IPad won't reboot after upgrade

I am trying to help a colleague who fears he may lose all the data on his iPad. After he downloaded the latest OS software to his iPad, it will no longer reboot and just freezes on the Apple Logo. I have tried connecting to iTunes on his Windows Laptop which again fails.
If I force a reset, I guess he is going lose all the images on his 64Gb iPad as he hasn't backed up to iTunes for some time. Whilst he does appear to have most stored or duplicated on his Laptop he also has an iCloud account. My colleague due to his age has become very confused with regard his passwords and Apple ID. However he enjoys the simplicity of using the iPad which seems more important, just to get that working again. He is resolved that if he loses information then so be-it.
Once I have got that working again I can then impress upon him the routine for regularly syncing to the Laptop. Sadly many users don't understand that an iPad is not a computer and therefore can't appreciate the importance of regular backups.
Whereas we used to have computer specialists, now suddenly everyone has been encouraged to become a computer techie! I do feel that Apple and Microsoft should do more in supporting the public in this developing Digital age.
I would appreciate any advice re resetting the iPad via iTunes. Thanks......

When I tidied up my colleague's Laptop, creating more disk space, I then updated the iTunes software. In turn, this managed to update the iPad software. In restoring I noticed his last iCloud back-up had been in 2012, although there were several more recent iPhone restore dates. In taking the option of using the 2012 iPad back-up date (as there were no more recent), am I now able to use any of his more similar iPhone restore points for his iPad?
Unfortunately, my colleague suffers from Parkinson's disease and his files and hard-drives are a total mess. His 64Gb iPad was also full, I guess. Naturally he gets so much pleasure from his iPad. I copied as much as possible to an external drive and slowly recovering most folders.
There must be so many more elderly users, facing similar problems. His nearest dealership would be 80 miles away and their support would cost him an additional £75!!!

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I don't know if this would help anyone out there but I would like to get the word out for anyone who may have this problem or situation. I welcome any other theory or better explanation because this is a conclusion that I came to.

My Ipad became unresponsive or it would not reboot after updating a few App's update. It would go into a black/purple screen mode (along the edges) with "no" apple logo. I tried the resetting method (top side button and home base button) and it did not reset. I tried resetting via itunes and I made sure that my Itunes was up to date but it still did not reset Ipad. I went on youtube and found out about a 'jailbreak' system known as 'redsn0w' and follow the instruction to break up whatever was causing my Ipad to become unresponsive. I believe this 'jailbreak' help to reboot the Ipad but I was not out of the woods just yet. For two weeks my Ipad was generating a "photo snap sound" when I tried rebooting the Ipad with the home base button. When connected to my macbook via iTunes it would also prompt or activate my iPhoto to load the photos from my Ipad. My Ipad 1 does not have a camera nor do I have an external (after market) one for that matter. The photo were the actual slide button to open the App's within the Ipad. I was baffled, confuse, and clueless. As I made several attempts to reset the Ipad It was still not displaying the apple logo and was not responding. I went back to 'redsn0w' to reboot and then reset it via Itunes to its original settings and later upload the latest firmware. While connected to my macbook, I was able to see all of my app's and began removing of them preferably Iphone app. I then decided hold off on the app's update and try to see if which of the App's was the culprit. It appears that the Ipad was confusing some or one of my "Iphone" app. I removed the iPhoto from the base of the Ipad and made it into a widgit with google earth. Then while viewing each of the app udate I saw that the "bump update" had something to do with photo. And it hit me, when I rebooted via Itune the first time the ipad rebooted but there was a brief moment where I tossed it on my back pack and it black out again. I then deleted this "Bump App" from the Ipad to prevent it from loading it lates update and I am happy to report the Ipad is now working properly. If you're not familiar with "Bump" this app is use with Iphone to exchage data/info from one iphone to another. I just now realize that you can also share photo wit "Bump" but not certain why this would cause this type of malfunction to my Ipad.
I don't know if this would help anyone out there but I would like to get the word out for anyone who may have this problem or situation. I welcome any other theory or better explanation because this is a conclusion that I came to.

IPad won't reboot after upgrade

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