IPhone 5 wi-fi "unable to join the network"

My new iPhone 5 is my first iPhone and I've had it about a week.  I'm still in the process of setting it up but cannot connect to my home (secured) wi-fi.  I've been reading other Apple forums and Google suggestions and it appears this is a known Apple issue?  My phone came with iOS 6 installed so I have no update available.  I've turned off my router and shut off my phone, rebooting both but I still get an error message when entering our wi-fi password:  "unable to join the network".  I've turned off cellular and re-tried wi-fi to no avail.  I am NOT impressed with my first Apple product.  What a hassle.  Does anyone have any other suggestions to try or am I stuck waiting months for an Apple fix?

There are a couple of things that you can try. First, try disabling the security on your wifi network and see if the phone will connect. Check the type of security you are using. Some have reported the iPhone reacts differently to some wifi security. Check to see if there is a firmware update to the router. This is usually the biggest culprit of the bunch. Once routers have been updated and restarted, troubles disappear.

Similar Messages

  • HT5569 When I attempt to choose the wi fi network I set up my iPhone message says "unable to join the network."  It's my network!

    Recently, my iphone 4s lost connection with the wifi network I set up on my imac desktop.  The message I receive is "unable to join the network..."
    Can anyone offer a solution to this problem?  Thanks!

    Oh, so the problem has nothing at all to do with the iPhone ... it is that you cannot remember the network password!  No wonder the iPhone cannot join the network.
    Why not simply destroy the network and set up a new one with a password you remember?

  • TS1398 unable to join the network

    Just received new iPhone 5. It sees local networks but keeps giveing me the "Unable to join the network". How do I mannually join the network? Or reset the individual network to allow me to put in another password. The first time I set it up I entered the wrong password and not it will not let me put in another password. 
    iOS 6 and iPhone 5

    I was unable to join the network on my iPhone 5 as well and it turned out that I had incorrectly entered the password (fat fingers). My network was working fine on my other iDevices. Yes, you'll need to reenter the network password again and to do that:
    1) Go to WiFi under Settings
    2) Select the blue arrow at the right of your networks name under 'Choose a Network..."
    3) At top of page select "Forget this Network"
    4) Choose "Forget"
    5) Go back to WiFi
    6) Choose your network.
    7) Reenter Password!
    Message was edited by: Doc-

  • How to solve the issue of 'Unable to join the network' on my iPhone 5!?

    I used to connect to a wifi network on my iPhone 5 and suddenly i could not connect anymore to this network. My phone kept showing 'Unable to join the network'. I tried 'forget this network' and resetting the network settings but none of these solutions worked. Can anyone help me to resolve this issue?

    Hi Jason,
    Please try with scope provided: Maven – Introduction to the Dependency Mechanism
    Kind Regards,
    Alex

  • Unable to join the network on iPhone 5

    My phone was using IOS 6.0 when this first started happening. I was able to join a public network (i.e. church, hotel). It connected the first time without problems. Then another time later I was unable to. I got the "unable to join the network" message. The phone can see the network.
    I've tried several attempts. Tried the following:
    - forget network (does not give this option anymore)
    - turning wifi on and off
    - reset network settings
    - resetting the phone by holding the buttons for 10 seconds
    I am able to connect to my home wifi without any problems and my work wifi, and possibly others.
    My wifes phone is identical to mine and she is able to connect to the church's wifi.
    I even tried the update to IOS 6.1 - same result.
    Since these are public routers, I don't have the option to reset their hardware.
    Suggestions?

    Take it back and have it replaced as it is a hardware problem. I had the same problem with my iPhone 5 bought in July 2013 direct from the Apple Store and went thro hundreds of blogs to try & fix it but had no luck whatsoever. The only way I got it to work was to turn off the security on my router. This wasn't a viable option long term as well as the majority of other places that offer Wifi also use secure wif networks. There appears to be a problem with some batch of iphone 5's ( as per research online) not accepting the WPA 2 personal security settings due to a faulty chip or antenna using the 2.4GHz settings? Quality control must be a problem in their production line?
    Also if you switch to the 5Ghz settings on the router this seemed to work for me but then my daughters couldn't use their iPhone 4s wifi as they don't support the 5Ghz range. Book an appointment to see a Genius at the Apple store and get them to replace it if it is still new and in warranty. I expalined the problem that it would not work on a secure network even though it would work in the Apple Store as it they have unsecured wifi network in store. They agreed to replace it and my new iPhone 5 works fine at home on the same router / Wifi WPA 2 Personal setting that the original didn't!
    Save yourself the massive headache and just get it replaced as glad I did!

  • WI-Fi problem IPhone 3G (Unable to join the network XY)

    Hi, I bought a 3G Iphone 8Gb, It came with firmware 2.2 ...
    When I try to access Wi-Fi I got this error : "Unable to join the network XY"
    I updated to 2.2.1 and the error continues...
    Tried to restore network settings, and nothing...
    ps.: My friend with other Iphone 3G can access the same Wi-Fi network...
    Help?

    It may be that the battery is the issue. I am having the same problems - unable to log in to my WIFI at home, which I have never had an issue with until yesterday, when I started getting the "Unable to access XXX network".
    I have tried everything including full iphone restore and router factory restore, but nothing. I did note that after having the phone switched off overnight, I was able to access my wireless network for about fifteen minutes then it just dropped the connection and now I am back to no access whatsoever.
    Take a read here:
    http://www.applesource.com.au/iphone/soa/iPhone-Wi-Fi-failures-caused-by-battery -heat-/0,2000070787,339295984,00.htm
    It is one of many internet postings on this issue and would make sense of the posting above mine..
    I'm going to try reverting to 2.2.0 - people such as Leo Laporte on Macbreak Weekly have been complaining of battery issues since upgrading to 2.2.1

  • Unable to join the network on Iphone 4

    I am unable to join WIFI network in my house all my computers are able to join but when I try on my phone I receive error message Unable to Join the Network. I have tried reseting network settings and rebooted phone. Nothing is working. Anyone have any advice.

    Hi mcctigger,
    I know it can be frustrating when you can't get on the internet.
    Sounds like you've tried a few things, but I would suggest you follow the steps in the article below in the order presented:
    iOS: Troubleshooting Wi-Fi networks and connections
    Basic troubleshooting
    Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    Verify that you are in range of your Wi-Fi router or base station.
    Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
    If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:
    If you're unable to join a nearby Wi-Fi network
    Try restarting your Wi-Fi router by turning it off and then on again.
    Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings, including passwords, VPN, and APN settings.
    Hopefully you will be up and running again soon!
    - Judy

  • I have a new iPad 2 which will not connect to my wi fi despite a new router being installed. When I tap my network name (which is with TalkTalk) the message comes up "unable to join the network TalkTalk etc...)

    I have a new Apple iPad2 which will not connect to my wi fi despite a new router.  When I tap the correct address it comes up with the message "Unable to join the network TalkTalketc... It does connect in other peoples' houses . Am I right in thinking that the trouble is with TalkTalk?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • 'unable to join the network...' wifi network error ! please help, 'unable to join the network...' wifi network error ! please help

    im on pay as you go.. still trying to set up wifi to my home network.. im putting in the password (sky broadband) and i keep getting the message
    Unable to join the network...
    driving me crazy now - please help !

    Other possibilities:
    Your router firmware is out of date. Check the manufacturer's website for an update
    You have MAC (Media Access Control) filtering enabled on the router, that restricts access to "known" devices and the new iPhone is not on the table of known devices
    Your router has a setting limiting the number of simultaneous allowed devices
    Your routers SSID ("name") is still the default (e.g., LINKSYS, DLINK, NETGEAR, etc). Your phone has encountered other routers with the same name as you have traveled, and the phone is confused as to which router is the real one. If your router's name is still the default you should change it.

  • I need help I cant connect on wifi just "unable to join the network"

    I have problem to my WiFi connection
    I cant connect on WiFi home
    and i have MSG unable to join the network
    but my Iphone this is old iPhone 3
    I need help how can I fix it and i don't know if my phone or the router the problem.
    Pls help give me a easy answer and how i solve it.

    Hello, thanks for your answer, I try that reset, nothing change but my WiFi router when I off it my WiFi it is back after a minute my WiFi it doesn't  work again. I think my router WiFi is the problem because I try everything apple community they suggestion still not working.

  • IOS 7.1. Unable to join the network (Cisco Router)

    I have an iPhone 5s (iOS 7.1. GM - Public). My phone and wifi connections worked fine until last week.
    Now when I have tried connecting to my home wifi network (using CISCO router; other wifi connections are working normally), my phone is giving me the message "enter the password" and there is an username too. So, it is impossible to connect to wifi network - "unable to join the network".
    I tried to Reset Network Settings on iPhone, and Restore an iPhone (over iTunes), reset cisco router to factory settings etc. without success.. any idea what could be wrong?

    Hi kopacev!
    You may need to make sure that your router settings conform to the suggested settings in the following article for best performance:
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/ht4199
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • Unable to join the network "Belkin54g"

    I've been reading about the network problems in OS3.0, and mine seems a little different. I can still see my network in Settings>Wi-Fi, it's a WPA-PSK encrypted Belkin router. It also accepts the password but shows the Unable to join the Network "Belkin54g" pop-up when I try to join.
    This started happening yesterday, for no apparent reason (Ihaven't changed any settings in my router or iPhone)
    Thanks for any help,
    Josh

    It has been said recently by some posters, that much better success is obtained when your router is setup to use WPA encryption. If you have no obstacles to making that change, you might give it a try.
    Regards,
    Steve M.

  • Iphone3g 2.01 - wlan: unable to join the network "xyz" with netgear dg834n

    i m not able to connect to my netgear dg834n with my new iphone.
    every time i´m trying it i get this error:
    unable to join the network "xyz"
    tests i did:
    - restart of iphone
    - reboot of iphone
    - switching of security (and mac address control) on netgear
    - tryout of all wlan security combinations on netgear
    - turned netgear off and tried again
    - dhcp and manal settings on iphone for tcp/ip (netgear has dhcp enabled)
    i m using the newest available firmware for dg834n
    any help ?

    Add me to the list. . .and it happened right after the upgrade to 4.2.1. . .
    Coincidence or just just a factor of wear and tear. I've tried 3 calls to Apple and they say the phone needs to be replaced.
    A bunch of youTube videos watched and instructions followed to no avail.
    It seems that the wireless portion of the circuit board connection is prone to cracking in the iPhone. I'm finding references to this gremlin dating all the way back to 2008. I'm wondering if there is a connection with high swings in temperature of surroundings. One clue to whether cracking exists on Circuit board connections is to pop your phone into a freezer for about 10 minutes and see if this permanently or temporarily allows the phone to be able to connect. . .
    The only successful fix I've seen is reflowing the Circuit board by putting it in the oven but that takes a couple of shots of good vodka before seriously trying that. . .There are plenty of Google links on both the preparation and the fix. . .8^]

  • IOS7.0.4 unable to join the network

    hi guys,
    im sure a lot of you have the same wifi issues with "unable to join the network", so i upgraded to iOS7.4 and hoping it to work. sadly NO.
    had anyone found a solution yet?
    the issue:
    since upgrading to 7.0.3 (later I upgraded to 7.0.4), wifi of iphone 5c had stopped working. tested with multiple ssid from different vendor cisco, linksys, d-link and netgear. tried on networks with open authentication, wep, wpa1/2 PSK, 802.11x and etc.
    the troubleshooting i've done:
    1. other devices are able to connect to the SSID without a problem. not a wireless router problem.
    2. my phone was working at 7.0.1, stoppped working since 7.0.3. not a hardware issue (assume iOS7 does not fail hardware)
    3. followed http://support.apple.com/kb/TS1398; and reset settings multiple times and reboot, no luck
    4. from cisco wlc debug, i can see AP sent association (authentication passed) message back to iphone, but iphone failed to proceed with assocation and displayed "unable to join the network 'ssid'"
    please help.
    thanks in advanced
    Ben

    To yuangkuan,
    My method is to introduce change into the setup. Even thought the wifi router works fine for the other devices, this iphone5 can't talk properly with the router. We can tweak either the iphone side or the router side.
    1. Don't use auto wifi join. Click on "other network" among the list.
         Type in your router's SSID, first set security to NONE (set router side to use no security for the time being too)
    2. Enter a fixed IP address on your iphone. On the wifi router, enter your iphone's MAC address, set up an IP, for example if your range is 192.168.0.XXX, give it an address of 192.168.0.100
    giving the last octet .100 ought to get it out of the way
    On the wifi router, look at the list of attached devices to see if there other attached devices.
    Bump off the other devices for the time being, by setting the security to NONE.
    Set it to 802.11g if you have to. Set g mode to use only 20MHz.
    We want to establish that your iphone5's wifi is working *at all*.
    If you can get on your wifi router using minimalistic settings, ie 802.11g, no secuirty, fixed ip address, etc, then we can ratchet up the settings.
    If all else fails, then it is possible that your phone's wifi chip's battery maintained parameters are messed up. You'll have to find a way to replicate the "power chord pull" (removal of power completely) from your iphone. This can be accomplished by running the battery to a complete zero% or physically pulling the battery connection connector inside the phone.
    My laptop's wifi has been this state several times: my vpn timed out, and my laptop's wifi got into such a confused state that even a reboot or shutdown-power up would not fix it. I had to pull the battery out of the laptop, and sometimes even pull the power plug from the wifi router to get the wifi to work again.
    Best regards.

  • I have my wifi in my home with secure connection when i get connected to it ,it asks me the password and when i entered it, it shows that unable to join the network why is this happening...........

    i have my wifi in my home with secure connection when i get connected to it ,it asks me the password and when i entered it, it shows that unable to join the network why is this happening...........

    You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
    and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

Maybe you are looking for

  • New features for BSP since release 7.0

    Hi all! Could anyone just tell me what exactly are the new features since the 7.0 release for BSP-Programming (if any exist) or tell me where to get that information (am a little confused again searching through the SAP-Site-Universe). Thanks in adva

  • Password Required popup for disconnected email account in 10.10.3

    Hey guys, Im having an extremely annoying time with 10.10.3 I have a Google Apps account that has been disconnected (from previous employment). I still keep the emails on my computer for reference etc. Now since 10.10.3, That blasted pop up keeps sho

  • Raw material succeeded in marking while failed in release

    Hey, guys,           After last period closing, we found some raw materials succeeded in marking while failed in release. We maintained a new planned price for next period, and after we finished ck40n,  the planned price had appeared in the future, m

  • Updated my Mac 2008 to Yosemite and Update Does Not Complete

    I've recently updated my Mac's software to Yosemite, and it has been uploading for over 12 hours and the bar is still half way full!!! please help

  • Import org.apache.log4j.Level;

    Cannot Resolve Symbol symbol : class Level location: package log4j import org.apache.log4j.Level; Can anyone suggest something. Thanks Tiboy.