IPhone 6 purchased online, supposed to be new but is refurbished. Don't know why I spent the full price to receive this piece pre-owned s...tuff?

I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
Great, the SIM card is working, when I turn on the power. So apparently, Apple sold me a refurbished iPhone6 at full price. Terrible feeling. I will definitely be worried if I order again from Apple
going to exchange for for a 'new' one from the Apple retail store. Sigh....

Spellpizza wrote:
I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
To the best of my knowledge, Apple is not selling unlocked phones yet. All the phones are intended for specific carriers. In the U.S., at least, phones that are sold for specific carriers come with an included SIM and no SIM removal tool. There is also no manual. Please not that full retail price  or "contract free" does not mean "unlocked". So, none of that indicates a refurbished phone.
The issue with the mute switch sounds like a defect. However, are the phone is under warranty, Apple will replace it if that's the case.

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