Iphone 4 can't purchase songs via itunes - every time I try to buy a song it says I have to verify my account -how do I do this?

Every time I try to purchase a song it says verification required - before you make purchases, you must tap continue to sign in, then verify your payment info - does anyone know how I do this?

For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
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  • Itunes crashes every time I try to buy a song

    Every time I try to buy a song Itunes crashes.
    It always happens on the terms and conditions screen
    This is the error I get
    Date/Time: 2008-08-02 13:24:25 -0500
    OS Version: 10.3.9 (Build 7W98)
    Report Version: 2
    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Version: 7.7.1 (7.7.1)
    PID: 1703
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 <<00000000>> 0x00000000 0 + 0
    1 com.apple.iTunes 0x0034b488 0x1000 + 0x34a488
    2 com.apple.iTunes 0x003ca2f0 0x1000 + 0x3c92f0
    3 com.apple.iTunes 0x003a17ec 0x1000 + 0x3a07ec
    4 com.apple.iTunes 0x0039dc4c 0x1000 + 0x39cc4c
    5 com.apple.HIToolbox 0x9286be50 DispatchEventToHandlers + 0x150
    6 com.apple.HIToolbox 0x9286c0c4 SendEventToEventTargetInternal + 0x174
    7 com.apple.HIToolbox 0x92870544 SendEventToEventTargetWithOptions + 0x28
    8 com.apple.HIToolbox 0x929bfe54 _ZNK10Accessible9SendEventEP14OpaqueEventRefb + 0x6c
    9 com.apple.HIToolbox 0x929bf378 ZN10Accessible21GetNamedAttributeDataEPK10__CFStringPKvPS4Ph + 0xa8
    10 com.apple.HIToolbox 0x929be960 Z32CarbonCopyAttributeValueCallbackPK8__CFDatamPK10_CFStringPPKvPv + 0x88
    11 com.apple.HIServices 0x92e0caf4 _AXXMIGCopyAttributeValue + 0xfc
    12 com.apple.HIServices 0x92e0ff90 _XCopyAttributeValue + 0x8c
    13 com.apple.HIServices 0x92dffc80 AccessibilityClientDefs_server + 0xa8
    14 com.apple.HIServices 0x92e1bedc axServerMessageHandler + 0x18
    15 com.apple.CoreFoundation 0x901dde4c __CFMachPortPerform + 0xe0
    16 com.apple.CoreFoundation 0x901da57c __CFRunLoopDoSource1 + 0xc8
    17 com.apple.CoreFoundation 0x901c2448 __CFRunLoopRun + 0x540
    18 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
    19 com.apple.HIToolbox 0x9286fe10 RunCurrentEventLoopInMode + 0xac
    20 com.apple.HIToolbox 0x92872eb0 GetNextEventMatchingMask + 0x1a0
    21 com.apple.HIToolbox 0x92886988 WNEInternal + 0xa0
    22 com.apple.HIToolbox 0x928976a0 WaitNextEvent + 0x4c
    23 com.apple.iTunes 0x00277cf8 0x1000 + 0x276cf8
    24 com.apple.iTunes 0x00278424 0x1000 + 0x277424
    25 com.apple.iTunes 0x00035bb0 0x1000 + 0x34bb0
    26 com.apple.iTunes 0x00277800 0x1000 + 0x276800
    27 com.apple.iTunes 0x00002a2c 0x1000 + 0x1a2c
    28 com.apple.iTunes 0x00002730 0x1000 + 0x1730
    Thread 1:
    0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
    1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
    2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
    3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
    4 com.apple.audio.CoreAudio 0x9910b4b8 _ZN10HALRunLoop9OwnThreadEPv + 0x104
    5 com.apple.audio.CoreAudio 0x9910b2ec ZN9CAPThread5EntryEPS + 0x30
    6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
    Thread 2:
    0 libSystem.B.dylib 0x900171f8 semaphorewait_signaltrap + 0x8
    1 libSystem.B.dylib 0x9000e9dc pthread_condwait + 0x270
    2 com.apple.iTunes 0x0025db38 0x1000 + 0x25cb38
    3 com.apple.iTunes 0x0034f3d4 0x1000 + 0x34e3d4
    4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
    Thread 3:
    0 libSystem.B.dylib 0x9000b42c select + 0xc
    1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
    2 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
    Thread 4:
    0 libSystem.B.dylib 0x90043bcc accept + 0xc
    1 com.apple.iTunes 0x0028cf30 0x1000 + 0x28bf30
    2 com.apple.iTunes 0x002e9e20 0x1000 + 0x2e8e20
    3 com.apple.iTunes 0x002e9eb0 0x1000 + 0x2e8eb0
    4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
    Thread 5:
    0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
    1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
    2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
    3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
    4 com.apple.CoreFoundation 0x9022ffac CFRunLoopRun + 0x34
    5 com.apple.iTunes 0x00243e68 0x1000 + 0x242e68
    6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
    PPC Thread State:
    srr0: 0x00000000 srr1: 0x4000f030 vrsave: 0x00000000
    cr: 0x24022248 xer: 0x20000000 lr: 0x0034af24 ctr: 0x00000000
    r0: 0x0034af24 r1: 0xbfffc9f0 r2: 0x8fe507cc r3: 0x05ce8470
    r4: 0xbfffca2c r5: 0x05ce8470 r6: 0x00000000 r7: 0x00000000
    r8: 0xbfffca28 r9: 0x00000000 r10: 0x00000000 r11: 0x8fe45a18
    r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
    r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000002 r21: 0x00000000 r22: 0x05c8af10 r23: 0x091d8660
    r24: 0xbfffcdf0 r25: 0xffffd96e r26: 0xbfffcb08 r27: 0x091f11d0
    r28: 0xbfffcc68 r29: 0x00f3b38c r30: 0x07491040 r31: 0x05ce8470
    Binary Images Description:
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    0x1a05000 - 0x1a9bfff com.apple.iTunes.iPodUpdater 7.7 /Applications/iTunes.app/Contents/MacOS/../Frameworks/iPodUpdater.framework/Ver sions/A/iPodUpdater
    0x1c1c000 - 0x1c1dfff com.apple.aoa.halplugin 2.5.0 /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
    0x1e6b000 - 0x1ed4fff com.apple.AppleIntermediateCodec 1.0.1 (124) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
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    0x86d99000 - 0x86e3afff com.apple.QuickTimeImporters.component 7.5 (861) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
    0x880f0000 - 0x88226fff com.apple.vImage 1.2.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x89ca6000 - 0x89ce5fff com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTim eFireWireDV
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    0x8c2bc000 - 0x8c2c8fff com.apple.agl 2.5 (AGL-2.5) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x8c2e0000 - 0x8c2e5fff com.apple.iPod 1.1 /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x8f4f0000 - 0x8f4f5fff com.apple.CoreMediaAuthoringPrivate 1.4 /System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/ A/CoreMediaAuthoringPrivate
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    I have sent this report to Apple like 50 times and no one has contacted me.
    What can I do? at this point Itunes is worthless.

    For assistance with a disabled account, see this support article:
    http://support.apple.com/kb/TS2446
    If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Every time I try to buy a song, a message pops up stating "Your Apple ID has been disabled. I have changed and reset everything. How can I fix it?

    Every time I try to buy a song, a message pops up stating "Your Apple ID has been disabled." That's it. Nothing else. I have changed and reset my email, password, security questions, and billing info. The message still pops up. I am just trying to buy some music. Any ideas?

    Contact iTunes by:
    Contact iTunes

  • Every time i try to buy a song it asks me to verify my address and wont accept my billing information even when its correct. What do i do?

    Every time i try to buy a song it asks me to verify my address and wont accept my billing information even when its correct. What do i do?

    You can try this...
    go to http://zip4.usps.com/zip4/welcome.jsp, enter your billing address, it will then show you how the USPS recognizes your address. Enter that address EXACTLY how it is shown on the USPS site into your itunes billing address info.

  • Every time I try to buy a song I am asked for my password over and over again! What do I do?help!

    Every time I try to buy a song I get asked for my password over and over again. I'm new to itunes please help!

    For assistance with a disabled account, see this support article:
    http://support.apple.com/kb/TS2446
    If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

    Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

    Do as the error message states and contact Apple Support. If there is a problem
    with your iTunes account, that problem must be resolved before you can download
    anything.
    Start here:
    http://www.apple.com/support/itunes/contact/
    or
    https://getsupport.apple.com/Issues.action

  • Every time i try to download a app it says i have billing problems

    Every time i go to my app store and put my password in to download a app it says you have billing problems what do i do

    I am having the same exact problem right now. Every single time that I try to update an app or try to download an app from iCloud or the AppStore, I get a message saying that it needs my billing information before I download the app, even though it is free.

  • TS3297 Each and every time I try to buy a song I get "duplicate file" and it won't let me continue.  What does this mean?  I am not signed in to iTunes anywhere else.

    Does anyone have suggestions?

    Wow that was really quick, thank you so much.  Im not sure at all which version it was because i said it was around 4 years ago he bought it.  I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names.  isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
    So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
    either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
    sarucia

  • HT4743 I tried to buy 1 episode of a show... asked for my pin etc... then nothing... it didnt download and now have been charged $1 from my bank?? Every time I try to buy and watch from Apple tv have problems.??

    Am having  trouble with my Apple TV,, tried to buy 1 eposide of a show last night.. went thru asked my pin number etc.. pressed ok... then nothing...
    this morning I find I have been charged $1 from I tunes?
    Any one else have this problem.
    Havent really been able to use it since I bought it at xmas time..

    It sounds as though you didn't actually order the movie and just set up your payment info. The $1 is just a holding sum, you won't actually get charged that.

  • I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

    I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

    I have the same problem. I already made a new installation of itunes and it doesnt change.....Please heeeeeelp
    Next Problem: I can't backup my iPhone on my Macbook Pro anymore: Error. The Backup is damaged or not compatible with your iPhone.
    Any Suggestions to both problems?

  • TS3694 Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out.

    Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!

    Error -3259 is a network timeout error, usually. This article might help:
    http://support.apple.com/kb/TS2799

  • ITunes freezes Windows 7 every time I try to play a song!

    My iTunes worked fine yesterday. I left my house for 5 minutes and now the Volume Mixer will not open and every time I try to play a song in iTunes it locks up. I get an error message when my Playback Devices window opens (which is blank...there are NO playback devices) saying "Windows Shell Common Dll is not responding." Every hour there is a new problem with Mac and Microsoft interfacing. I can't stand it and just want my media player back. I have no music now! My phone won't sync. Nothing.

    I'd give it a go doing a repair install of Windows 7 from the installation disc.

  • I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

    I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

    Hi Dance4Life85!
    I have a couple of troubleshooting suggestions for you regarding this issue. First, I would suggest that you reinstall iTunes, according to the instructions in this article:
    OS X Mountain Lion: Reinstall apps that came with your Mac
    http://support.apple.com/kb/PH11201
    To reinstall iTunes, download it from the Apple Downloads website.
    Apple Downloads website
    Note that all you will need to do is download iTunes and install it again, it will install over the version that is on your computer right now without issue. If your issue persists, you may want to see this article about troubleshooting third-party plugins for iTunes:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/TS3430
    Lastly, if neither of these resolve the issue, then you may need to recreate your iTunes library. More information on this can be found here:
    iTunes: How to re-create your iTunes library and playlists
    http://support.apple.com/kb/HT1451
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • HT5312 Every time i try to buy something from the Itunes i cant because i most answer the security question but I don't remember my security question answer help plzzz, note: I can't call the apple support because I live in Saudi Arabi

    Every time i try to buy something from the AppStore  on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia

    If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security

  • For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?

    For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?

    iTunes Support -
    http://www.apple.com/support/itunes/

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