Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature.

Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature. What is the issue?

It won't recognise it at all, but luckily I backed up very recently.
I've booked an appointment with an Apple store who promise a working iPhone within 10 minutes of your appointment, whether fixed or a brand new iPhone.
Thank you both for your suggestions. I'll leave the question unanswered incase people have any other suggestions or similar issues.
Cheers.

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My wife's iphone will not turn on. I have tried the normal resetting procedures but nothing. Any ideas would be much appreciated..

My wife's iphone will not turn on. I have tried the normal resetting procedures but nothing. Any ideas would be much appreciated..

iPhone User Guide
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
Try this First... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Turn the Phone On...
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

Hey kristiac,
Thanks for the question. If I understand correctly, you have no service on the iPhone. I would recommend that you read this article, it may be able to help the issue.
If you can't connect to a cellular network or cellular data - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

After upgrading to ios6 my iphone will not open .xls files in emails with the default viewer. Is there a fix for this? The same emailed .xls files still open on my ipad using ios5 while viewing email like they did on my iphone prior to upgrading.

After upgrading to ios6 my iphone will not open .xls files in emails with the default viewer. Is there a fix for this? The same emailed .xls files still open on my ipad using ios5 while viewing email like they did on my iphone prior to upgrading. I have no special software like numbers or anything else installed on either device. Just using the default viewer provided by apple for viewing email.

The attachment is an .xls excel 97-2003 spreadsheet. I viewed the file in the email and did not edit it with any software. I can forward the file to anyone that is may want to check it out to see if they can help me. I was wondering if there was some way of forcing another ios6 install on my phone and maybe that would solve it.
Is there anyone out there that is viewing .xls files in email using ios6 w/o any other software installed like numbers or any other add ons? I am not upgrading my ipad from ios5 to ios6 so I can still continue to view the emails on my ipad. Is there an email viewer .xls plug-in that will be availablle in the next ios6 update?

HT201401 My iphone will NOT unlock with my CORRECT passcode.

My iphone will NOT unlock with my CORRECT passcode. I can't even backup and restore on itunes because it's locked. What can I do? Does anyone have experience with this and know how to fix it?

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

My iphone will not switch on despite connecting it to the charger

my iphone will not switch on despite connecting it to the charger. It switched itself off while i was uploading a video to facebook and has been completly unresponsive ever since. Any help or advice greatly appreciated, thanks

try a hard reset
press power button and homer button together for 10 secs or till apple logo appears, release keys as soon as u see the apple logo
good luck

TS3694 MY IPhone will not let me back up or download the IOS 7 update because it says i do not have enough storage space. But I deleted all of my apps and pictures just to update it and it still wont let me do it. What should I do?

MY IPhone will not let me back up my phone or download the IOS 7 update because it says i do not have enough storage space. But I deleted all of my apps and pictures just to update it and it still wont let me do it. What should I do?

Contact iTunes to re-enable your account at expresslane.apple.com
You can reach them by chat or email.

HT201328 My iPhone will not unlock after the restore on iTunes.

I request to unlock my iPhone from AT&T they send my e-mail that to plug my iPhone in to iTunes and I did the process after the restore my will not unlock.

Check the status of unlock on-line.
https://www.att.com/deviceunlockstatus/client/en_US/?
Bring to their notice.

HT1430 my iPhone will not send emails. I have checked the settings and reset the phone, it still does not work. Any suggestions? Thanks

If anyone can help I would appreciate it. Mail on my iphone will not send any messages. I have followed the Apple instructions and still it won't work, even after resetting my iphone. My email provider is BT.

To Avoid Relaying:
If you are sending an email from, say, [email protected], but the return address is [email protected], that is relaying (you are using y.com's servers to send an email where the email "originates" from b.com). Many servers don't allow relaying to prevent spamming.
To make this work go into the email account settings, tap the account "button" that has your email address, go to the Advanced section in "Mail" if there is one, then go to "Outgoing Mail Server", tap it, and then tap "Primary Server", and in the Outgoing Mail Server enter your user name and password. It may say optional, but you need this.
Not all services provide this and the sequence of buttons I describe above may not be exactly the same for each address (look around if different). If you can't set the user name and password, then that email service does not provide a way to get around relaying.

My iphone will not turn on we plugged it into the charger in the wall,the charger in the computer,pc...what do i do?

What do i do my iphone will NOT turn on it is like stuck its fine it hasnt been dropped kicked or thrown or hurt in any way its just i plug it into the wall in the charger it will not turn on its a black screen and also i hold the ON Button and its still not working I tryed plugging it into the Computer and still Nothing...What do i do?!?

What do i do my iphone will NOT turn on it is like stuck its fine it hasnt been dropped kicked or thrown or hurt in any way its just i plug it into the wall in the charger it will not turn on its a black screen and also i hold the ON Button and its still not working I tryed plugging it into the Computer and still Nothing...What do i do?!?

My iPhone will not turn on after a yet another blue screen of death. Please help!

As mentioned above, my phone will not turn on after a yet another blue screen of death. All of a sudden it turned off, and it wouldn't turn on for quite some time, even after I plugged it in the charger. It wasn't long after the screen turned on, but it only displayed a bright black. I decided to turn it on and off a few times. Nothing worked.
I have also tried to call the phone from another one. It was as if the phone was simply off.

Hello ZarinaUrum,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone.
iOS: Not responding or does not turn on
http://support.apple.com/en-us/TS3281
Cheers,
Allen

I am now in France, and my iphone will not audibly ring. I can set the volume. I can select a ring tone, and the test works fine. I can turn on/off the vibrate, but incoming calls only vibrate.

My iPhone does not ring on any signals. The incoming calls only vibrate.

What have you done to troubleshoot thus far? Restart, reset, restore?

Iphone will not stay connected "invalid response received from the device."

I have an older iPhone (8gb) and for some reason whenever I plug it into the usb port on my computer it will not stay connected whatsoever. Itunes freaks out, it'll come up for a little bit and then just as soon as it appeared, 'Josh's iPhone' disappears. When I say "won't stay connected" I mean you'll hear the "new usb device" sound over and over again continuously and the iPhone goes crazy too. Like it's connected, disconnecting, connecting, disconnecting, etc.. The error I get during all this madness is "itunes could not connect iPhone because it received an invalid response from the device."
I've used this ( http://support.apple.com/kb/ts1286 ) link to no avail (yet.) I am about to restart my computer right now. If it works after that I'll just simply delete this post. But anyway it's in a usb 2.0, it's plugged directly into the computer, etc etc
Also I'm not sure if this has anything to do with it but I put ringtones on the phone as well, I tried adding about 5 or 6 of them through itunes and it only uploaded two of them, except one of those two appears FOUR TIMES.
Thanks in advance for anyone who can help!

Okay, after the updates I am still having the same problem. I'll try explaining it as detailed as possible, hoping somebody has an answer because this is pretty weird to me.
-I have 5 files, Ringtone1.m4r, Ringtone2.m4r, Ringtone3.m4r, Ringtone4.m4r and Ringtone5.m4r.
-I add them to the "ringtones" section under "Devices"
-ON ITUNES they show up perfectly fine. In order, and if I play them through itunes, all the ringtones are correct, just how they should be.
-I eject iPhone, go to settings > sounds > ringtone, and under custom, what I see is:
Ringtone1
Ringtone1
Ringtone1
Ringtone1
Ringtone1
Why on Earth could this be?

Ever since updating to the new ios 7.0.4 my Iphone 4s will not synchronize photos from itunes. Only feasibility to fix seems a complete reinstallation. any other ideas?

As mentioned in the caption i am encountering these problems. only solution so far was a complete restart after having reset the iphone. but this can't truly be the solution for apple, or can it?
Help!

Hey there, Liam1123!
I have two articles here that will help you troubleshoot this issue with your iPhone:
iPhone: Troubleshooting No Service
http://support.apple.com/kb/ts4429
If the issue is still present after following the troubleshooting steps in that article, you may need to restore your iPhone. Since you’ve already tried to update the iPhone and received an error message, I would suggest restoring the phone by following the instructions in this article:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

IPhone will not restore and is stuck on low battery screen?

I let my iPhone 3g's battery run flat a few days ago by accident, since then I have not been able to get the phone to recognize it is being charged. I plugged it into my mac and put it in DFU mode (i think), but my iTunes popped up with 'Unknown error, this iPhone can not be restored'. Now when ever I try to get it into DFU or restart it nothing happens except the red flashing no battery sign shows?
Can someone please help?

Try this:
http://support.apple.com/kb/ht1808

Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature.

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