IPhone - Cisco Unified Mobile Communicator

I used to have Cisco Mobile 8.0 with ( Cisco Dual mode for iphone devices ) that start with TCT<username>
Within this App, I had to configure this in the settings of the app on the Iphone
Device ID : TCT....
TFTP : cucm
The Mobile 8.0 was working fine
I cant find Mobile 8.0 on the apps store anymore, I can find Cisco Unified Mobile Communicator, it seems to be the new version
now it ask
user
password
phone number
server
port
And I cant make it work.. anyone have some experience to share with this new application ?

Richard is correct. The CIMC app was used with the Cisco Unified Mobiliy Advantage server which has long been EoL. The app remains in the store only for customers who have this solution in production.
Cisco Mobile 8.1 was renamed to Cisco Jabber and more recently Cisco Jabber Voice to distinguish it from the unified VoIP+IM client that is now called Cisco Jabber.
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Cisco Unified Mobile Communicator

Quick question on this product. We have heard there will be support for Windows Mobile handsets. So far all we've seen is Blackberry and Symbian support. Is Windows Mobile support still planned. If so, when?
-Mike

To add to this question, are there any other mobile platforms (e.g. PalmOS-based Treos) under consideration?
Doug

Cisco Unified Personnel Communicator sociability Problem with ESSO-LM

Hi All,
First post of the forum got a curly one for you all.
We are piloting ESSO-LM v11.1.1.5.0 and also piloting Cisco Unified Personnel Communicator (CUPC) 8.5.1.17660 on Windows XP SP3. We are experiencing an error message and BSOD. The BSOD only occurs if theuser selects 'ok' to error message. I am wondering if anyone else running ESSO-LM experiencing this problem or is it unique to our environment?
The following error message appears when the end use unlocks the workstation.
The error message is;
Title: Microsoft Visual C++ Runtime Library
Content: Runtime Error!
Program:\??\C:\Windows\system32\winlogon.exe
The application has requested the Runtime to terminate it in an unusual way.
Please contact the applications support team for more information.
The testing I have done;
I have uninstalled ESSO-LM and left CUPC installed error no longer occurs.
I have uninstalled CUPC and left ESSO-LM installed error no longer occurs.
No dump file is created when Windows BSOD's nor are any Windows event created when the error message appears. As ESSO-LM is not crashing there are no logs created in C:\Documents and Settings\<username>\Application Data\Passlogix. Also their is no indication of errors in the CUPC logs.
If anyone can offer any advise on this problem we are experiencing I would appreciate it?

Just an update for you all. We have logged a support case but tech support have not been able to resolve the problem. It appears that if you are running SSO-LM, SSPR and Cisco CUPC they all hook into the Windows GINA. Uninstalling SSPR and changing the SSO-LM install to support Network Provider not Gina Provider does not produce the error. Not really a fix as SSPR is core to our environment.

Cisco Unified Personal Communicator doesn't start

Hello,
We have deployed in our company the CUPC 7.2 and it works well with all users except a few. When they try to start the application, this error message appears:
"Cisco Unified Personal Comunicator was unable to load the necessary language resources. You may need to re-install to correct this problem. Aborting the application"
Of course we have tried to reinstall but it never works, we tried at first with an older version and the error was the same. Any ideas?

Yes, it was a problem with the language of Windows, it was configured with one language that doesn't come with the language pack of the CUPC.
You have to check on the control panel, regional configuration and languages and check if it's configured with one of the supported languages.
Let me know if it worked for you
Regards,
Daniel

Cisco Unified Mobility Adv 7 - ASA certificates issue

Dear All,
I have Mobility Advantage 7 that i am trying to use with CUCM 7.1 and ASA.
Now i have come to know that you must have a certificate from Verisign or Geotrust installed in the ASA in order for the mobility to work.
Is there any other way we can make the mobility work without OR self-signed certificates???
its urgent and any help in this reference is higly appreciated.
Nouman

If I recall correctly, we did a pilot of CUMA and we did not have to have a
certificate from Verisign. Since it was a pilot, the customer didn't want to
pay for the cert if it wasn't going to be needed long term. So, we used a
self-signed cert on the ASA. The "problem" or side-effect was that the
mobile users were constantly prompted to state they trusted the cert. In a
way, our hands were tied with respect to trying to make that cosmetic issue
disappear. It was an all BB shop and the admin had tight controls on the
BES.
Regardless, my recollection is that we were able to get away with it but
that if the customer decided to go full bore that we would need to do the
Verisign cert.
HTH.
Regards,
Bill
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Cisco Unified Communications Manager Business Edition

Hi,
As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
Thanks
Ati

Hi Ati,
You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
Here is a clip;
"Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
From this good doc;
http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
Hope this helps!
Rob

Cisco unified presence IM

Dear All
i have question regarding im in cisco unified personal communicator i have confused case ,,, i have no ldp integration just added some users on call manager and when i login with cupc , must i add contacts manually and i cannt see status of users and also IM is not active i dont know why any one could reply about this problem , i have CCM7 and CUPS 7
everything wokrs fine Desktop and softfone just i need IM
i made IM service point to CUPS from CCM and subscribe all users phones but also when adding any users just tell me must be duplicate or not valid or maximum number exceeds i dont know why although no any contacts added to the list ????
and how CUPC IM works ??

JM table is the one that will have all the IM message (compliance) and Persistent Chat Room messages (if configured). If that table is not populated, there are configuration issue in PostGre.
Duplicate entries are due to one message going out from IM&P Server and another one coming in. This is ok and normal. You can try un-checking the checkbox for "Enable Outbound Message Logging" IM&P Server compliance settings - if it makes any difference

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Cisco VIP: Troubleshooting SIP in Cisco Unified communications

Troubleshooting SIP in Cisco Unified communications deployments with Cisco VIP Ayodeji Okanlawon
This is a Q&A Ask the Expert Session continuation from the Live Webcast
Ask your questions on Session Initiation Protocol (SIP) and how it is redefining our UC world.The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
Featured Expert
Ayodeji Okanlawon, a Cisco Designated VIP, is the Lead Consultant Engineer for Global Solutions Design and Engineering at Verizon Business. In his past, he has worked at Intact IS, NCS Global, and Schlumberger Information Solutions. His experience includes development of design and deployment of large scale IP telephony projects on Cisco Call Manager platforms, Cisco Voice gateways, Cisco Jabber cloud and on premise solution. His expertise includes SIP solutions, CUBE design and Deployment, Troubleshooting: Voice gateways, CUCM, Unity connection, CUPS. Deji has been awarded the Cisco Designated VIP in 2013 and 2014. Deji holds a Bachelor of Science (BS), Electrical and Electronics Engineering, Second Class Upper from Obafemi Awolowo University.
According to Deji, “If you want to advance your career, if you’re serious about your skill sets, you’ve got to be in the forums.” (Read the Interview >>)
We look forward to your participation. This event is open to all, including partners.
* * Remember to use the rating system to let Deji know if you have received an adequate response. * *
Deji might not be able to answer each question due to the high volume expected during this event. This event runs January 13 through January 23, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Derrick,
RFC 3261defines ways to provide increased security for a SIP session.
The following describes areas in SIP that provides security for the protocol
1. Authenticating users.
We need to authenticate a user to ensure that the sender of the message is who he claims to be.
To achieve this SIP uses digest authentication between a UAC, proxy and a UAS. This provides the most basic level of authentication challenge between a client, proxy and a server.
2. Secure SIP signalling
The next area we can secure is SIP signalling itself. For this we use SSL/TLS. This is similar to using https in web browsers. With TLS before our any signalling is exchange X.509 certificates are used create a secure TLS channel. All our SIP messages are then transported within the secure channel.
NB: The digest authentication mentioned above for authenticating a user agent is just authentication. The messages are not protected from reading or modification hence it is recommended that these messages are carried inside a secure TLS channel for better security.
3. Privacy and Identification
Additional security features in SIP provides means where any user can choose to either reveal or conceal his identity.
4.Secure RTP
SIP also provides the ability to secure the media channel. It is not enough to secure signalling while anyone can listen to the media. RFC3830 discusses how the encryption should be done.
5. S/MIME
S/MIME encapsulation is used to protect sip headers making it impossible for any one in between the sender and receiver to modify the sip headers
Regards

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Cisco Unified Communications Express Editor Version 8.5.1 download?

Hello,
Does anyone know where i can download Cisco Unified Communications Express Editor Version 8.5.1? I recently received a request to configure a "Time of Day Check" and can't find where to download this version. Any help is greatly appreciated!!
Thanks in advance,
Diana

Hi Diana,
This would be the path I believe :)
Cheers!
Rob
Downloads Home
Products
Unified Communications
Unified Communications Applications
Messaging
Cisco Unity Express
Cisco Unity Express Version 8.5
Unity Express Utilities-8.5.1

Redundancy for Cisco Unified Communications Manager Business Edition 8.0.

Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
Mudassir

No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

Cisco Network 2009 - Best practices for migrating previous versions of cisco unified communications manager to cucm 7.1

Does anybody have a copy of the above referenced presentation that you could send me.
Thanks in advanced.
The presentation can be purchased at the following site:
http://www.scribd.com/doc/33211957/BRKVVT-2011-Best-Practices-for-Migrating-Previous-Versions-of-Cisco-Unified-Communications#archive
but felt I ask one of my peeps first.
Thanks in advanced.
Dennis

Hi Dennis,
Well..let's give this a try
Cheers!
Rob

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

Service Profiles and Cisco Unified Communications

Hi All,
I need some information on Service Profile configuration for ESXi hosts that will be running Cisco Unified Communications Manager and associated applications (Unity Connections and Presence)
The B-Series Chassis will initially host 2 B200M2 blades for this purpose and I'm after best practice for the Service Profiles. The blades are running the M81KR Virtual Interface Card.
Any help is appreciated, or if someone can point me in the direction of the documentation that would also be appreciated.
Cheers
Darren

It's quite straightforward:
- you must boot from local disk
- bundle your local drives in a RAID-1 group
- assign a pair of vHBAs to your profile for connectivity to your FC SAN (one to SAN "A", one to SAN "B")
- as far as networking in concerned, you have "carte blanche" (UC VMs use a single nic and Nexus 1000V is optional)
--> you could for instance create 6 vnics: 2 for service console, 2 for vmotion, 2 for vmdata. Or just 2 vnics and have Nexus 1000V "own" them. Any other scheme you find suitable is ok.
Most restrictions aren't on the UCS side but rather on specific VMware features currently supported by the solution.
See
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/solution_overview_c22-597556.html
http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements
The OVA templates for the UC VMs are at http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29 --> you'll get an idea of storage capacity and vCPU requirements

IPhone - Cisco Unified Mobile Communicator

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