IPhone 5 iOS 6.1.4 and Windows 7 x64 USB Driver Issues

Been pulling my hair out with this one for the last week or so and haven't had any luck finding anything on the forums or the web regarding a solution short of a full reinstall of Windows 7 which I am not prepared to do at this time; so hoping someone here can shine some light on this for me
I have a iPhone 5 that is updated to iOS 6.1.4 and a recently built Windows 7 64-bit machine. All of my other USB devices function fine (keyboard, mouse, Xbox 360 wireless receiver for Windows, and a Seagate 2TB external USB drive). I've downloaded the most recent version of iTunes, installed successfully and then attempt to plug in my phone to sync. I get the standard Windows *ding* that I've attached a device and 1 of 2 things happens (I haven't been able to determine what causes one reaction to happen versus the other): Windows will successfully install the 'Apple USB Mobile Device Driver' successfully and it will appear under my USB devices in Device Manager. However - iTunes will not recognize the phone and I cannot see it in Windows either. In the 'Devices and Printers' snap-in my iPhone will appear under 'Unspecified Devices' as the 'Apple USB Mobile Device'. The iTunes diagnostics fail to find a connected device so the tests fail. As soon as I unplug the device, the strangest thing happens: Windows will start trying to install a device driver and after a few seconds it will fail stating that the "MTP Device Driver" installation failed because the device was unplugged. iTunes also thrown an error "iTunes cannot connect to this iPhone" throwing error code 0XE8000065 (I've also seen error code 0XE8000085 as well)
After some finagling, I've managed to get Windows to recognize the device under 'Portable Devices' in Device Manager as an "MTP USB Device" using the generic driver. At this point, I've tried updating the driver and manually specifying the Apple USB driver located in the C:\Program Files(x86)\Common Files\Apple\Mobile Device Drivers which updates successfully but then changes the device to "Apple USB Mobile Device" and moves it under the USB Devices in Device Manager; and Windows nor iTunes can see it even still.
I've tried removing iTunes several times and ensuring that all remnants of the installation are gone (registry and folders on the installation drive) and have disconnected all my USB devices short of the keyboard and mouse and still I get the same results. At this point, I'm afraid that a re-install of Windows is going to be the solution; but it's a drastic one (I have a SSD drive where Windows is installed along with all of my games for faster load times/better performance and do not want to have to redownload\reinstall all of them) and I'm not prepared to undertake it at this time, which is why I'm posting here
I've used a utility called USBDeview that sees my phone is connected - so I know from a functional standpoint that my USB ports are good and working. I also know the cable is good too - my daughter's PC (Windows 7 32-bit with NO iTunes) immediately sees the device when I plug it in, installs the drivers, recognizes it as an iPhone and I can then see/browse it in Windows Explorer like I would normally expect. My work PC (Windows 7 64bit, NO iTunes) sees the device just fine as well. I would immensely appreciate anyone that has seen this issue or has any additional solutions I can try.
It's also worth mentioning that I've never used Kapersky antivirus so the UPPERFILTERS value in the registry that I've seen as a solution on some forums is not present on my machine. I'm using Microsoft Security Essentials as my antivirus (no flaming please lol - it meets my needs and is extremely lightweight, which is why I'm using it on a gaming rig) and it's not indicating any issues. I've also tried running iTunes as an administrator (even though my account is a local admin on the machine) and that does not have any effect either.
If there is anything I left out, please let me know; and I thank you in advance!

AphexTwin wrote:
- no Apple input?
Of course not.  Didn't you bother to read the TOU of this forum?  This is a USER TO USER technical support forum.  Apple doesn't post here.

Similar Messages

  • I am still using my Apple G4 1.25 Ghz MDD running Leopard 10.5.8 with iTunes 10.6.3 installed. Can I use an Phone 4s with iOS 5 with this set up? I have read the iPhone iOS 5 user guide and it appears that I can but is anybody actually doing it ?

    Hello to all my readers.I am still using my Apple G4 1.25 Ghz MDD running Leopard 10.5.8 with iTunes 10.6.3 installed. Can I use an Phone 4s with iOS 5 with this set up? I have read the iPhone iOS 5 user guide and it appears that I can but is anybody actually doing it ? My current phone is a £10 Nokia and I've neither wish nor cash to spend more than a grand upgrading to an intel based machine (at the moment) ! Regards to you all.

    If you can find an iPhone running iOS5 and those are the specs for iOS5, there is no reason it should not work.
    If you want a more current version of iOS or a more current device, a Windows computer is always an option at significantly less cost. 
    Granted, there is no requirement to have a computer to use an iPhone.

  • How do I sync my Calendar across my MacBook Pro OS X 10.9.5, iPhone iOS 8.1.3 and iPad iOS 8.1.3 ?  I Sync my devices regularly, but recently the Calendar updates are not appearing across my devices ?

    How do I sync my Calendar across my MacBook Pro OS X 10.9.5, iPhone iOS 8.1.3 and iPad iOS 8.1.3.
    I sync my devices regularly, but recently the Calendar is not updating across my devices.

    heelp

  • HT201210 please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins but then it shows unknown error 101

    please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins restoring but then it shows unknown error 1015

    Stop being impatient.
    From the article that the question was posted from:
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed.   Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    You cannot downgrade.
    If you have a 3GS, you can only install iOS 6.1.3 which is the current version of iOS for the device.

  • My software is updated to 3.0.2 but I still have the same problem. My content keep on disappearing. Any suggestions? Apple TV, iOS 5.0.1 and windows 7

    My software is updated to 3.0.2 but I still have the same problem. My content keep on disappearing. Any suggestions?
    Apple TV 1st gen., iOS 5.0.1 and windows 7.

    Thank you for your reply. I tried but it didn't work. I also tried rebooting the atv. Any other suggestions?

  • I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues.  Neither Pages or Numbers will open.  I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

    I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues. 
    1- Neither Pages or Numbers will open.  I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear.  I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.
    2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone.  There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.
    I went into Settings and all of the icloud information is correct and it "Documents & Data" is on.  When I look at the storage, I see the Pages documents but not the Numbers ones.  The next thing I did was turn my ipad off and back on, but this didn't fix anything.  Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.
    3- I cannot delete any apps.  I can get all of the icons to shake and the small x IS available, but everything freezes when I click it.  I can't do anything at that point except reset the ipad or wait until it eventually restarts itself.  I've tried this with Pages as well as multiple other apps, all with the same result.  I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.
    3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen.  If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway).  If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.
    So now I'm stuck.  My guess is that I will need to restore it, but wanted to check before I take that step.  Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever.  I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.
    Any suggestions for any or all of these problems?

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
    I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever.  Is that right?
    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

  • Iphone display stuck with the itunes icon and picture of usb drive

    My iphone display is stuck with the itunes icon and picture of usb drive. I've tried resetting the phone but it comes back each time. When connected to PC nothing happens. When I open itunes the phone is not recognized.

    see if this link helps http://support.apple.com/kb/HT1808

  • HT4407 When installing Windows 7 using Bootcamp, I get message: "Need 64-bit Windows Installation USB drive or DVD."  I thought my install disk was for 32 or 64 bit.  What does this mean?

    When Installing Windows 7 using Bootcamp, I get message:  "Need 64 bit Windows installation USB drive or DVD."  What does this mean?

    It means you need the 64 bit Version of Windows on a USB stick or DVD.

  • FCP X does not recognize projects and events on USB drive after a time machine restore of the MBP macintosh disk

    FCP X does not recognize projects and events on USB drive after a time machine restore of the MBP macintosh disk.
    I upgraded from an i5 to an i7 15" MBP and restored my files using my time machine backup. All seemed to go ok, except I had to use the migration assistant because on the initial boot the MAC didn't recognize the backup database on the USB device. MAybe this is a hint.
    Since when I start FCPX it too cannot finnd the project or event directories.
    Before my upgrade, I had a choice of files either on the Macintosh disk or the 2TB USB disk.
    Now only files on the Macintosh are accessible to FCPX. The USB drive is visible under events and project but it finds no projects or events.
    Please help if you can.
    Thanks
    Barry

    Thanks... alas no one has responded.
    I think I have the structure that you are recommending.
    I have a root level directory (Final Cut Events) with the files in them.
    The puzzling thing is that it used to work before the migration!.
    Anyway I'm going to move the contents to the root and see what happens.
    On a slightly different note...
    I also posted a question about CPU utilization. Can I ask a question or two?
    While rendering a short clip, I noticed burst of disk activity when the render started (likely loading the media files into ram since I have about 4Gigs available, then almost no activity while the render is happening, then more disk activity when its done.
    However the cpu activity is not as high as I would have expected since rendering requires a lot of cpu.
    What is your experience? I know some render is done by the GPU, but in my older i5 the CPU was about 100%, now in my i7 its about 50%.
    Please look at the attached utilization for CPU and disk activity.
    Thanks for any thoughts... Barry

  • TS1538 iPhone 5 and Windows 7 device driver not being recognized

    I've de-installed in the correct order and re-installed all Apple software for Windows 7 x64 box.
    I've manually added paths to the device driver.
    I've re-scanned device manager.
    I've gone through 4 different kbb articles.
    Used 4 different USB ports on the Front Panel of this box.
    I've restarted, stopped, started the Apple Mobile Device Service.
    I've rebooted 15x, my Alienware R3 laptop works just fine.
    I can see the iPhone 5 in iTunes, and this problem has been occurring with my iPhone 4.
    Devices and Printers lists the iPhone and Apple Mobile Device USB driver without any conflicts on the exterior.
    If you go into properties boom Unvailable. I've turned off every shield in Avast. I only have 1 A/V.
    What else can I do?
    The rig is a custom built i7 3770s, MSI motherboard, 16gb DDR 3 RAM, USB 3 support etc. I've tried everything... why won't my iPhone get recognized? I seriously do not want to wipe the box for a device driver. Does RDP software create conflicts with USB devices? I have a couple installed.

    Hi Allan,
    I am using 11.0.4.4 version of iTunes.
    Nilay

  • TSP and Windows X64

    I have a CCM in version 4.0 and TSP version was 4.0(0.2203).
    I try to install the CISCO TSP in Windows X64 but it is doesn't works.
    In the Advanced tab, I can't see any "Cisco IOS Telephony Service provider". All works perfectly in other windows version.
    Witch TSP version was compatibly with Windows X64??
    Thanks for your help
    Regards
    Sebastien

    As of now TSP is not compatible with Win xp 64 bit because TSP drivers are not yet available.Drivers for all the other versions are available.

  • Why won't my iPhone 5 connect to iTunes and Windows?

    I've been trying to connect my iPhone 5 to iTunes for the passed few weeks now. The Apple Mobile Device Driver won't install properly whenever I connect to my computer and my iPhone is neither recognized in Windows nor iTunes. I've gone through virtually every support article that I've been able to find and nothing has seemed to work for me. Every time I connect I get a notification that says "USB not recognized" and right after "Device driver unsuccessfully installed". I've reinstalled iTunes countless times and still nothing. I can't seem to put my finger on the problem. Any help would be much appreciated. Thank you.

    hmm... try to uninstall current version and install fresh one from Apple website  http://www.apple.com/itunes/download/

  • IPhone iOS 4.3.4 and 4.3.5 matter

    My itune cannot sync / backup data from my iphone since the iOS of the iphone upgraded from 4.3.3 to 4.3.4 and 4.3.5.
    Anyone can help??? please.
    (i am using PC and itune 10, iphone iOS 4.3.5 now)

    Thanks for your acknowledgement.
    What I usually do is plug the iPhone via USB to my PC, iTune will atomatically pop up and take 5steps for "backup" my iPhone before I can manage the apps / photos / musics etc. The "backup" process is to be done within a few mintues.
    However, after upgrading the iOS of my iPhone to 4.3.4,
    1. A verification on my iPhone carried out. It takes over 30mins to finish the process
    2. The "backup" process could not be initiated
    3. Due to 2., I cannot modify the apps for my iPhone via iTune
    4. Updates to 4.3.5 was not allowed since "backup" could not be carried out.
    So, as suggested by my friend, I restore my iPhone to default and install iOS 4.3.5. And sync the "backup" record of 24/7 onto the iPhone.
    I thought that the "Backup" matter can be solved after this action and the upgrade to 4.3.5, however, such "backup" process is still not permitted. The "status bar" keeps running without having any progress.
    What should I do for fixing this problem?
    I have already lost a few valuable photos taken by my iPhone since 25/7 till now....

  • HT1414 hello all my app and films wont sync ive got the latest ios on both ipad and windows every time i authorise my pc it says its done then just reverts back to authorise this pc

    hello all just a question about my ipad air and windows pc im trying to sync my app and films when itunes asks me to authorise my pc to sync and download it says im authorised then just goes back to the authorise screen any thoughts how to deal with this many thanks thors567

    hello all just a question about my ipad air and windows pc im trying to sync my app and films when itunes asks me to authorise my pc to sync and download it says im authorised then just goes back to the authorise screen any thoughts how to deal with this many thanks thors567

  • Ipod Touch and Windows 7 sync/visibility issues Issues

    Hi All
    Just wondering if anyone knows when Apple intend to fix the ongoing problem with Ipod touch and windows 7 sync problems.
    I have just got windows 7 64 bit from Vista 64 Bit. I had no problems before the clean install.
    Now I have to close my pc down before I attach my pod for sync, when it shows up on itunes it only syncs twenty or so tracks before it "times out" the pc freezes untill i cancel the sync on the ipod and disconnect it.
    I have tried like many other people to re-install itunes the latest version 9.02 (i think). I have also ran the diagnsotic check from itunes and that just shows that no Ipod is connected. Itunes itself runs and downloads ok.
    This is my latest diagnostic chec
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    Packard Bell ixtreme M3720
    iTunes 9.0.2.25
    QuickTime 7.6.5
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.1.0.0
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number B5B9F9xxxxxxxx
    Current user is not an administrator.
    The current local date and time is 2009-11-20 23:26:31.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 220
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.0.2.25 is currently running.
    iTunesHelper 9.0.2.25 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    iPod touch running firmware version 3.1.2
    Serial Number: 9C8xxxxxxx
    ** iPhone/iPod touch Sync Tests **
    No iPhone or iPod found.
    In case your wondering about administrator prefs , I have also ran it with full admin rights.
    This problem seems to be ongoing, if anyone has any info, It would be appreciated.
    The Truth is out there, someone from apple has to find it.
    Regards
    K£VLY

    http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d -de67-4c74-8845-2cd3a15d8e41

Maybe you are looking for

  • InternalFrame repaint problem, pls help

    I am develop my final year project which is a drawing tool using the Model-View-Controller with Observer and internalFrame. When more than one document is create in the program, the content of activated internalFrame can display properly, but the pro

  • Urgent - please help with parsing HTML

    Hi, I'm very new to Java - i'm a biology major, actually, but taking this class for fun. Unfortunately, I'm having quite a bit of trouble with it. I've written a class that downloads a web page, converts it to a string, and then sends the string to a

  • Why is  the genius pass different from the itunes log in

    why is  the genius pass different from the itunes log in?

  • Error in form 16A

    HI all,      I am facing a problem in form 16 A. Its showing an error WA_SECCO is unknown. Can any one suggest me on this.

  • TTYA Input and Output

    Hi All, I am new to this forum as well as new to SUN. I tried to boot a Sun Blade 100. The message that appears on the screen is Keyboard not found. use ttya Input and Output. I have only a normal MS Keyboard which cannot be connected to SUN. Do we n