Iphone 4s Choose a Network is greyed out, how can it be resolved

I have been experiencing this issue for 3 days now. I am worried that my data will be way too much for my budget. I went to Apple Retail store today at Fairview Mall but have missed the time of my appointment and was told that the next booking they have is not until Monday, February 4, 2013. Wow! That means using more data and incurring more charges on my phone bill. How on earth can Apple be dependent on their Genius bar to set appointments when you see staff in that store just standing and doing nothing? Even the Manager is not helpful and rude...my mistake because I was so frustrated I forgot the name. I could have escalated that person...he houldn't be in the front line..when he doesn't know how to deal with a frustrated customer who cannot use the proper service of their product...
So can this be resolve? How can I submit a ticket to rsolve this issue?

Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

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