IPad 3 shuts down on Appstore - iTunes - iBooks -
Hi all,
brand new iPad 3 with iOS 5.x originally installed.
Everytime I open iTunes or Appstore or iBooks, the device would reboot. Anything else seems to works smoothly.
I've tried to hard reset, to reset from iOS and from iTunes as well. Then I updated to iOS 6.0.1 via wifi but failed many times. I eventually managed to update with iTunes, but still have the same issues.
Any ideas?
ty
these are some panic logs for what is worth:
Incident Identifier: 82E67CAB-A408-47C9-BD37-BD1031EE8948
CrashReporter Key: 673d1a6ef8784458aaf46881d5916a8c4475d572
Hardware Model: iPad3,3
Date/Time: 2012-11-15 22:12:24.011 +0100
OS Version: iOS 6.0.1 (10A523)
panic(cpu 1 caller 0x9f035487): "a freed zone element has been modified: expected 0xd0113c00 but found 0xeefc7a71, bits changed 0x3eed4671, at offset 188 of 192 in zone: kalloc.192"
Debugger message: panic
OS version: 10A523
Kernel version: Darwin Kernel Version 13.0.0: Wed Oct 10 23:30:54 PDT 2012; root:xnu-2107.2.34~2/RELEASE_ARM_S5L8945X
iBoot version: iBoot-1537.4.21
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x000000001f000000
Kernel text base: 0x9f001000
Epoch Time: sec usec
Boot : 0x50a55885 0x00000000
Sleep : 0x50a5594b 0x000dfa8b
Wake : 0x50a55a1c 0x00000009
Calendar: 0x50a55aa1 0x000a0a20
Task 0x8014cc20: 17343 pages, 113 threads: pid 0: kernel_task
Task 0x8014c968: 274 pages, 3 threads: pid 1: launchd
Task 0x8014c3f8: 998 pages, 11 threads: pid 13: UserEventAgent
Task 0x8014be88: 621 pages, 4 threads: pid 14: wifid
Task 0x8014b918: 436 pages, 3 threads: pid 17: timed
Task 0x8014b660: 198 pages, 6 threads: pid 18: syslogd
Task 0x8014b0f0: 332 pages, 2 threads: pid 20: powerd
Task 0x80149b30: 508 pages, 2 threads: pid 28: lockdownd
Task 0x801495c0: 377 pages, 2 threads: pid 30: installd
Task 0x80149050: 351 pages, 2 threads: pid 32: deleted
Task 0x80148570: 1546 pages, 15 threads: pid 36: mediaserverd
Task 0x80148000: 514 pages, 4 threads: pid 38: mDNSResponder
Task 0x8073f968: 1852 pages, 12 threads: pid 40: locationd
Task 0x8073f3f8: 627 pages, 4 threads: pid 42: imagent
Task 0x8073f140: 377 pages, 2 threads: pid 43: iaptransportd
Task 0x8073ebd0: 279 pages, 20 threads: pid 45: fseventsd
Task 0x8073e918: 1194 pages, 1 threads: pid 46: fairplayd.J2a
Task 0x8073e3a8: 269 pages, 3 threads: pid 48: AppleIDAuthAgent
Task 0x8073e0f0: 733 pages, 10 threads: pid 49: configd
Task 0x8073db80: 2252 pages, 13 threads: pid 51: backboardd
Task 0x8073cde8: 969 pages, 2 threads: pid 56: kbd
Task 0x8073c050: 2123 pages, 13 threads: pid 61: CommCenter
Task 0x8073bd98: 748 pages, 6 threads: pid 62: BTServer
Task 0x8073bae0: 212 pages, 3 threads: pid 64: notifyd
Task 0x8073b570: 12577 pages, 12 threads: pid 66: SpringBoard
Task 0x8073b000: 1777 pages, 9 threads: pid 68: itunesstored
Task 0x80953c20: 142 pages, 2 threads: pid 69: aggregated
Task 0x80953968: 359 pages, 3 threads: pid 70: networkd
Task 0x809536b0: 163 pages, 2 threads: pid 71: networkd_privile
Task
Incident Identifier: DA7CBE50-E078-4562-AE68-CB051A8B9353
CrashReporter Key: 673d1a6ef8784458aaf46881d5916a8c4475d572
Hardware Model: iPad3,3
Date/Time: 2012-11-15 21:47:36.536 +0100
OS Version: iOS 6.0.1 (10A523)
panic(cpu 1 caller 0x82d9a623): "hfs_swap_HFSPlusBTInternalNode: catalog key #57 invalid length (40192)\n"
Debugger message: panic
OS version: 10A523
Kernel version: Darwin Kernel Version 13.0.0: Wed Oct 10 23:30:54 PDT 2012; root:xnu-2107.2.34~2/RELEASE_ARM_S5L8945X
iBoot version: iBoot-1537.4.21
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x0000000002c00000
Kernel text base: 0x82c01000
Epoch Time: sec usec
Boot : 0x50a55418 0x00000000
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x50a554d1 0x000da076
Task 0xc43bbc20: 17043 pages, 114 threads: pid 0: kernel_task
Task 0xc43bb968: 281 pages, 3 threads: pid 1: launchd
thread 0xc44fb0a0
kernel backtrace: 8285bc28
lr: 0x82c87491 fp: 0x8285bc58
lr: 0x82c87d2d fp: 0x8285bc84
lr: 0x82c17ca7 fp: 0x8285bc9c
lr: 0x82d9a623 fp: 0x8285bce0
lr: 0x82d99ce3 fp: 0x8285bd18
lr: 0x82d9232b fp: 0x8285bd40
lr: 0x82cc2fb1 fp: 0x8285bdec
lr: 0x82cc04b7 fp: 0x8285be6c
lr: 0x82cc27d9 fp: 0x8285bea0
lr: 0x82dae2d3 fp: 0x8285beb8
lr: 0x82da6513 fp: 0x8285bf1c
lr: 0x82caeb1f fp: 0x8285bf30
lr: 0x82caae05 fp: 0x8285bf64
lr: 0x82caeaad fp: 0x8285bf74
lr: 0x82e1ca48 fp: 0x8285bfa8
lr: 0x82c84340 fp: 0x00151fbc
r0: 0x0000001e r1: 0x0000003c r2: 0x54485244 r3: 0x54485244
r4: 0x0002cb10 r5: 0x00001303 r6: 0x00000000 r7: 0x00151fbc
r8: 0x00000000 r9: 0x3dd4c8a8 r10: 0x000107c5 r11: 0x00000000
r12: 0x00000024 sp: 0x00151fb8 lr: 0x000107f9 pc: 0x331a9fa0
cpsr: 0x00000010 fsr: 0x0000080f far: 0x00152044
user backtrace: 0x00151fbc
lr: 0x3aee1311 fp: 0x00151fe0
lr: 0x3aee11d8 fp: 0x00000000
Task 0xc4c2db80: 2130 pages, 13 threads: pid 51: backboardd
Task 0xc4df93a8: 708 pages, 9 threads: pid 90: syncdefaultsd
Task 0xc43b9e38: 36409 pages, 15 threads: pid 109: AppStore
Incident Identifier: 525EA6DB-4439-44C1-B555-2BAEB6A9AC24
CrashReporter Key: 673d1a6ef8784458aaf46881d5916a8c4475d572
Hardware Model: iPad3,3
Date/Time: 2012-11-15 21:33:48.539 +0100
OS Version: iOS 6.0.1 (10A523)
panic(cpu 1 caller 0x8808a3ac): unaligned kernel data access: pc=0x8809a8a8 fault_addr=0x8331cd49
r0: 0x8331cd01 r1: 0x00000000 r2: 0x00000000 r3: 0x0000001f
r4: 0xe3a10200 r5: 0x0000867b r6: 0xe3a10200 r7: 0x8709bcd4
r8: 0xe3a10020 r9: 0x00000000 r10: 0x00000001 r11: 0xfffffff4
12: 0xc99285c0 sp: 0x8709bccc lr: 0x880c391b pc: 0x8809a8a8
cpsr: 0x00000033 fsr: 0x00000001 far: 0x8331cd49
Debugger message: panic
OS version: 10A523
Kernel version: Darwin Kernel Version 13.0.0: Wed Oct 10 23:30:54 PDT 2012; root:xnu-2107.2.34~2/RELEASE_ARM_S5L8945X
iBoot version: iBoot-1537.4.21
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x0000000008000000
Kernel text base: 0x88001000
Epoch Time: sec usec
Boot : 0x50a54fb4 0x00000000
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x50a55199 0x00045172
Task 0xc97bbc20: 18145 pages, 113 threads: pid 0: kernel_task
Task 0xc97bb968: 286 pages, 3 threads: pid 1: launchd
thread 0xc99285c0
kernel backtrace: 8709ba20
lr: 0x88087491 fp: 0x8709ba50
lr: 0x88087d2d fp: 0x8709ba7c
lr: 0x88017fc7 fp: 0x8709ba9c
lr: 0x8808a3ac fp: 0x8709bb64
lr: 0x880847a4 fp: 0x8709bcd4
lr: 0x8820e373 fp: 0x8709bd40
lr: 0x880c329f fp: 0x8709bdec
lr: 0x880c04b7 fp: 0x8709be6c
lr: 0x880c27d9 fp: 0x8709bea0
lr: 0x881ae2d3 fp: 0x8709beb8
lr: 0x881a6513 fp: 0x8709bf1c
lr: 0x880aeb1f fp: 0x8709bf30
lr: 0x880aae05 fp: 0x8709bf64
lr: 0x880aeaad fp: 0x8709bf74
lr: 0x8821ca48 fp: 0x8709bfa8
lr: 0x88084340 fp: 0x00194fbc
r0: 0x0000001e r1: 0x0000003c r2: 0x54485244 r3: 0x54485244
r4: 0x0006fb10 r5: 0x00001303 r6: 0x00000000 r7: 0x00194fbc
r8: 0x00000000 r9: 0x3cbcb8a8 r10: 0x000537c5 r11: 0x00000000
r12: 0x00000024 sp: 0x00194fb8 lr: 0x000537f9 pc: 0x32028fa0
cpsr: 0x00000010 fsr: 0x0000080f far: 0x00195044
user backtrace: 0x00194fbc
lr: 0x39d60311 fp: 0x00194fe0
lr: 0x39d601d8 fp: 0x00000000
Task 0xc97bb3f8: 955 pages, 13 threads: pid 13: UserEventAgent
Task 0xc97bae88: 618 pages, 4 threads: pid 14: wifid
Task 0xc97ba918: 597 pages, 3 threads: pid 17: timed
Task 0xc97ba660: 194 pages, 4 threads: pid 18: syslogd
Task 0xc97ba0f0: 280 pages, 2 threads: pid 20: powerd
Task 0xc97b8b30: 802 pages, 2 threads: pid 28: l
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Restoring > http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...
Note:
1) Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
2) Also consider Deleting any Apps you have Purchased / Downloaded but you now never use...
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