IPhone 5 sleep button not working but theres a tiny crack in the corner of the screen, about a quarter of an inch.

I started to notice that my sleep button started to not respond like normal. I would have to push it more and more times for my phone to turn off. Only the left part of the sleep button works. I have read a bunch of forums about this and people have been saying they got the phone exchanged no questions asked. I am wondering, since there is a tiny crack in the corner of the phone, will Apple turn down my phone and make me pay $49.99 since I have Apple Care. The sleep button started to not work before the corner of the screen got cracked. Bad luck I guess. What should I try to do ?

As I mentioned, someone else's personal experience may not be duplicated. It all boils down to what the particular Genius has to say at the date and time that you show up. The worse they can say is they will not replace the phone under warranty and you would be offered an OOW replacement. If you have Apple Care +, it would be a $50 deductible, where the OOW replacement cost for the iPhone 5 in the US is $229.

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    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
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    http://support.apple.com/kb/ts2802
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    http://www.apple.com/support/iphone/contact/
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  • Iphone 4 home button not working, called never fixed, then cracked screen before bringing it back again, will they blame the cracked screen if i bring it back?

    I bought an iPhone 4 less than a year ago, then one day the home button randomly stopped working, I bought the warranty so I decided to call in and see what was wrong with it. The girl said that restoring the phone would correct the problem which it did. But it is only a temporary fix, it happens more often now. So I was meaning to call in soon, but the other day my phone fell out of my pocket IN CASE from a foot height and cracked the screen. I nearly threw up. All the years I have had a phone I have never cracked or broken one, strongest screen my ***. Anyway, if I contact them again now will they fix the home button problem? or will they say that the cracked screen is obviously the cause of the home button not working? which it is not!! I don't care about the screen being cracked its not on the actual screen just on the side so its irrelevant to me. Plus I heard it is outrageosly pricey to replace.

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  • Iphone 4 stuck in recovery mode, sleep button not working and Apple not helping

    Hey Apple Community,
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    I had the same issue (stuck in "Connect to iTunes" logo mode) and looked around for a resolution.  I didn't find an answer posted anywhere.   I ended up holding down the power button and the home button for about 20 seconds before it finally came back and said I had to restore it.  Once restored, everything is fine. 
    My problem was caused when I accidentally closed the iTunes window when I was updating the software (I meant to turn off the volume as a song was playing, but clicked on the window close button instead of the pause button).  I tried holding both buttons for the recommended 10 seconds several times and it didn't clear the problem.  Holding both buttons for a longer period of time did the trick for me.
    I hope this post is useful to others.

  • Iphone 5 sleep button not working

    i live in pakistan i have iph 5 32 gb my sleep button is not working properly its not responsive like 6/10 times i dont know what happened i didnt even drop my ph what should i do ho do i fix it in pakistan we dont have any apple store.
    i also updated to 6.1 but still its not working . right side of my iphone's sleep button is completely unresponsive .

    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Sleep/Wake button will not lock or unlock iPhone
    To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
    To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
    If either of the above steps don't work, try turning iPhone off and then on again.
    If the iPhone will not power off, reset it.
    Try to lock or unlock the phone.
    Issue not resolved
    http://www.apple.com/support/iphone/contact/
    Best of luck,
    Mario

  • Iphone 5 slide to unlock is not getting swiped & its Wake/Sleep button not working

    Iphone 5 Wake/Sleep button is not working and the phone 5 is not getting unlock (the slide to unlock is not getting swiped).
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    I must say that the quality of apple has been going down & down after Steve Jobs demise.

    So what would you like us USERS here to do for you? 

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