was able to get back online after that happened, so I don't think that's part of the problem.
Please help...the company I work for is on the block, and I can't afford not to have email at home if I suddenly find myself without an office.
iMac G5 20" Mac OS X (10.4)
Sorry...should have mentioned that last night, the cable guy came out and replaced the modem and cable. Still no connection.
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If you dont already have one, get a utility like macTCPing.
Are you also using a router, or are you direct connected to the cable modem?
Are your modem lights flashing slow (1/sec) or fast?
at 1 per second or less, then the modem is not talking to the cable company.
Are you getting a connection light on the modem indicating a valid signal from the Mac?
Reset your modem. (Remove from power, wait a few minutes, reconnect) There may also be a reset button on it.
ping 127.0.0.1
If that succeeds
you have passed local loopback.
check your IP configuration.
ping your own IP address.
if it works, then your ethernet port is probably OK.
if it fails, release and renew your ip address, and try again.
if that works,
ping the modem or your gateway address
if this fails, then reset the modem and try again.
if it fails, the modem is likely the problem
If it works
ping any web site.
if it works, you are set.
if it fails, then ping the name servers for your ISP.
if those fail, then there is an issue with the ISP and its NS, which is beyond your control.
They are hard to find, but there were a couple of companys that made PCI ethernet cards for Mac. -
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Configure IPv4
IPv4 Address
Subnet Mask
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My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????
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Hi Guys
I am writing this on behalf of a friend of mine. To understand my issue let me explain how it started. My friend has a apple ID with email address (lets call it) [email protected] when activating iCloud on her iPhone a email was sent to verify her account. This was not done and rendered the iCloud feature disabled due to not being activated. [email protected] is the correct email address and works. A form of troubleshooting I used the iForgot service to test if the email address was correct and mail flow from apple was working and it worked fine.
I logged into apple id to manage account and resend activation email for iCloud. this did not send the mail. I waited 48hrs but to no avail.
I decided to kickstart the account to force it to send to another email address by changing the primary email address from [email protected] to [email protected] it worked and I verified the address and iCloud is now active. However now I cannot change the primary email address back to [email protected] as it says its being used by another apple ID.
I then tried iForgot with the [email protected] email address, it says it sent a email to [email protected] but nothing arrived in [email protected] or [email protected]
I have this feeling the [email protected] is stuck I'm memory on my apple ID some how but can't get it to forget [email protected] so that I can use it as my primary email address again.
I have tried to log into iTunes with my original details [email protected] and password but says its incorrect.
any advices in this would be greatly appreciated.The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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Deleting the account on your phone only removes if from your phone. The account and it's data remain intact and doing so will not effect your daughter's phone.
To do this, first go to Settings>iCloud on your phone and turn any synced data (contacts, calendars, etc.) to Off, and when prompted, choose to keep the data on the phone. When finished, scroll to the bottom and tap Delete Account. Then set up a new iCloud account with a different Apple ID and turn any data you want to sync with iCloud (contact, calendars, etc.) back to On. This will upload your data to your new iCloud account. -
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Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
I currently have an email address with my cable company. In order to use the "@icloud" email addresses, do I also need my cable company email address?
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Please anybody out there that can help!!!??Any time you change networking hardware it is always a good idea to perform a complete power recycle with the new equipment. Check out the following AirPort User Tip. Please post back your results.
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