IPhone 4 not being able to download anything and declining debit card.
Hello community! I am having a problem with my iPhone 4.
I am unable to download update apps, ANY apps. Every time I am updating or trying to download an app. it always
notifies me that "There is a billing problem with the previous purchase.". Now, if there really was a normal problem,
the normal explanation would be: "you do not have enough funds on your debit card" OR "the debit card informa-
tion is incorrect". WRONG! I DO have funds on my debit card and I DO have it written down correctly. What is
the problem? That's why I am here, to find out.
Thank you for taking your time in reading this and I hope that the community will be nice enough to do a little
reasarch into this.
I hardly believe that anyone can solve a problem without the required knowledge,
and knowledge is achieved through RESEARCH, unless those people have alrea-
dy encountered this problem or something similar.
1. I never tried downloading or purchasing an app via iTunes.
2. Yes, I did confirm.
3. Since I managed to purchase other products with the same debit card and, obviously, the same billing information, I considered that there are no issues.
4, I decided to try here 1st, but I will contact iTunes Customer Support later during this time.
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ChiddaHello ChiddaShango,
Thank you for the details of the issue you are experiencing with the App Store. I recommend reviewing the steps in the article below for the issue you described (the article refers to the iTunes Store, but the steps are applicable for the App Store as well):
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Have not being able to download due to billing problem,this just unfair
Have not being able to download due to billing problem,this just unfair
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
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Every time Firefox opened
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I hardly believe that anyone can solve a problem without the required knowledge,
and knowledge is achieved through RESEARCH, unless those people have alrea-
dy encountered this problem or something similar.
1. I never tried downloading or purchasing an app via iTunes.
2. Yes, I did confirm.
3. Since I managed to purchase other products with the same debit card and, obviously, the same billing information, I considered that there are no issues.
4, I decided to try here 1st, but I will contact iTunes Customer Support later during this time. -
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Carolyn:
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I am a personal fan of Avast and AVG
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