IPhone 5 is not recognised by iTunes (Mac)

Okay so recently the sleep/wake button on my iPhone 5 was beginning to stop working. Turns out that this is a common problem, and Apple were happy to replace my phone as it was still under warranty. I went through the setup assistant and it prompted me to either:
set up as a new iPhone
restore from iCloud backup
restore from iTunes backup
I chose the last option, and the new iPhone was not recognised in iTunes. I gave up on this and just decided to set up as a new iPhone, and decided I would restore from a backup later. So I completed the setup and yet iTunes will still not recognise the phone. I have tried quitting iTunes, restarting my Mac and restarting my iPhone multiple times. I followed all of steps on the troubleshoot guide: http://www.apple.com/au/support/iphone/assistant/itunes/
My Mac is running OSX 10.8.4 and iTunes 11.0.5 and my iPhone is running 6.1.4.

What is the version of iTunes on your Mac...?
What is your Macs Operating System...?
Click on the Apple icon.. Top left in Finder...
ï£¿ > About this Mac > Version...what does it say?
iPhone 5 Syncing
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

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My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

Hi everyone,
This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

Hi Skydiver119,
Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
Plug your Ipad USB cable into USB port.
Go to your Control Panel, click Hardware and Sound, then click Device Manager.
Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
Right-click the Apple Device your using, and choose Update Driver Software..
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
After about 30 seconds I get the following message:
"iTunes could not connect to this iPhone. This device is no longer connected."
The device still charges but is not recognised.
I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
Any help would be appreciated.
Thanks!

I am having a very similar issue with my iPhone 5.
Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
Please help!

My iPhone is not recognised on iTunes nor on My Copmuter.

My iPhone 4s does is not recognised on iTunes or on My Computer.

Here's a good troubleshooting assistant:
http://www.apple.com/support/iphone/assistant/itunes/

IPhone 5 not recognised by iTunes on my mac

When I try to connect the phone buzzes and I am told the device is not recognised. I have tried 3 different cables and different USB ports. I have an iPhone 5 and mac. I recently synced the phone with no problems. Any help much appreciated.

Hello Gillmr,
Welcome to Apple Support Communities.
I understand that your Mac is not recognizing your iPhone when it is plugged in and different cables and USB ports have not made a difference. This article should help with further troubleshooting of this issue:
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier
http://support.apple.com/kb/HT1747
Regards,
Jeff D.

Iphone 5 not recognised by itunes 11.4...

feeling a bit hopeless about this one... i try to sync my iphone 5 and itunes wont recognize the device... it charges, but it wont open up itunes as soon as i plug it in like ive known it to in the past with my 3gs... im on a white macbook 3g ram running 10.8.4 on itunes 11.0.5 ... tried all the tips and hints from everywhere else.... dont know what to do!!!!

Hello NickyTalent,
I'd suggest running through the steps detailed in the following article in order to get your iPhone and iTunes back on speaking terms.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Cheers,
Allen

IPhone 5 Not Recognised By iTunes 10.7

Really have no idea here, just bought the phone and went to plug into itunes to restore from my old iPhone 4 back up and the phoe does not get recognised by iTunes. Tried searching for the Apple Mobile Device USB Driver but looks like i do not have it. Where do i get this? Need to restore all my contacts etc so need to get this working :s

Hi I had the same issue in XP after upgrading to iTunes ver. 10.7.0.21
I was in the middle of activating the phone over the air which failed.
When connecting to iTunes the phone did not get recognised.
I had to unplug/replug the usb cable 2x before the device got recognized.
Must be a windows issue, i suspect.

TS1538 I have Windows 8 and my ipad and iphone are not recognised by itunes i have goggled and nothing seems to work any help would be appreciated

I have Windows 8. Itunes is not recognising either my ipad or iphone. I have googled and read much about this problem and associated solutions all of which I have tried except the solutions tend to be windows XP or Vista based. Can ANYONE help me. I've not backed up either product since January when i first got the pc and itunes actually worked. Thanks in advance

Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

My iphone is not recognised in itunes and is recognised as a camera in the pc

hi all,
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the specified location does not contain any information about your hardware
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A simple search would have revealed a solution.

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You need a more current iTunes version.
http://www.apple.com/iphone/specs.html
Apple ID (required for some features)
Internet access6
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.5.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.5 or later (free download from www.itunes.com/download)

My iPhone is not recognised in iTunes on my Mac. All software is up to date. What can I do?

Any advice please? Another iPhone is recogenised fine, but not my own.

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You can import the VeriSign EV intermediate certificates from this web page (you need the second one in your case).
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Iphone/Ipod not recognised in Itunes

Hopefully someone can help here. I;ve never had a problem with this. All of a sudden my itunes doesn't recognise the ipod touch or my iphone 4. I'm using a dell laptop with windows vista.
I've tried all the steps on here and uninstalling itunes and reinstalling it but still not working. The iphone is only getting recognised as a camera.
Can anyone give me an idiots guide on how to sort this as its driving me mad!!
Many thanks
Andrea

For Windows: http://support.apple.com/kb/ts1538
For Mac: http://support.apple.com/kb/ts1591

Iphone 4 not recognised by Itunes on Lion

Dearest Iphone fellowers,
I am using Iphone since 3 years. I have all updates on Iphone and and on Mac (LION). All the sudden the Iphone is no longer recognised by my computer, neither in Itunes nor in the Finder. But it is charging. I tried out different USB and followed all the apple support file instructions. They say it is not necessary to deinstall and reinstall Itune for Mac Users. I even Erased my Iphone as a friend told me that helped for him, but no it did not for me, so no I got an empty Iphone not being able to synchronize with Itunes, so not being able to back up. I do not know why but WiFi backup is not working neither.
What to do? Thanks for help!
Moritz, Berlin, Germany

You can't update through iCloud... were you talking about Settings > General > Software Update? I consider that to be the best way to update. If you tried this, what happens?

IPhone 5 is not recognised by iTunes (Mac)

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