Ipad screen turns grey powering on and no apple logo appears! Help!  Reboot doesn't work.

Help!  Reboot doesn't work.  Tried holding in the Sleep and Home buttons together for 10-15 secs to no avail!  I'm stuck in grey zone!

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup...  Restore as New...
Restart / Reset   >  http://support.apple.com/kb/ht1430
Restoring  >  http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Similar Messages

  • My iPad mini has recently begun to restart itself at random intervals, like on the lock screen or while in YouTube. Before it reboots itself a few faded lines jut across he screen, then it goes black, and the apple logo appears, and it resets. Help?

    It is severely frustrating

    Hello, Crazyrz1. 
    Thank you for visiting Apple Support Communities.
    Here are some helpful troubleshooting steps to go through when experiencing this issue.  These steps are labeled for the iPhone, but they will apply to your iPad as well.
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    If the issue persists, see the section labeled Issue not resolved.
    Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Cheers,
    Jason H.

  • My ipad wont turn on it stops at the apple logo and i get little white wording that says this device is not using requires_boot_connect_on_reset

    My ipad wont turn on it stops at the apple logo and i get little white wording that says this device is not using requires_boot_connect_on_reset. Not sure what is going on. also says appleBCMWLANBusInterfaceHTSIC reset chip

    Try the following:
    1. Reset
    Hold the Sleep and Home button down until you see the Apple logo
    2. Restore:
    http://support.apple.com/kb/HT1414
    3. Recovery:
    http://support.apple.com/kb/HT1808

  • My ipod touch 4g 8 gigs is not turning on it wont get past the apple logo its not frozen because it turns the screen black and the apple logo please help me

    my ipod touch 4g 8 gigs is not turning on it wont get past the apple logo its not frozen because it turns the screen black and the apple logo please help me

    - Try a reset.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Then connect to your computer and try to restore.
    - See if placing the iPod in recovery mode will allow a restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore
    - If the logo still show all the time, let the battery fully drain. After charging for an hour try the above again.

  • When I use Siri, my screen goes blank and the apple logo appears and disappears. I've reset it, but problem still occurs. How can I fix this?

    When I use Siri, my screen goes blank and the apple logo appears and disappears. I've reset it, but problem still occurs. How can I fix this?

    Did you reset your iPad like this: Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart.

  • Ipad mini froze during ios 8.3 can't do anything frozen on apple screen now has white background and black apple can anyone help

    I have an ipad mini ran the ios 8.3 update all going fine then on the last part it decided to freeze on the apple logo screen.  The screen has changed colour, the screen is white and the apple logo is black now.  I cannot do anything with it, I tried to restore through iTunes but nothing happens.  I tried to connect to iTunes holding down the home key but that didn't work.  Anyone have any other suggestions.

    Try to reset the device:
    Device Reset (won't affect settings/data/music/apps/etc)
    1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
    2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
    3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

  • Can anyone tell me why my iphone ios5 keeps turning off in sleep mode. i will lock the screen then go to use my phone a while later and the apple logo appears

    my iphone ios5 keeps turning off after i lock my screen.( not asking me to turn off phone) when i go to use my phone again the apple logo appears and my phone seems to be starting up again, how do i stop this from happening?

    The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
    You're on your own.  Good luck.

  • My iPad is stuck on the black and white apple logo

    I tried to put my pictures from my ipad on my computer and then all of a sudden the battery died and now when i try to charge it up it gets stuck on the apple logo. I have tried to reset it by holding the home button and power button, but it does nothing but stay on that black screen with the white apple logo!! SOMEONE PLEASE HELP!!!!

    Did you try to connect in recovery mode, explained in this article?
    If you can't update or restore your iOS device

  • I cannot turn on my ipod touch. the apple logo appears but does nothing after and when connected to the computer, it is nor recognize. what's the solution for this?

    how to fix ipod touch if it hungs/ does not turn on and stays only on the apple logo when you press/hold the keys home and sleep/wake. and when connected to the computer, it does not appear in the itunes that the ipod is connected or simply the computer does not recognize the device. i barely need you help guys! please...

    I found this possible solution on another support thread, so I tried it.
    turn off iPod
    hold Sleep and Home buttons to start it.
    When Apple appears, let go of Sleep button, but keep holding Home button.
    When screen goes blank, let go of Home button.
    Connect cable and check iTunes to see if it has conencted.
    This did not work for me.
    I then turned off the iPod, restarted the Mac, and restarted the iPod normally.
    I connected them with the cable, and it works like normal.  :-)

  • I connected my ipad to the charger and the apple logo appears, as well as small words on the side that you'd usually see on an actual computer. What does this mean? Is this a virus?

    I restarted my ipad and now it is doing this. What should I do?
    Note: earlier I was recently have power screen and volumn buttons.

    It is not a virus. It is most likely a software problem on the iPad. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • HT201406 I've done the steps to get on my ipod again because the screen is not working so I held the power and home button until the apple logo appeared but it still wont work I have tried twice now and I still cant get on

    I have no idea what to do will someone help me please?

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • Ipad wont turn on. Stays on the apple logo then flicks off

    Hi need help. havent used it in over 2months cause of this problem and it not even 1 year old.

    This should help, http://support.apple.com/kb/TS2802

  • I restored my 5thgen classic, and the apple logo appeared, then the screen gave me an apple support website. what does this mean? ):

    please help me ? ):

    Hi there Binilou,
    You may find the troubleshooting steps in the article below helpful.
    iPod Displays a Red "X" Icon
    http://support.apple.com/kb/ts1463
    -Griff W. 

  • I pod touch 5th generation was working fine died so i charged it. Now that it is charged when i hold the power button the screen turns dark blue if it on and the apple logo is about to appear but it never does nor does anyother picture. If i hold the

    I pod touch 5th generation was working fine (Not sure what the last ios i downloaded was it should be ios 8 or higher). The battery died so i charged it. Now that it is charged when i hold the power button the screen turns dark blue as if it's powering on and the apple logo is about to appear but it never does nor do any other type of images on the screen. If i hold the home button Siri will say "Siri is not available please connect to internet" but there is still no image on the screen. I've tried holding down the home and power button it restart it but doing this just gave me the same results. How do i fix this problem? What's wrong with my i pod?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HT1222 The new iOS 7 update is killing the battery in my iPad. I have checked online and taken measure indicted to help this - but the battery is dead within hours. I am very frustrated. Can I undo this update??

    The new software update - iOS 7.0.2 is killing the battery in my iPad. I have searched online and taken the recommended measures to decrease battery use, but within hours my iPad is completely dead. It would take days to kill the battery before this update. I am very frustrated. Can I undo this update???

    This typically happens when some apps on the phone were interrupted by the upgrade. When it comes back up the app tries to resume and can not. You have to find and kill that app(s).
    Do you have an Exchange account?
    That is usually the culprit. Go into Settings and turn off all of the toggles for the Exchange account. Then reset the phone (hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears). When the phone powers back on, turn the toggles back on.
    Do the same for all mail accounts if you don't have Exchange or that doesn't resolve the issue.
    If it is not Exchange/Mail then it could be another app(s).
    With iOS 7 you can control what apps run in the background. Go to Settings > General > Background App Refresh. This will list all of the apps that can run in background. Turn them all off and restart. If this fixes the problem turn on a few at a time until you find the one causing the trouble.

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