IPhone 5S! I dropped my phone and now I cannot see the screen and i need to restore to original settings

When i dropped it, the screen went crazy and now I see a whole bunch of random colorful lines on the screen and I am unable to press anything. I want to restore the phone to factory settings, but when I connect to iTunes on my Mac, it is saying that I must enter the passcode, which I cannot do, because of the screen. It also says that I can't restore my iPhone because Find My iPhone is on. In order to turn it off I have to unlock my phone and turn it off through the phone but i can't!! Someone please help me

If you turned on Find My Phone in Settings > iCloud, login to your iCloud account, go to Find My Phone, select the iPhone and do a remote erase.
If you did not turn on Find My Phone there is nothing more you can do...take it to an Apple store genius bar for an out of warranty replacement, in the US that is $269.

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HT4061 my iphone 5c screen went black and now I cannot see the screen. I click on the button I hear siri but nothingon the screen.

I was downloading a Bosesoundtouch update on my iphone. Screen went black and now I cannot see anything.
Any suggestions?

try a hard reset, hold the sleep.wake button and the home button down at the same time until the apple logo appears, it generally fixes this issue

I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings. Is there anything I can do?

I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings. Is there anything I can do?

You have to restore your iPhone. Same thing happened to me and many others. Sorry man.

TS1702 I did an updating and now I cannot see the photos of my contacts in whatsapp, what I can I do to solve this issue?

I did an updating and now I cannot see the photos of my contacts in whatsapp, what I can I do to solve this issue?

Click the Bookmarks icon in the Safari toolbar.
On the right hover your cursor just above the line where you see Bookmark and Address. When you see the small white hand drag up or down as needed to reveal your Bookmarks.
edit by cs

My Ipad dropped off the sofa and now I cannot get the screen to appear - it sometimes shows up bright yellow and green. What can I do to reset? or whatever?

I cannot get the screen to appear - can see if it's on or off. There are times when the screen is bright bright green and yellow then disappears. Can I reset it? if so how?

It will cost you approximately US$219.00 to US$299.00 depending on the model.
Apple will replace the entire iPad; they don't repair.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

I upgraded my iPad and now I cannot see the mail boxes, I upgraded my iPad and now I cannot see the mail boxes, I upgraded my iPad and now I cannot see the mail boxes

I upgraded my iPad to the newest version of iOs and now the body of the message is covering the full screen and cannot see the list of mailboxes, I have no idea of what to do to fix this.

That view is the normal view in the portrait orientation. If you are in portrait, swipe left to right and the mailbox list shows up. If you are in landscape, then that isn't right.
Restart or reset the iPad and see if that helps.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
You can also try quitting mail and restarting.
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HT4972 i updated my phone, now i cannot see my screen. it is black and i cannot receive calls

I downloaded the new software (ios 6) for the iphone 4s and my screen went black. I cannot use my phone at all. my phone rings, but I cannot answer it either. what should I do?

If anyone is curious I couldn't wait I had to bring my phone in its the LED screen I had it replaced 80 bucks . Im glad thats all it was and didn't loose anything on my phone.

HT201302 I connected my iphone to the PC and I can see the iPhone icon however when I click on it I cannot see the pictures. It shows an empty folder. How can I view my pictures?

Hi,
I connected my iphone to the PC and was able to see the iphone icon. However when clicking on the icon I get an empty folder and am unable to see any pictures.
How do I resolve this?

Hello there litaloz,
I found this little gem to help you get your photos imported to your PC. Named iOS: Importing personal photos and videos from iOS devices to your computer it can be found here http://support.apple.com/kb/ht4083.
It has different instructions depending on what version of Windows you are running.
All the best,
Sterling

My Iphone 5 screen is cracked and I need to restore to factory settings and wipe all content. How do I do that?

My Iphone 5 has a screen that is cracked and cannot be read. I need to restore the factory settings to send it back to the warranty company. Please tell me how to do that through Itunes

Restore your iOS device
Connect your iOS device to your computer using the cable that came with it.
Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
After your iOS device is restored to factory settings, it will restart, and you’ll see the "Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore. your welcome

HT4623 After update of my iphone 3GS ios, I found out that my iphone has returned back to factory setting. It shows on the screen that I need to sett up my iphone so as to start using. I followed the on screen display but the step keeps failing

Dear Community,
Please can someone assist me on what to do on the following;
After update of my iphone 3GS ios. I found out that my iphone has returned back to factory setting and it shows No Service on the top left corner of my iphone screen. It equally shows on the screen that I have to set up the iphone before using it again. I followed the on screen display then get connected to a WiFi, but the response I was getting is that the Set up Server cannot be contacted please try again latter. I chose the option of using itune through my Laptop. The response I was getting here is that my iphone cannot be connected the itune store because my iphone was not found.
I am regretting why I updated the ios. Please, can someone advise me on what to do please.
I am ernestly waiting for your kind response.
Regards
Daniel

Hi iPheariPhoPad,
Welcome to Apple Support Communities.
It sounds like there’s an issue with Settings, the Notes app entry isn’t showing up as expected. Take a look at the article linked below and try restarting your iPhone 3GS.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
If that doesn’t do it, try restoring your iPhone as shown in this article:
Use iTunes to restore your iOS device to factory settings - Apple Support
Take care,
-Jason

TS5347 ive managed to delete some contacts from my phone and i need to restore these contacts. My icloud has deleted them already. what can i do to get the last back up contacts? Please help

Hi
Ive managed to delete some contacts and i would like to restore however when i went on i cloud contacts it had already updated and the numbers i deleted are not their. Is there anyway i can get back a old back up with all the contacts i need? please help

bechosken wrote:
My friend wanted to get some music off my itunes
This is called "stealing". You do not have the legal right to give her the music you have in your iTunes library unless you are the copyright holder.
when syncing it it said she had to update her phone software first
That's not quite what it said. Someone should have paid more attention to the great big warning about the possibility of losing data if the phone wasn't backed up.
We cannot find her new photos. Please help and there was 100 new pics. Is there any way we can get them back. I already have the program Asoftech - but it doesnt seem to register the iphone only C and D drive. Please help!
It restored the backup that was made on your computer 6 months ago, which did not contain those photos. You're wasting your time trying to find them on the phone. They don't exist.
Hopefully, your friend syncs her phone to her own computer on a regular basis. She needs to plug her phone into her computer and restore it from her last backup. That will restore it to the state it was in when the backup was made.
She also needs to get in the habit of extracting the photos on a regular basis, like she would from any other digital camera.

HT6154 When I am texting or checking e-mails, my phone screen gradually clouds/fogs over until I cannot see the screen, then clears when I stop. What is the problem?

Is anyone else having screen fogging ovr issues when using the 5s?

Hello Ingsource,
Your pressing too hard on your screen, This isn't nessasary.
^Connor

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Tried to update, screen said verifying update. then said to plug into itunes. itunes (on home PC) said ipad was in recovery mode and I need to restore to factory settings to move ahead, losing all my stuff. Obviously traumatic. Do I do this? why did this happen?

The best way to backup your iPad is the way that makes the most sense in your situation and the way that works best for you. There is no hard and fast answer. But since you asked .....
I prefer using iTunes because I don't have to worry about having enough space available in iCloud. You are allotted 5GB of space with the free iCloud account, but that is really not that much storage space at all. You can purchase more space, but IMO, its crazy to pay for cloud storage if you have your own computer. On top of that, you have more control when you use your computer. You can backup the content on your computer in order to have backups of backups. You can't do that with iCloud. Another disadvantage to using iCloud is that you always need to be connected to WiFi in order to backup to iCloud. Not everybody always has access to WiFi every minute of every day.
Read this and see if it helps you make your decision. If you have more questions, post again and ask.
iOS: Back up and restore your iOS device with iCloud or iTunes

I was trying to get the iOS 8.2 on my iPhone 5 but then it stopped and my phone is now on recovery mode I have pictures I need and they did not all fit on iCloud how can I use the phone again with ALL my pictures and videos without restoring it?

I was trying to get the iOS 8.2 on my iPhone 5 but then it stopped and my phone is now on recovery mode I have pictures I need and they did not all fit on iCloud how can I use the phone again with ALL my pictures and videos without restoring it?

Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

HT201263 i delete my iphone from find my i phone and now i want to make active my i phone i get the message your i phone could not be activated because the activation server failed i try it several time but my iphone is not activate help me fpls

i delete my iphone from find my i phone and now i want to make active my i phone i get the message your i phone could not be activated because the activation server failed i try it several time but my iphone is not activate help me fpls

Activation issues are almost always the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here.
The other possible issue is a device running the iOS7 Beta. If that is the case, and you are a developer, sign into the developers forums for assistance. If that is the case and you are not a developer, try google.

IPhone 5S! I dropped my phone and now I cannot see the screen and i need to restore to original settings

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