Ipad and Iphone will not detect via Itunes

Question

Ok here is the issue,
I have IPhone 4 Verizon and Ipad 2 3g Verizon.
My Ipad2 screen broke and I received a warranty  Ipad 2 but my Dellinspiron with the Intel 3400 chip will not detect on iTunes.
Windows 7 see it and I can pull photos off. I worked with Apple onissue and at store with 10 reps. my old I pad detects just fine and my IPhone but any other
IPhone or I pad will not detect. I have tried and wiped ITunes, QuickTimeect ect and even went into registry and deleted all files and still same issue.
   It’s boiling down to the Intel chip 3200 and its almost lookingfor a certain IPhone or I pad and will not detect any other but original phoneor pad.
If anyone is experiencing a similar issue let me know. I have been allthe way up the ladder at both apple and dell and still the issue looms.
Thanks
Phil
If any other info is needed let me know. I have both the diagnostic test for my laptop and itunes.
I can post diagnostic from CPU if needed.

Answer 1

This is reported quite often.. more often the iphone than the ipad.
Reset the TC and do the setup again. This time setup wireless manually.. use no spaces and only alphanumeric characters in any name and password.. TC name, wireless name, wireless password tc password if you set one.
Set wireless to manual not auto, and give 5ghz a different name.
Set channels.. this is the important part for iphone as it can only use 2.4ghz.. so set channel 1, 6, 11 in turn. These are the only non-overlapping channels.
Set wpa2 security.
You should be able to get the iphone to connect.. if not remove the security until you do and try again.