IPC/VC: Knowledgebase/KB of ECC is not shown in CRM

Hi,
we would like to use the Variant Configuration in CRM.
Today we are using already the IPC in a standalone environment with an external system (IPC 5.0, the external system is using the IPC in the Java environment of ERP). From the same ECC System we would like to download now the knowledge bases to reuse them in CRM 7.0. All knowledge bases and runtime environments are already available. When I download the object SCE (with certain filters), I can see all those entries in table COMM_CFGKB in CRM.
Anyhow, when checking the material in CRM (e.g. commpr01 or WebUI), no knowledge base is shown!
The table COMM_CFGKB has exactly the same entries as ECC (Active = T, KB Usage 10, KBOBJNAME and Version filled etc.), but anyhow it is not shown at all in CRM. As these knowledge bases are very huge, I have tested also a very small and easy one. This one is getting downloaded the same way and has the same entries in table COMM_CFGKB and it is also visible in commpr01.
So my assumption is that the other KBs are not 100% correct. When checking them in ECC (cu36) I get many warnings and errors. Anyhow, they were downloaded to CRM (but won`t be shown). Business says that these warnings/errors are OK and that the external system which uses the IPC in ECC is not having any problems.
Question: is there any chance of using a KB in CRM which has warning/errors when it was generated in ECC?
Is there any chance of manipulating the KB before it gets imported into CRM. I have found Note 1044682 which explains a BADI.
Which tables/fields do we have to manipulate so we are able to use the KB in CRM.
As mentioned: business is aware of those errors and excepts that there might be a crash in the IPC for certain combinations.
Thx
Guido

Hi Christophe,
OK, I think I understand your suggestion: you use the same IPC with your CRM as well as with the ECC system. So in CRM you just maintain the URL and a user in XCM to the "same" IPC. You mentioned that we need to download anyway the SCE. This is somehow logical as this is the base connected to CRM, but what is not clear to me is the fact, that if the SCE KB is used via ECC all SAP R/3 fields are available (like VBTYPE of the sales order where you have values like B or C). In CRM we use the same SCE KB but here these fields are not availble as the sales order transaction customizing in CRM does not contain such a field. Where is the logical link between the values which are available in IPC and the SCE?
Thx
Guido

Similar Messages

Line item deletion in ECC order not reflecting in CRM

Hi all,
1) I created an order in ECC with L1 and L2 line items.
2) After successful replication to CRM, i deleted the line item L1 in ECC va02 and saved.
3) Then checked CRM order(ensured that there are no replication errors and stuck entries in queues)
4) L1 in CRM system is not deleted.
Is this a standard functionality or can this be controlled anywhere. I know that if an order is created in CRM and distributed to ECC, we can't delete that line item in CRM. But in the reverse case even, is it the same??
Please help me out.
Regards,
Rajesh

Hi Rajesh
Did you check Delta load is active for sales document in R3AC4, if it is your source system is ECC when you do changes in the sales order in the ECC system, it should replicate to CRM
yes, this is a standard functionality as you said, when order is created in CRM and distributed to ECC you can't do any changes in ECC and even vice versa.
but you can do changes either or side provided you need to apply this note:888665
Regards
RAO

Configuration is not copied from CRM to ECC

Hi,
We have one contract in CRM and configuration for the line items are done in CRM. Now when that contract is replicated in ECC, configuration of that line item is not copied. So when we create sales order with respect to that contract in ECC, we will have to do the configuration manually.
We have observed that the item category for the particular line item in question is active for configuration in CRM and not customized to configuration in ECC. Is it because of that the configuration is not replicated?
Please help
Thanks.

the configuration (variant configuration and not customization) that is done in CRM contract is not copied to ECC contract. Is it because that item category in CRM is activated for doing the BOM configuration and the same in ECC is not activated for doing the BOM configuration?
My question is that if item category in ECC is not activated for BOM configuration then is it like that the BOM configuration in CRM will not be copied to ECC?

Configuration is not replicated from CRM to ECC for configurable product

Hi,
We have some materials in the system for which the configuration is not replicated from CRM to ECC.
We create a quotation in CRM and configure it. In CRM, the configuration is complete and components are properly exploded but when we check the same quotation in ECC, configuration is incomplete with respect to some characteristics and product references.
Please find below finding
1. If the same material is created in another plant/company code, the configuration is replicated properly.
2. We have also checked that the BOM is completely maintained for plants for which configuration is replicated. But we dont think so it could be an issue since if we create the quotation in ECC instead of creating in CRM, for the plant (for which the configuration is not replicated from CRM to ECC), it is properly exploded and complete.
3. variant prices are replicated properly even though components are not replicated.
We need to know if we can explode the BOM in the configuration even though complete BOM for the particular plant is not maintained. If its not possible to explode, why it is possible for us to explode the BOM in the configuration in quotation.
Please advise.
Thx.

the configuration (variant configuration and not customization) that is done in CRM contract is not copied to ECC contract. Is it because that item category in CRM is activated for doing the BOM configuration and the same in ECC is not activated for doing the BOM configuration?
My question is that if item category in ECC is not activated for BOM configuration then is it like that the BOM configuration in CRM will not be copied to ECC?

Ship-to,Payer, Bill-to roles not maintained in CRM after load from ECC

Hi Experts,
We are currently loading in Sold-tos from SAP ECC to CRM2007. I have loaded across an account which is a sold-to, ship-to. Payer and Bill-to.
However when I look at the account in transaction BP in the "Display in BP Role" dropdown field the account is only maintianed as a Sold-to in CRM. Does sometihng have to be activated in CRM to enable the additonal roles to be pulled across and maintained in this area?
I have also loaded across a sold-to with multiple ship-tos. When the relationship button for the ship-to accounts are viewed in transaction BP in CRM it shows that the ship tos are related to the sold to.
However, in the General Data "Display in BP Role" dropdown the ship-tos are only maintained as sold-tos?? I would expect that the ship to account should be maintained for both the Sold-to and Ship-to role.
Is there a setting missing in CRM that i need to activate so that bill-to, payer, ship-to is pulled from SAP ECC and becomes maintained in CRM after the object load?
Any assistance would be appreciated.
Thanks,
Jonathan

Hi Jonathan,
what you see is standard behavior.
The account group in ECC is mapped to the role in CRM.
So account group 0001 in R/3 is mapped to role "sold-to party" in CRM.
This can be influenced in trx. PIDE.
A role should not be confused with a partner function. The role "sold-to party" will contain the 3 partner functions ship-to, bill-to and payer.
So in your case, nothing additional should be customized. If you enter a transaction (e.g. sales order), and enter the sold-to party, you'll see that the other 3 will be determined.
regards,
Wim Olieman

Contact persons which are created in ECC but not replicated as employee

Dear Experts,
Where can i find the contact persons which are created in ECC but not replicated as employee in the CRM.
For example i created the 10000 personal no in that 800 should replicate to the CRM from ECC but only 600 is replicated and remaining 200 i have to find in the ECC to replicate again running PFAL.
If i have to down lode and compare in excel please provide the details. in which tables i have to down load in ECC and CRM which what input.
Best Regards,
Siva Anjith

Dear Gurus,
Can you please help to resolve my replication issue.
Best Regards,
Siva Anjith

Pricing doc. does not exist in CRM Sales Doc Creation

Hello gurus
I am new to Sales within CRM and recently have set up the IPC.
The IPC communicates with the CRM Server without any issues. I have download all data required in the IPC.
When I create a new sales order in CRM all is ok apart from the conditions tab, this shows Pricing doc. does not exist. - Diagnosis
You tried to access pricing information. However, a valid pricing document is not available.
Any ideas?
System Details
CRM 4.0
IPC 4.0 SP16
Regards
Barry

Hi Barry,
Please check first whether a pricing procrdure is correctly defined under Spro->CustomerRelationship Management->Basic Functions -> Pricing ->Determine Pricing Procedures.
Here please check whether for the Sales Area(that you use in your order) an procing procedure is correctly defined. Otherewise pricing will not happen.
To explain about Customer Pricing Procedure and Document Pricing Procedure
The pricing procedure defined here in the above path is generaly a combination of 1)Document Procing procedure and 2)Customer Pricing Procedure.
Document Pricing Procedure - This is assocaited with the transaction type. Goto the transaction type details in spro and there you will find the association.
Customer Pricing Procedure - This is associated with thh Business Partner. Select the BP(in sold to party role) and select "Sales Area" tab and in the "Billing" tab you will find this information.
Note that the pricing procedure need not have both the Document Pricing Procedure and Customer Pricing Procedure defined.Any one can also be present. It depends on the business requirement.
In your case can you please check whether the Pricing Procedure is prsent at all.
Regards,
Abishek

Delta changes in R/3 sales document are not coming into CRM

Hi Middleware experts,
We are on CRM 5.0 SP 005 with ECC 5.0 SP 007 and using the scenario X for sales documents replication.
Now the order is created in CRM and successfully transfered to R/3. I can see 3 Bdocs in SMW01 with green lights. First Bdoc says 'R/3 adapter is called', second Bdoc says 'the order is successfully saved' and displays a warning 'The sales document is not yet complete: Edit data' and third Bdoc has no messages. Also I do not see any struck queues in CRM and in R/3
I am able to edit the sales document in both the systems as per the scenario X. Now I have completed and saved the document in R/3. Surprisingly these changes are not coming into CRM and no new entries in SMW01. Also R/3 SMQ1 and CRM SmQ2 doesn't show any entries. I am also not able to debug, since I do not see any Bdocs in SMW01.
Now, if I changes the document in CRM and these changes are coming into R/3.
Also all documents created in R/3 are successfully going into CRM including delta changes in R/3.
I do not have any clue on what is happening? Highly appreciated, if you can help me.
Thanks,
PK

Hi PK,
In R3AC1 only we put the filter. So if you do not have any other filter then make sure that you are changing the order which was created not before the date mentioned.
I would recommend you to just deregister the CRM system in R/3 Transaction SMQS and do some changes in the orders and check any queues are getting created corresponding to that order, If yes that means filter is not an issue. Then debug the queue and find the exact problem. Also make sure that the order you are changing in R/3 is of the same order type what you have mentioned in the filter.
Make sure to registor back the CRM other wise all the queues will get stuck in R/3 outbound.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.
Message was edited by: Vikash Krishna

Relationship Between ECC Customers (Contact Persons) and CRM BP

Hello,
I am new to middleware and need some help with the relationship between ECC customers/contact persons and CRM business partners.
We are transferring via bdoc this information from ECC to CRM.
Which bdoc types are used when transferring customers/contact persons? I believe it is BUPA_MAIN but am not too sure. How is the relationship between customer its contact person transferred? Is this done through BUPA_REL? I looked at the segment fields in SBDM but am not too sure how to understand the relationship...
Thanks for the help!
Regards,
Tiffanie

Thanks! With the initial load, how do I check what fields are being passed in the bdocs?
I tried to look for customer_main, customer_rel in SBDM and couldn't find it. Instead I used BUPA_MAIN and found some segments but couldn't find all the data that was being transferred (e.g. customer name, address, etc...) Where do I find all the fields contained in the bdoc?
I see them in SMW01 when I view the bdoc contents but can not find the actual structure (data fields) that are being brought in from ECC.
Thanks!
Tiffanie

HR-CRM integration-Downloaded employee is not appearing in CRM

Hi Friends,
I am trying to download HR employee master data from ECC to CRM. I have maintained all settings required for data flow.
When I try to download few employee records manually using PFAL transaction (RHALEINI) system shows successful transfer of IDOC with Gree light message.
In CRM, when I check BD87, it is showing " Application Document Posted' with IDOC status 53.
But i could not see the downloaded employee in BP transaction.
System giving message the it has downloaded successully, but it is not showing in CRM systm.
I request your expertise in the issue to help me.
Your valuable suggestions will be greately appreciated.
Best regards
Sravanthi.
Edited by: Sravanthi_Revella on May 3, 2009 7:13 PM

Hi,
I have maintained same values in both ECC and CRM system for SA13, title and marital status.
Now the problem is in PFAL transaction showing succesful transfer of IDOC, and in CRM BD87 transaction system is showing that "Application Document has posted" with IDOC status 53.
But when I do a search for downloaded employees, nothing is available in CRM system.
I did all required settings, but I could not make out the problem.
please help me to solve this problem. Your help will be greately appreciated.
Best regards
Sravanthi.

DMS Document stored in SAP DB: Not shown in SAP PLM Web UI

Dear Team,
Is it by design that DMS documents which are stored in SAP DB are not shown in WEB UI...
I get and error on the display document that " KPRO unchecked "
how ever in ECC i can see the document with originals and thumbnails and complete DIR..
Thanks for advice...!
Best regards,
Shashikumar BS

Hi,
Please check if a storage category is maintained in your system. You can use the Content Server (KPRO) storage type. Launch transaction DC10 and choose the
relevant document type which you use. Display its details and you will find a flag called ‘Use KPRO’. Flag it to use the KPRO storage type which is recommended by SAP. You can manage your storage categories and KPRO settings by transaction CSADMIN
Best regards
Tamas

Purchase Order History SES not shown when not accepted

We are working on 2 systems : one is ECC 6.0 and the other is 4.6.
When i create a SES via ML81N and the SES is not released yet : on the 4.6 version, the SES is shown in the purchase order history, while in the ECC 6.0 version, the SES is not shown in the purchase order history. In ECC 6.0, the SES is shown inthe purchase order history tab after the SES has been accepted.
Is this a setting in customizing or a difference in the 2 versions of SAP?

Hi,
no, it might be a coding error or an inconsistency issue.
Please check the note
442091 - Service entry sheet missing in purchase order hist
In order to repair already existing inconsistencies, you can use report
RMESSRK2 (from Note 141870 or as of Release 4.6C in development class
ML_TOOLS). However, the report must be modified in the two positions
specified in the attachment.
If you can not find the report RMESSRK2 in transaction SE38
in your system - or in transaction SE80 under the development class
ML_TOOLS, then please copy the program from the attached note
ML_TOOLS into your system and correct the coding according to
note 442091.
Regards,
Edit

VA01 BDC Session - Purchase requisition wiew not shown

Hello Forum,
I've a problem with a BDC session in ECC 6.0 about VA01. When I try to change the purchasing requisition data from the shcedule tab using the button identified from the BDC with the code "EIBB" (the last one) the subsequent screen is not shown from the system. If I try to create manually a new sales order I'm able to view the screen.
I tried to remake the recording in 4.6C and the screen is shown correctly.
I'm in a mock conversion and in UAT but I wasn't able to find the problem.
Can you suggest something << Moderator message - Everyone's problem is important >>?
Many Thanks.
Regards.
Edited by: Rob Burbank on Oct 19, 2010 3:20 PM

Thanks Anyway, but with an additional search I've found the solution Here.
Batch input VA01 problem

Org Structure not updating in CRM Correctly

Hi Experts,
We have an issue with their ALE transfer of the HR Org Structure (from the HR box) to the structure in the CRM box.
It is (apparently) randomly not updating certain details. Org units and their relationships which are changed in ECC are not getting replicated into CRM. The relations with the parent node are not flowing to CRM in most of the cases.
e.g. a position change won't come or new org assignment.
Every time we are pulling using PFAL for missing relations and new assignments but client is not happy with the persistent issue.
Can anyone give me any assistance on what else I should be looking at to troubleshoot random missing data in the ALE process?
Many thanks in advance.
Vijay

Hi Maggi,
We are using HRMD_ABA. .. is that what u r asking..?
Please let me know if you need more details.
Thank you..
Vijay

Status Profile : Status not changing in CRM

Hi Gurus
Created order with header status as as " In process" , item status is defaulted to " open" and order replicatd to ECC , billed aswell . But when I checked in CRM still status not changing to completed but retains with In process at header level & open at item level.
I would expect order status should be completed at header level & Item level.
Is there any thing wrong with status profile settings at header & Item level? , I have created status profiles with following settings.
I have copied standard status profile " CRMORDER" and assigned to trasaction type and made following settings:
Under Open :   following transactional contorl selected
To be distributed   : Selected options "Forbidden " & No active
Under In process:
In process : Selected options " Allowed " & Set
Undo Rejection : Selected options " No infulence " & Set
Under Completed:
Complete : Selected options " Allow " & Set
Created status profile for Item i.e. copied standard CRMORD_i and made following changes:
Under Open : No transaction control selected
Under In Process :
Edit : Seleted options " No influence" & Set
Undo Rejection : Selected options " No Influence & Set
Under Completed:
Completed : Selected options " Allowed & Set"
Rejected : Selected options " Allowed & Set"
Actually we are using material which is non deliverable but should be billed, while creating order , I can see staus at item level is open and remains open even after billed in ECC. And also we are mapping Business activity reasons to order reasons in ECC.
Is any thing i am selecting wrong options in status profile at header level & item level? Much appricieated for solution.
Thanks
shash

Hi Gurus
Created order with header status as as " In process" , item status is defaulted to " open" and order replicatd to ECC , billed aswell . But when I checked in CRM still status not changing to completed but retains with In process at header level & open at item level.
I would expect order status should be completed at header level & Item level.
Is there any thing wrong with status profile settings at header & Item level? , I have created status profiles with following settings.
I have copied standard status profile " CRMORDER" and assigned to trasaction type and made following settings:
Under Open :   following transactional contorl selected
To be distributed   : Selected options "Forbidden " & No active
Under In process:
In process : Selected options " Allowed " & Set
Undo Rejection : Selected options " No infulence " & Set
Under Completed:
Complete : Selected options " Allow " & Set
Created status profile for Item i.e. copied standard CRMORD_i and made following changes:
Under Open : No transaction control selected
Under In Process :
Edit : Seleted options " No influence" & Set
Undo Rejection : Selected options " No Influence & Set
Under Completed:
Completed : Selected options " Allowed & Set"
Rejected : Selected options " Allowed & Set"
Actually we are using material which is non deliverable but should be billed, while creating order , I can see staus at item level is open and remains open even after billed in ECC. And also we are mapping Business activity reasons to order reasons in ECC.
Not sure whether i am selecting wrong options in status profile at header level & item level?
Plz help me on this.
Thanks
shash

IPC/VC: Knowledgebase/KB of ECC is not shown in CRM

Similar Messages

Maybe you are looking for