IPhone 3G OS 3.1.2 not connecting to Exchange 2003 consistently

I have...
iPhone 3G OS 3.1.2
Outlook 2007
Microsoft Exchange 2003
My problem is that I have successfully set up my exchange account on my phone and all of my folders show up, however 9 times out of 10 when I go into my inbox it will sit and think and then tell me...
"Cannot Get Mail Server error. Contact your server administrator."
My IT guy had me convinced it was my phone that was the problem but I have 2 other Gmail accounts on the phone that work flawlessly and have taken it to apple store many a time to no avail.
My problem is not setting up the exchange account because it does work (very rarely) and my folders are always visable. I think my problem is a time out issue but that's just me guessing because it thinks and then fails (which wastes an enormous amount of battery). Has anyone encountered this problem? I am not an exchange expert but aparently neither is my IT guy... so if anyone has a solution that I could communicate to IT then my daily life would improve tenfold. Thank you in advance for helping!

Hi,
This article: http://support.apple.com/kb/TS1868 provides general tips that will most likely resolve the issue.
-Jason

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