IPhone 6 Plus 64GB (iOS 8.1 or 8.1.1) springboard crashes repeatedly when making phone calls via Continuity on Macbook Pro Retina Mid 2014 using Yosemite 10.10.1

I USED TO be able to make phone calls using continuity on my MacBook Pro (Retina, 15-inch, Mid 2014) with Yosemite (10.10) via my iPhone 6 Plus on iOS 8.1 without any problems.  Once I updated Yosemite to 10.10.1, my iPhone's springboard would continually crash where it brings up the Apple logo and quickly restarts repeatedly until I end the call.  Just so that you know, I am able to stay on the call while this is occurring the whole time. 
I need to reiterate, this all started happening as soon as I updated Yosemite to 10.10.1 while still on iOS 8.1.  I know this because I made a few phone calls (loving the feature), updated Yosemite to 10.10.1, then made a few phone calls afterwards, and this started happening. 
When iOS 8.1.1 came out, I eagerly updated hoping this issue would go away, and it did not.  I'm hoping Apple notices this post.  If anyone else has this problem, please contact Apple and chime in this post as well.  Thank you Apple for incorporating continuity calling. I love this feature, but need to use it without my phone's springboard constantly crashing.

I have this issue as well. I am using an iPhone 6 plus, iPad Air 2, 5K iMac, and MacBook Pro. When I make a continuity calls from any device, the springboard crashes. This only happens with outgoing calls, incoming calls are functioning normal. I am currently working with multiple Apple Senior Advisors, and they are working directly with iOS a engineers. I have an active open case and will update this thread when a resolution is found.
Just a tip for everyone with this issue, restoring your devices and setting them up as new WILL NOT correct this issue. Save yourself the hassle. I did this with my iPhone, iPad, and MacBook and the issue still persists.

Similar Messages

  • How do I activate continuity calls on my macbook pro? I have an iPhone 6 and Macbook Pro Retina Mid 2014 and I live in Dubai

    I have an iPhone 6 and Macbook Pro Retina Mid 2014 and I live in Dubai, I bought my macbook from Canada and iPhone from UAE so it doesn't have FaceTime but i should be able to get calls on my mac right?

    If you set your imessage off on your phone it will only turn it off on your phone i think I don't think it effects your mac. I'm not 100% sure on this though.
    If you want to remove imessages from your mac  -  Open iMessage, go to Messages top left, and then select Preferences. Select "Accounts" and then simply "Sign out" That should do it.

  • Handoff dosen't work between Macbook pro Retina Mid 2012 & iPhone 6

    My Macbook Pro Retina Mid 2012 dosen't work in handoff with my iPhone 6 or my new iMac late 2012,
    Handoff option in the system preferences is allowed and i log in with the same iCloud in all my devices ,
    and its only work with the phone calls and messages but not for the safari or iWork's apps.
    Help plz!

    Your MBP is too old to support a 4k display:
    http://support.apple.com/kb/ht6008
    Ciao.

  • Wifi Problem iPhone 3Gs AND MAcBook Pro Retina 13" 2014

    Hey everyone,
    I recently started to experience a problem with my wifi connection with both my apple devices (an old iPhone 3 Gs and a new Macbook Pro Retina 13''). Both are on the newest (availbe in case of the iPhone) Os X. Let me describe the circumstances:
    I live in a house with 7 other students and the wifi router was quite far away, therefore I installed an ethernet connection with my laptop and tried to get used to a bad wifi signal on my iPhone. Well, at some point I was sick of that and installed an old router I found (Sweex LW050v2). For a time everything was working smoothly until other people in this house though they need another router on our floor and installed one (Sitecom0E5C02). As soon as they did that I started to have troubles on my iPhone and the Macbook as well (when I tried to use the wifi instead of the cable). The issue is not that I loose the wifi connection, but that I can not connect to the internet even though I have a connection to our wifi (I tried with all 3). In the beginning I though this was an issue with our router-setup (you can probably tell I am no expert) but at some point realised that I am the only one with a problem. Since then I have to disconnect from the wifi and connect again every time I loose the internet, which is now almost every 2 minutes!! Thus, my frustration and now me posting here with hopes of receiving help.
    I would much appreciate help or constructive suggestions.
    Thank you

    Hi Fedaja,
    There is a section in both of these articles for troubleshooting connecting to the Internet even when you can connect to Wi-Fi.
    Wi-Fi: How to troubleshoot Wi-Fi connectivity - Apple Support
    (that is for the Mac)
    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    (for your iPhone)
    Please check them out, testing as you go.
    Best regards,
    Nubz

  • I get an error message "iPhone is already on a call" when making phone calls from Macbook Air. What can I do to fix this problem?

    I have followed the instructions exactly according to Apple for making phone calls from my Macbook Air. Im signed in to iCloud on both devices. Im on the same wifi network. Wifi calls is turned off on my iPhone. Any suggestions?

    Howdy jcannon130,
    Thanks for using the Apple Support Communities.
    To troubleshoot this issue where your Mac believes you iPhone is still on a call while trying to make a call from your Mac, please first reset your iPhone, and then verify you have the settings configured correctly on your Mac and iPhone.
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support
    Happy Holidays!
    Alex H.

  • IPhone  no longer plays music through headphones or on speaker but will work when making a call on both headphones and speaker.

    my phone will no longer play music through headphones or on speaker but will work when making a call on both headphones and speaker. Also when I plug in my iPhone to a jack that uses a power amp like external speakers it works fine. I have no idea whats going on i've restored it twice and still nothing.

    did you update your phone?

  • IPhone 6 seems to crash when making phone call from Mac

    When using my iPhone 6 Plus to make phone calls from the Macintosh, (initiating call from Mac Contacts app in Yosemite) the iPhone continually brings up the Apple logo and does a quick restart over and over again. The phone call, however seems to work, but it's just that the iPhone looks as if it's going crazy showing the Apple logo and then the home screen over and over again.  This had worked initially, but not anymore. Both iPhone 6 and MacBookPro up to date with updates.

    If you never find an app that will do it then you could have a go at making one yourself-I don't think you need to pay Apple as long as you don't want to sell it.

  • High pitched and prone to breaking up phone calls via Continuity through iPhone 5s on computer end

    On my Mid 2011 Mac mini running OS X 10.10, when I attempt to call someone through my iPhone 5s, the sound is extremely high pitched and prone to breaking up on my end. It sounds fine on the other end, when I use my iPad 2, and when I just call on my iPhone. Any idea why? Sound recording of my voicemail login prompt from my Mac: https://mega.co.nz/#!ocRWgLoD!P-Ps_mHRgXAag1jfaYPU2ZpGfECVP2YR9Z-E4G4Z4Sk

    I'm experiencing the same issue between my 5s (8.0.2) and my late 2012 Mini (10.10).  It reminds me of the kind of sounds you get with digital audio clocking issues between devices.  I've scoured the internet, tried several different solutions, and nothing has worked yet.

  • IPhone 5S 8.0.2 doesn't connect via BT with MacBook Pro Retina

    Hi,
    I'm trying to connect my iPhone with my MBP Retina because I want to try Hand-off and Continuity. I connect them via BT, they exchange the code but after 2-3 sec both the devices lose the connection. It seems like they are unable to recognize each other.
    Moreover, on my iPhone there is a list with old devices they I had connected. I want to delete one of them because I'm not using it anymore, but when I tap on the , the option "disconnect this device" is grey and not blue as usual.
    Any suggestion?
    Thanks

    I solved both problems.
    1) in order to use Handoff, you don't need to connect directly the devices. Just open the BT and connect them on the same Wifi
    2) after the update to iOS 8.1 every useless things are gone.

  • HI I have an Iphone 3GS and the microphone jack works when I play music but not when making phone calls.   please help as I use it for conference calls

    Hi   I use my phone for conference calls and use the microphone jack to connect to speakers.      It doesnt work when making phone calls but when i play music on the phone the jack works with the external speaker.   

    Happy to have been of help. Hope all goes smoothly.
    BTW, for the sake of others who may help you here, it's usually most polite if you mark the post that answered your question as being the one that "solves" it, not your own post. That's how people get points here, if a questioner marks their post as either "helpful" or "solving". It's not an issue for me, but for those just starting out in the forums it may be important to them. See:
    https://discussions.apple.com/static/apple/tutorial/mark.html
    and
    https://discussions.apple.com/static/apple/tutorial/reputation.html
    Regards.

  • HT201263 After updating to ios 8 through itunes, I lost my music and now I cant transfer some music from itunes (macbook pro) to my iphone 4s back

    After updating to ios 8 through itunes, I lost my music and now I cant transfer some music from itunes (macbook pro) to my iphone 4s back. Any idea how can I do that?

    After posting this, I've since found out that my iOS iTunes App on my iPhone 6 Plus works all OK when on WiFi, it just won't work when on the data/3/4G connection.
    Anybody else having this same issue since updating to iOS 8.3?

  • I upgraded my iphone 5 to iOS 8 and now i get an itunes error message when I try to sync "this iphone cannot be synced. Unknown error.

    I upgraded my iphone 5 to iOS 8 and now i get an itunes error message when I try to sync "this iphone cannot be synced. Unknown error. (-50). my icloud drive was stuck in an upgrade cycle, but i've stopped that and still get the error message.

    I restarted itunes and tried again (based on a similar question/solution from 2012).
    I don't get the error message anymore, but it's really sort of odd that after step one of sync, it looks as if sync stopped, and then all of a sudden you see step 4 of sync.
    Also before the upgrade I had 7+ gigs of space free and after the upgrade I have 10 gigs free. seems like something is amiss, but it's not like I have anyway of determining that.

  • TS3694 I tried to update my iphone 3gs from ios 5 to 6 but because of software crash and while restoring with ios 6 it is not activated. Now I degrade it in ios 4 and can not use any app. How can I update this iphone?

    I tried to update my iphone 3gs from ios 5 to 6 but because of software crash and while restoring with ios 6 it is not activated. Now I degrade it in ios 4 and can not use any app. How can I update this iphone?

    Downgrading the iOS is not supported, and likely has caused the problems you are experiencing.
    You'll need to go elsewhere for support.

  • I have an iPhone 4 with iOS 5.1. What is the best way to update my phone to the latest iOS platform?

    I have an iPhone 4 with iOS 5.1. What is the best way to update my phone to the latest iOS platform?

    you can update over the air with strong wireless signal, or by connecting to a computer running iTunes.  Either works well.  If you do the update over the air, be sure and attach your iPhone to a wall outlet so you have a solid power supply and don't risk the battery dying during the update.
    The iTunes approach installs a much larger file because of the connection, but if you have not updated since 5.1 that might be a better approach...replace the entire operating system instead of patching. 
    Either way, backup the iPhone yourself just for your own protection in the off-chance something should go wrong...a little paranoia while updating is a good thing

  • Yesterday i upgrade my iphone 4s to ios 7.0.4 after my backup...now when i try to restore my back it asks passcode...i know i havent set any passcode ! i tried my iphone passcode itune passcode it still says passcode incorrect. how can i solve this?

    yesterday i upgrade my iphone 4s to ios 7.0.4 after my backup...now when i try to restore my backup  it asks passcode...i know i havent set any passcode ! i tried my iphone passcode itune passcode it still says passcode incorrect. how can i solve this? i wondered how  it is password locked ???

    http://support.apple.com/kb/HT1212

Maybe you are looking for