IPad Mini (first gen) won't update to 8.1?

Hi, I have an iPad mini (first gen 16gb with 10gb free space), and it won't update to 8.1.
I've tried doing it through iTunes connected to my Windows 7 laptop and I've tried to do it over wifi and cellular -- it will download, but when it "prepares to update" nothing happens. It just sits and hangs. For hours. It won't stop unless I delete the update off the iPad and force close iTunes.
The screen doesn't turn black or act like it's updating at all. It acts normal.
There's no damage to it, it's in a case and has never been dropped or scratched; it looks and acts brand new other than this.
What is causing it and how can I fix it?
Thank you.

What exactly happens when you try to update it? If you're getting an error message, you have to tell us what it is. We are not psychic.

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