Iphone 4s  An unknown error occurred (9)

Last week all of a sudden  my iphone 4s restarted, but it only got to the apple logo screen, then restarted again.  It was doing that repeatedly every 10 seconds or so for the last few hours.  The only thing I could do was turn it off completely but only if it wasn't plugged in.  If I plugged it into a power source it kept restarting and I couldn't even turn it off.  But turning it off didn't do anything anyway because when I turned it on again it just continued doing the same restart cycle.  I tried a reset, which had no effect at all.  I tried to do a complete restore using itunes, several times.  It starts to restore but then I get a message "The iphone (iphone) could not be restored.  An unknown error occurred (9)."  I made sure itunes is up to date, restarted my computer, and tried again a few times with the same failed result.  And now the phone doesn't continually loop through the apple logo.  Instead, after the apple logo, it shows the connect-to-itunes screen (in order to do a restore, but like I said, that doesn't work) and stays on that screen for a minute until it turns off.  (But again, if I leave it plugged in, it doesn't stay off.  It keeps turning back on and it stays at the connect-to-itunes screen until I turn it off.)
So I don't know what options I have left.  As far as I can tell, I have a brick that lights up with an apple logo or itunes logo.
One other small thing to note (probably insignificant)-- When the phone kept going through the apple logo loop, right before the screen went black and it restarted, the apple logo would grow dim and there was sometimes a horizontal line across the screen, then it went to black.
If anybody has any ideas, please help!  It would be much appreciated.  Apple products are supposed to have a long life span!  And I've never jailbroken it or done anything out of the ordinary.
iPhone 4S, iOS 8.1.2

Error 9 is about computer security software blocking the contact to Apple servers. iTunes has to reach Apple servers during the restore process.
Resolve issues between iTunes and security software - Apple Support
Make sure it can and then connect in recovery mode to restore:
If you can't update or restore your iOS device

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