Iphone 4 can't connect to itunes/app store

I'm in need of some help! I purchased an iphone 5s and i am giving my old iphone 4 to my son to use for games (wifi only). The iphone 4 has been reset and has the latest updated software installed. When i try to download games to it, it says can't connect to app store and the same for the itunes store. My iphone 5s can connect fine, as well as my ipad, both using wifi. I've tried to connect the iphone 4 to the pc and itunes says the same thing, i've also tried it on 2 other pc with the same result. It says can't verify the identity of the server buy.itunes.apple.com, then we could not complete your itunes store request an unknown error has occured -9808 when i try to sign in to itunes.
Any help would greatly be appreciated!

YEYEYEYEYEYSSSSS I made it work again! LOL
Just try to turn off your IPhone and Restart it again and see if it help.
Because that's what i did and it worked! =D
Don't know why it requires to do so but by giving a try wouldn't hurt. xDDD

Similar Messages

My new iPhone 4S can't connect to iTunes, App Store or iBooks via Wi-Fi. Works with 3G network. How to fix this?

My new iPhone 4S (week old) can't connect to iTunes, App Store or iBooks via Wi-Fi (and some other apps e.g. Hollister – but most of the other apps like Safari or ebay work fine). There is no problem with those apps loading via 3G network. When I turn off the wi-fi, it runs over 3G and i can access App store without any problem. When i turn off the 3G network and turn the Wi-Fi on, those apps like App Store won't work, other apps work fine. When i turn on both Wi-Fi and 3G, the App store (and so on) is also not working, other apps are.
I also found out that when the Wi-fi is on and I sign out my apple ID, the App store starts working! But when I log in again, it will imediatelly stop working. I've tried logging in with others apple IDs, still with the same result. There is no problem with my apple ID account, because it works on my iPad, even via Wi-Fi.
When i first set up my iPhone, there were no complications using App store ia Wi-fi with exactly the same account. I don't know if it has anything to do with it, but this problem started when i logged in with my UK account and then wanted to log back in with my Czech account.
I tried turning it off, hard reset and deleting my iPhone several time (even without back up). Nothing worked since then.
Does anyone have any idea how to fix this?
I would really appreciate ANY help. This porblem is driving me crazy!

I am also having the same issue. Please help!

HT1688 My husband's iphone can't connect to the App store after he updated to ios.7. He updated it yesterday and he has had problems since. He gets a message that the iphone can't connect to the app store and he has internet connection. Please help.

My husband's iphone can't connect to the app store after updated his phone to ios.7. and has internet connection.

Any update will cause problems for a few users. And those users will rush here and post "the sky is falling" stories about their experience. The 99.99% of people who have no problems after an update won't bother to post here; indeed, most of them don't even know ASC exists. FWIW, I had no problems with iOS 7 on my 4S. Your problem is most likely not related to iOS 6, but you should probably update anyway. For addressing the battery issue see this outstanding article: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore.Nothing will load unter the features or charts tab. Any Suggestions?

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?

You would get better response from the iTunes community forum.
Have a nice day!

I can not connect to the app store using my iphone 5

I can not connect to the app store using my iphone 5. When I first got it I was able to-but not since???
Please help

Come on guys. Help me out. When I click on the app store icon, it'll just go to a blank screen. The only time there is anything on the screen is under the updates tab. Then it just says no updates found. I can not browse apps or search for them. It just goes to blank screen

I can't connect to my app store it says some kind of error (-3212)

i can't connect to my app store it says some kind of error (-3212) please help what is happening ? my app store in iphone 5 doesn't work too. it keeps saying cannot connect to app store

I also will not open app store. iphone 5s. seems the problem is only in Azerbaijan. probably shut down access to the app store.
Qaqas mendede acmir. dostlarimdada eyni problemdi. nese Azerbaycanda olan setle baglidi.

Since I updated to the iOS 6.1.3 I can't access to iTunes/App Store or check my gmail and Youtube account

Since I updated to the iOS 6.1.3 I can't access to iTunes/App Store or check my gmail and Youtube account, when I try to download an app and asks me to put the password of my AppleID i put it correctly and then it tells me "Cannot connect to iTunes Store"

Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

Since upgrading to yosemite, I can't connect to the app store (or icloud).

I have a Macbook air, early 2014.
Since upgrading to Yosemite, can't connect to the App Store (Message: Your device or computer could not be verified. Contact support for assistance. ) or to iCloud ( You can’t sign in at this time. Try signing in again.).
I have another Macbook air (late 2013) running mavericks that is connecting without any problem. I can also login in two different iPads (iOS 8), one iPhone (iOS 8) and in icloud.com.
Have spent more than one hour with support on the phone. Tried safe boot, login with a different apple id, reseting pram, running disk utility... No success.
I could upgrade to Yosemite 10.10.1 by restarting without the need to insert the apple id, so I am with the latest version running. Still no success.
Any ideas ?
Many thanks,
Alysson

If you haven't already done so, please connect to a different network, such as a public hotspot, and test. Otherwise, see below.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

TS1702 Unable to connect to iTunes App Store.

I am unable to connect to iTunes App Store.I am sent to purchase free installs?

Hello there, Changeer.
The following Knowledge Base article offers up some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Can not connect to the app store

Hi all,
I hope one will be able to give me more help than the apple support team.
I've installed the update on my two computers.
On the IMac it is working fine in several account.
On my MacBook Pro, the app is stuck on"Can not connect to the app store".
I've tried the suggestions of the help menu, and from some discussions. I even reinstalled the ocmbo update.
Nothing happens.
If somebody has some clue?
Thanks in advance.
arno

HI and welcome...
Download and install the v10.6.6 combo update available here.
http://support.apple.com/kb/DL1349
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US 
Carolyn

Safari won't trust ANY website certificate, even after I tell it to, and i can't connect to the APP store even though I'm clearly connected to the internet. This all started immediately following a RAM upgrade. Please advise.

Safari won't trust ANY website certificate, even after I tell it to (click Always trust this site option), and i can't connect to the APP store even though I'm clearly connected to the internet. This all started immediately following a RAM upgrade. Please advise.

Take each of the following steps that you haven't already tried. If the problem isn't solved, ask for further instructions.
1. Are the current date (including the year) and time shown on your system clock? If not, correct them and test.
2. Disable any third-party firewall, "security" software, or network filter.
3. In some versions of OS X, Parental Controls has a bug that prevents loading of secure websites. Turn it off.
4. The process by which OS X checks the validity of root SSL certificates doesn't work behind the authenticating SOCKS proxies used on some enterprise networks. If applicable, contact your network administrator. The proxy server may need to have its settings changed.

HT4061 I can not connect to the app store

I can not connect to the app store help!

Try this website:
http://support.apple.com/kb/TS1368

I can't connect to the app store with my iPad

I can't connect to the App Store with my iPad. The App Store icon is displaying 3 updates available but when I click on the icon I can't connect.

HaiTan --
We're all other Apple customers here, helping each find solutions. So we can't fix it.
But try again tomorrow. All Apple servers are undergoing a huge number of hits. I think tomorrow or even the next day, all upgrade, update, and activation servers will be in better shape, as well as the App Store.
Any time millions of people want to do exactly the same thing online, there's always trouble, LOL.

TS1368 I've updated my iPad to OS7 and now can't connect to the App Store. It works on my phone and interject connection is fine. Any thoughts?

I've updated to OS7 on my iPad and now can't connect to the App Store. The internet is working and it works on my phone, though slow; is this an App Store problem or a problem with the software upgrade? Am I alone with this issue?

belive it or not this worked for me:
“Go to Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Try to update the apps again or press the button from Passbook. If you get an error message, go back to the Settings app and change Date and Time > Set Automatically back to On. Then go back and try again.”
please note that when you go to app store when you change time to future go through passbook / and close the app then and then wehn you set time back to auto go back to app store through passbook and it will work then close it and then normal app store icon will work form now on
good luck

TS1398 Despite all my software are up to date, How can I connect to iTune? store. I can access itune store on my Mac( Lion ) but cant do the same form my iPhone that is synced with my Mac. Please help as I cant update my useful apps.

Whenever I try to update my apps from my 4S iPhone it says " can not connect to iTune store.". I can do the same from my Mac PC with same password.

Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.

Iphone 4 can't connect to itunes/app store

Similar Messages

Maybe you are looking for