IPhone 5 not showing up in iTunes

I have followed all the steps Apple has provided to solve this problem, but it does not resolve my issue.  It shows up in my computer, but iTunes is not recognizing it.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

  • My iPhone is not showing up in iTunes, or Windows Explorer.

    I have looked around searching and tried to uninstall everything that had anything to do with Apple and iTunes. Nothing worked. I also have gone into the computer managment and stopping and starting the apple managment and iPod service. Still, nothing worked. My iPhone will not show up in iTunes, nor Windows Explorer, when I plug it in I can hear the sound that when a device gets plugged into the computer.

    It sounds like you have a bad USB driver for the phone. That software is installed with iTunes. Like I said earlier, you need to make sure to uninstall everything using that support document. That clears out all Apple software. Do that without the phone attached to the computer of course. Once you have reinstalled everything, then try and connect it. It should load the USB driver and begin to work.
    Let me ask you this. How many pictures do you have in the camera roll? If you have a large number of them and  you have not imported them to the computer, there could be a corrupt picture causing you some problems. While that was known in the past to cause syncing problems, I thought that was fixed. If after you uninstalled iTunes the phone was recognized as a camera, I suggest importing the pictures and then deleting them from the camera roll and try the process all over with uninstalling and reinstalling iTunes. See if that helps.

  • IPhone will not showing up in iTunes

    My iPhone will not show up in iTunes at all. Under Device Manager, it says device is not working properly specifically; This device cannot start. (Code 10)  Any help in finding the problem would be appreciated, thanks!

    http://support.apple.com/kb/TS1538

  • After upgrade ios 7 and itune 11 iphone icon not showing up on itune

    I've just upgraded my iphone4 to ios 7. also upgraded itunes to 11.1, but then when I connect my iphone onto my PC, the iphone icon not showing up on itune, I can only see it as a camera device on file explorer in windows8, what can I do?

    Please read this :
    http://support.apple.com/kb/ts1538
    Hope  I helped.
    Donnie.

  • HT1386 new iPhone 5C not showing up in iTunes when connected by USB

    new iPhone 5C not showing up in iTunes when connected by USB

    Hey there krpeterson93,
    It sounds like your new phone is not appearing in iTunes on your computer. Depending on the version of your OS, the instructions are a different.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    or
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • My iphone does not show up in itunes now

    My iphone will not show up in Itunes now. When I go into my setting on my Iphone and try to sync it it will not work. It says it isn't connected..
    help please

    Read http://support.apple.com/kb/TS1538 or http://support.apple.com/kb/ts1591

  • HT1296 replacement iphone does not show up on itunes and i cannot sync

    replacement iphone does not show up on itunes and I cannot sync

    You can't have an iMac PPC (PowerPC) if you loaded Snow Leopard.  iMac Intel are the only Macs that are compatible with 10.6.   So the first thing wrong you are doing is posting in the wrong forum, or giving us misinformation.
    Go to Apple menu -> About This Mac to find out exactly what you are running.  A G5 is a PowerPC.  Intel is Intel.
    Also look at the operating system in that window and update your profile.
    What version of iTunes do you have?
    Has the iPad ever shown before on this machine?   Once we have your correct info, I'll ask a moderator move this thread.

  • Iphone is not showing up in itunes

    iphone is not showing up in itunes

    Looking at your profile above, it says you are running OS X 10.5.5, which is now about four years old.
    You have not told us what type of iPhone you have, or what version of iOS it is running.  But my guess is you are far behind in the iTunes version required to see your iPhone.
    Current versions of software are as follows:  iTunes 11.1.1, iOS 7.0.2, OS X 10.8.5.

  • New iPhone 4s not showing up in iTunes...what gives???

    my new iPhone 4s is not showing up in iTunes!!!  What gives???  I'm unable to sync my new phone!!!

    Same issue here:
    I have iTunes installed on a PC running under Vista x64 (Windows )
    Tried all the tips suggested by apple help:
    http://support.apple.com/kb/TS1538
    http://www.apple.com/support/iphone/assistant/itunes/#section_7
    Won't work.
    Windows Vista x64 does recognizes my iPhone 4S as a Camera.
    I can connect my ipod nano without problems to my PC, not my iPhone 4S
    When I connect my iPhone 4S to a PC running under Win XP, connecting to iTunes works without problems.
    I suspect Win Vista x64 to be the problem, but can't solve the problem!

  • I just updated my iphone 5 to ios 7 and updated my itunes...now my iphone is not showing up in itunes devices. Does anyone know how to fix this?

    I just updated my iphone 5 to ios 7 and updated itunes as well...now my iphone is now showing up in itunes devices. Does anyone know how to fix this problem?

    Same problem on im iPhone4 / iOS6 with normal camera!
    The camera takes a picture but the picture (video) doesnt appear in my Photos and therefore is not saved!

  • TS1363 my iphone does not show up in itunes for me to sync

    My iPhone 5 does not show up in iTunes so that I can sync it.  I have Windows 8.1.

    Try this
    Go into the control panel, programs, add/remove programs
    Uninstall iTunes, Apple Mobile Device Service, Apple Application supprt
    Then go to apple.com and redownload iTunes and reinstall it and try again.
    It shouldn't affect your content at all (didn't mine) but may help with iTunes seeing your device.

  • HT1386 updated computer to windows 8.1 and the iphone does not show up in itunes

    updated my computer to windows 8.1 and now the computer recognises the phone but will not show it in itunes, how can i fix this

    Hey there gunfier,
    It sounds like your iPhone is not recognized in iTunes after a recent Windows update. Use the troubleshooting from this article to resolve the issue named:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Here is an overview of the troubleshooting that you'll do:
    1. Update iTunes
    2. Check the USB cable
    3. Verify that Apple Mobile Device Support is installed
    4. Restart the Apple Mobile Device Service
    5. Verify that the Apple Mobile Device USB Driver is installed
    6. Check for third-party software conflicts
    Also, check for 3rd party plug ins that may be interfering with iTunes:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/ts3430
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • IPhone does not show up un iTunes

    I just got my iPhone yesterday and when I connect it to my MacBook Pro, it does not show up in iTunes.  The computer does recognize the device because it automatically tries to get the photos off of the phone.  I have done all of the software updates and restarted the computer and phone.  I'm not sure what else to do, or if I need to update my operating system.  I currently am using 10.6.8.

    If you're iPhone is connected to a keyboard or hard drive, it might not show up in iTunes. Try connecting it to the back of your Mac.
    If that doesn't do it, try following along with this Apple doc -> iOS: Device not recognized in iTunes for Mac OS X

  • New MacBookPro 13": iPhone 3G not showing up in iTunes

    My old MacBookPro crashed and I bought a new one. I could not save anything from the old one - (and please do not ask for my backup!)
    Now when I connect my iPhone 3G it does not show up in iTunes.
    What has happened and what am I to do?

    When you say you have tried all the suggested steps, what have you done?  If it is being seen on another computer, I would think that the problem is with the computer you are using and not the phone.  Try using another usb port on the computer.  Then try this...
    http://support.apple.com/kb/HT1923

  • Original iphone will not show up in itunes

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    Sorry, but I lost all my music on my computer when I went to Lion. This old iPhone (not my new one) has all my treasured songs. I was hoping to upload them to iTunes. Hence, help dammit! And by the way, thank you!

  • Iphone 3g not showing up in itunes?

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    When you say you have tried all the suggested steps, what have you done?  If it is being seen on another computer, I would think that the problem is with the computer you are using and not the phone.  Try using another usb port on the computer.  Then try this...
    http://support.apple.com/kb/HT1923

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