IPhone 4 soundis very low when headphones are used

my iPhone volume is extremely low when i plug headphones in when listening to Netflix, Pandora, etc. When i unplug the headphones, the volume is normal when coming from the speakers in the phone- this only happens when we use headphones. We took the phone to the Apple store yesterday and they completely replaced the phone with a new one- and the new one is doing the same thing- you can barely hear anything when headphones are used.. all our sounds are turned all the way up- if there a way to configure the sound settings in iTunes for your iPhone???

This sounds silly but did you remove the plastic tabs covering each ear plug?
If so then read here : http://support.apple.com/kb/TS2802
Good Luck

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