Iphone cannot be synced because the connection was reset

My iphone is not syncing when I plug it into my mac and I keep getting a message to say it is not syncing because the connection was reset.

Try deleting the iPod Photo cache, as described here:
http://support.apple.com/kb/TS1314

Similar Messages

  • Cannot sync my ipad because the connection was reset?

    I can't sync my ipad or iphone because an error code comes up stating that it cannot be synced because the connection was reset.  It comes up after the backup process of the sync session.

    Try another cable and be sure it's genuine Apple. Also make sure there is no debris in the connection area of the device.

  • ITunes store can not open because the "connection was reset"

    I keep getting this message when I try to access the store. It says that the connection was reset and to make sure my internet connection is active. My internet IS active and I have downloaded the latest version of iTunes. Please help.
    Thanks,
    Caroline

    Okay here it is, thanks for the help!
    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
    Gateway M-6816
    iTunes 9.2.1.5
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 1.0.5.11 (214.3)
    iTunes Serial Number
    Current user is not an administrator.
    The current local date and time is 2010-08-09 17:24:46.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.2.1.5 is currently running.
    iTunesHelper 9.2.1.5 is currently running.
    Apple Mobile Device service 3.1.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {9A3FCC4C-2719-4A50-8C7D-CE45E2EC7898}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 10.0.0.5
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.0.0.1
    DHCP Enabled: Yes
    DHCP Server: 10.0.0.1
    Lease Obtained: Mon Aug 09 16:58:11 2010
    Lease Expires: Tue Aug 10 09:14:29 2010
    DNS Servers: 10.0.0.1
    10.0.0.1
    Adapter Name: {4D02B4E3-A221-4A85-9C6E-2C9F603265F5}
    Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969
    Lease Expires: Wed Dec 31 18:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 127.0.0.1:5555
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection was reset.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was reset.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2010-06-18 17:01:11.

  • Syncing photos via iTunes - getting new error message" "the iphone could not be synced because the connection to iphone was lost"

    I am trying to sync photos in a dedicated file on my desktop with the photo library on my iPhone 4S.  Something I have done many times before. 
    Since upgrading to iTunes 11 I get this message "the iphone could not be synced because the connection to iphone was lost" midway through the sync.  I do not understand this as I am syncing via the USB lead, so how can the connection be lost?
    Bascially I just want to update the photos on my iPhone with new photos I have added to the file I use on my computer.
    Any help or ideas would be gratefully received.  Thanks.

    This may help you
    http://appducate.com/2012/12/troubleshoot-an-ios-device-that-wont-sync-in-itunes /

  • "The iPhone (iPhone name) could not be synced because the connection to the iPhone was reset".

    This started yesterday at about 10:30am California time and hasn't stopped or been fixed. Whenever I sync or try to backup my iPhone 5 it goes through the process but right when it's about to finish backing up it gives me an error message that says "The iPhone (iPhone name) could not be synced because the connection to the iPhone was reset"
    I have tried using a different USB cable, using a different port on my macbook, restarting both my phone and my computer. And nothing works and I have search through about every search engine and this problem isn't to be found anywhere online. Posting my problem and calling Apple support are my last options. Also I am still running on iOS 6.1.4 and have not updated to iOS7 because I want to be able to have an up-to-date backup file in case anything goes wrong. And I don't want to restore a backup because my last actual backup is from a couple months ago. But another thing I don't quite understand is that even though that message comes up, a couples minutes later my iPhone's summary says the last backup was the current time like it actually DID back it up. So my question is if the error message says that it can't be synced then why does it show that it actually did backup? Please help because I really would like to get rid of this problem so I could backup and sync to update to iOS7.

    Try TS1389: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases.
    tt2

  • Why does it say the phone could not be synced because the connection to the iPhone was reset?

    I have a new iPhone 6. I am trying to sinc the new phone to my iMac however it says "The iPhone could not ne synced because the connection to the iPhone was reset.
    What does this mean? what do i have to do next?
    I have restarted both the iPhone and iMac and started the process again and again however this message keeps coming up.
    Please help

    If you are using a USB hub, switch to a USB port directly on the iMac.

  • HT201210 iTunes can't sync my iPod because the connection was lost.

    I have been having some issues with backup and sync for the past week or two with my iPod Touch.  I am being told by iTunes that it cannot sync with my iPod because the connection was lost.  I tried a different cable and still no luck.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    Next
    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • I received this error msg when I wants to sync my 3gs iphone. Please help. "This Iphone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

    I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".

    First make sue you are installing the 64 bit version of iTunes.
    Second make sure it is iTunes 10.7 or later.
    I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
    Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • On windows 8, I try to sync my iphone to itunes 10.7 but a message keeps coming up that says "iphone cannot be synced because a duplicate filename was specified" can anyone help please?

    on windows 8, i try to sync my iphone to itunes 10.7 but a message keeps coming up that says... "iphone cannot be synced because a duplicate file name was specified" anyone help please?

    Delete the iPod Photo Cache folder from the folder hosting the photos you sync to the device.
    tt2

  • I have been getting a message saying my iPhone cannot be synced because an unknown error occurred (-50).  I have an iPhone 4, and never had this message until after I upgraded to the new OS.

    I have been getting a message saying my iPhone cannot be synced because an unknown error occurred (-50).  I have an iPhone 4, and never had this message until after I upgraded to the new OS.  Does this have something to do with icloud?

    I have the same error on both iPad & iPhone when connection is made but seems to sync when I manually sync.

  • Sync problem, iTunes says: "This iPhone cannot be used because the Apple Mobile Device service is not started."

    Trying to sync my phone to update because it wont let me update apps on the phone itself. When I plug in to iTunes I'm getting a message saying "This iPhone cannot be used because the Apple Mobile Device service is not started." How do I fix this?

    iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message:  "this iPhone cannot be used because the Apple Mobile Device service is not started".  What does this mean? I have had this phone for over a year..

    Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message:  "this iPhone cannot be used because the Apple Mobile Device service is not started".  What is the issue, had this phone over a year??

    I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
    You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
    If this doesn't work, I would look into your anti-virus' settings. Good Luck!

  • Lost my contacts and calendar since update and statesThe iPhone cannot be synced because there is not enough free space to hold all of the items in the iTunes library (additional 1 MB required).e

    I lost my contacts and calendar, and photos since the iOS update and and it states that my iPhone cannot be synced because there is not enough free space to hold all of the items in the iTunes library (additional 1 MB required).   Also it shows that I am over capacity on my Capacity ruler but how do I unload some of that stuff so that I can increase my capacity and perhaps get this synching to work again. 
    So frustrating!!

    On your iPhone go to settings>general>about and next to "Available" if you dont have much space then you will need to delete stuff on the phone to make room to take photos by deleting stuff on the phone.
    In terms of syncing change what you are syncing and decide what you would really want and not want on your phone which would make what is syncing to the phone smaller.

  • Erased all content on 3G but now won't sync with iTunes. Error states, "This iPhone cannot be used because the Apple Mobile Device service is not started." I don't want phone service on this old 3G. Just want to use it as an iTouch. Any suggestions?

    Erased all content on 3G but now won't sync with iTunes. Error states, "This iPhone cannot be used because the Apple Mobile Device service is not started." I don't want phone service on this old 3G. Just want to use it as an iTouch. Any suggestions?

    Type "Apple Mobile Device service " into the search bar at the top of this page by "Support"

  • When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started.  There's no explanation of what to do to fix it.

    When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started.  There's no explanation of what to do to fix it.

    Follow  this article:
    How to restart the Apple Mobile Device Service (AMDS) on Windows

Maybe you are looking for

  • Four displays on one GTX 670 graphics card

    For anyone needing or wanting four displays driven by one card, I just successfully hooked up my fourth display to an Asus GTX 670.  I needed a Displayport to DVI adapter for my fourth display.  The HDMI port is connected to a Plasma TV, but I'm sure

  • How to set an icon in title bar and minimized window

    I would like to set my own icon in the title bar and in the minimized window of my java application, replacing the java coffee cup icon. I am using: frame.setIconImage(new ImageIcon("image.gif").getImage()) as was suggested previously in this forum a

  • Integration of APEX with Cognos BI SDK

    Hi All, Is it possible to integrate APEX with cognos BI SDK. If yes, how do we integrate both of the. What are the pre-requisites for his. Please name the jar, and also the process of intgration

  • 7.1 plug-in to use D4 isn't working

    "Update could not be applied. This patch is not applicable for you." It then proceeds to tell me to check for updates, which I have, and then it still won't work. 

  • How to import tab delimited using external table?

    Hi all, I'm using external table to import data from a tab delimited file. However, I keep getting an error message. I used both TERMINATED BY OX'09' and X'09' but still could not get it work. Does anyone know how to solve this problem? Thank you ver