IPad air 2 won't play videos

I bought an iPad air 2 64gb (which is my first iPad/tablet) and for some reason it doesn't play any videos in any app. It is not a bandwidth problem, as my laptop will play youtube videos without any issues on the same wifi network. I already already did a full system restore (because I was having some additional issues which are now fine), resetting all settings and restarting, but the video issue continues. On the youtube app for example, whenever I try to watch a video all I see is the buffering circle spinning around and nothing happens. On a couple of occasions it started playing the video with horrible quality for just a second or two, and back to infinitely buffering, or sometimes showing a "Playback Error". I can watch 720p videos perfectly on my laptop and even my smartphone, so again, this is not a bandwidth issue. I am using the latest iOS version.
Does someone else have this issue? I find it very strange/frustrating. I tried pretty much everything I can think of...

Hi shambalough,
Thanks for the question. Based on what you stated, it seems like you have no sound from the iPad. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

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