IPhone does not appear in list of devices in iTunes in the cloud
my iPhone does not appear in the list of devices
Hi, cdv2007.
Here are some helpful troubleshooting steps I would recommend going through when your device is not recognized on a Mac.
Note: This article is for Mac OS X users. If you're using a Windows PC, please refer to these troubleshooting suggestions.
Follow these steps to resolve your issue:
Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
Note: If an iTunes update is available, apply the update.
Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Restart your Mac.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
If you are experiencing the issue on Mac OS X 10.6, try the steps in the article below.
Mac OS X v10.6: iOS device not recognized in iTunes after restart
http://support.apple.com/kb/TS3540
Cheers,
Jason H.
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I'm facing a bit of a problem.
Any folder I copy from my Macbook Pro to my External Hard Disk does NOT appear on any other device that I connect the Hard Disk to (TV, PC, etc).
The Hard disk format is "MS-DOS (FAT)".
The folders that are copied from Macbook appear when I connect the Hard Disk to my Macbook only, yet, the folders that I copy from a PC to the Hard Disk appear on Macbook, PC, and TV and are also available from editing from both Mac and PC.
I was advised to install "Paragon" software and I did but I'm not sure how to use it to convert the folders on the hard drive to any format that can be read on other drives or devices (NTFS or otherwise).
I'd appreciate some help. Thank you.Hi Simon. How is it formatted, FAT or NTFS?
I only ask as OSX will only read NTFS partitions unless you install an App such as Paragon NTFS or Tuxera NTFS. -
Iphone does not appear as device in itunes
My iPhone does not appear in iTunes on my work laptop. It does on my home laptop. Any suggestions? It is a work device.
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/TS1591?viewlocale=en_US -
I'm using windows 7 pro 64-bit, itunes 10.3.1. I have an iphone 3gs running ios v. 4.3.3. All software and drivers are up-to-date on my computer.
When I open itunes and plug in my iphone, itunes hangs for roughly two solid minutes. After which, my iphone does not appear in itunes. The same thing happens if I reverse the order and plug in my iphone before opening itunes.
I have read and followed all and I mean all the instructions in multiple articles on the apple support site to try and resolve the issue, and nothing has fixed the problem. My impression is that this is a bug in the latest itunes release since the problem started after updating to the latest version of itunes and did not occur previously. Nothing else changed with either my computer or my iphone since then. In all other ways, my computer, all USB devices connected to it, and all other software installed on it function perfectly.
Here are the things I have done that DO NOT RESOLVE MY PROBLEM:
- restart apple mobile device service and verify it is configured correctly
- restart ipod service and verify it is configured correctly
- restart my computer
- reset my iphone
- verify that my USB drivers are up-to-date and all USB ports are functioning correctly
- verify that my iphone DOES correctly appear in windows explorer and the device manager
- verify that my security software (norton 360) is updated to the latest version
For the record I am not running any third-party phone software.
Here is the only thing I have found that works, however, it works ONLY for the first time I open itunes afterwards. After syncing ONE TIME, the next time I open itunes, the problem comes back exactly like before.
- completely uninstall, and then reinstall all apple software in precise accordance with instructions given on the support page http://support.apple.com/kb/HT1923
I honestly don't expect anyone to have a solution to this issue, but I will be thrilled if there is one. I am posting primarily to see if anyone else is experiencing the same problem, and hopefully to gain the attention of a developer who can hopefully institute a fix.Sounds like a ruined iTunes install iTunes require a number of services running if an overzealosch firewall or rights settings or "optimisme" program stopped any of those what you exp happens
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IPhone does not come up as a device on my PC when ITunes loads even though it is connected via USB
IPhone does not come up as a device on my PC when ITunes loads even though it is connected via USB
Hi ICF Vic,
Thanks for visiting Apple Support Communities.
You can use our iPhone Troubleshooting Assistant to resolve the connection issue you're seeing:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
All the best,
Jeremy -
Downloaded audio book to my iphone does not appear in my itunes library and i cannot update iOS without transfering it to library
You should be able to copy it over to your computer's iTunes via File > Devices > Transfer Purchases.
Audiobooks are a one-time only download from the store, so you may want to take a backup copy of it when you've copied it over to your computer -
Error: sim card inserted in this iphone does not appear to be supported.
Hi all--
Bought an iPhone 5 off ebay. It's totally wiped, and when I go to activate, I get a "Sim Not Valid" error on the phone, and "sim card inserted in this iphone does not appear to be supported" in iTunes.
It is an AT&T phone, and has an AT&T sim in it. Talked to AT&T, and they said it just needed to be unlocked. I got the seller to go through that process. However, the last step for unlocking is:
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure the original SIM card that came with this device is inserted in your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes.
I assume ideally, the seller was supposed to still have the phone and complete the unlock himself. But I have the phone and cannot backup and restore because I get the sim error in iTunes which blocks me from doing anything as far as I can tell.
Am I missing a step? Is there any way for me to complete the unlock, or do anything at all to get this phone working even as an iPod, other than sending it back to the seller?
Thanks.
ChrisThen return the phone to the seller and get your money back.
The symptoms you describe are typical of a phone that was hacked or jailbroken to unlock it at some point. Very often after doing so, when the phone is restored, it becomes completely unable to activate even on the carrier it was originally locked to. -
Itunes doesn't automatically open, and my iphone does not appear as a device!
Hey mblindsay,
Thanks for the question. I understand you are having issues with your iPhone not recognized in iTunes. The following articles will help to troubleshoot this issue, based on your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Once your iPhone is properly displayed, you can configure iTunes to automatically open when it is connected:
iTunes for Mac won't open automatically when connecting device
http://support.apple.com/kb/TS3927
Thanks,
Matt M. -
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HT4061 "The SIM card inserted in this iPhone does not appear to be supported." problem
Hi,
I have an iPhone 4S that I bought and used in the US from ATT carrier. After I moved to India, I had requested ATT for the unlock which is approved. But the following message is displayed while trying to restore the same iPhone in India using another SIM card:
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Can anyone suggest what should be done to resolve this issue?
Thanks,
Sri.This is the e-mail I received from AT&T on Nov 5th:
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198
For questions regarding AT&T Mobile device, please visit the Phone/Device Learning Center.
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com. -
Hello. I bought on Dec. 17th 2007 at Orange shop in Beausoleil (south France) an iPhone with the option of unlocking the Sim (100 Euro plus). I followed all instructions. Everything was perfect, on Dec. 24th I was able to unlock the iPhone and used with Orange sim, MonacoTelecom sim and Vodafone sim. BUT the iPhone had a problem: when in sleep mode it did't received calls. So Afer 24 hours I stopped to use, UNSAFE. After Christmas holidays I called Apple assistance, they send me UPS and I returned iPhone to Apple (Jan. 4th 2008). I received a NEW iPhone on Jan. 8th 2008, VERY RUSH. Perfect service, I thought (...making terrible error...). The iPhone was LOCKED and I wasn't able to use. Now starts all the problems and for this reason I'm writing.
I called Apple and Orange many times. Orange didn't received the documents from Apple for the changing of IMEI and Serial, for them I had the first iPhone. After many cals finally I asked Apple to send something official for the changing.
....Days goes on and on.......
Every day two times I called Orange, but evert time I received different versions of my situation. Everyday I tried to restore the iPhone but still simlocked.
On Jan.15th after a meeting with a lawyer I decided to make pression to Apple: infact I returned them an unlocked iPhone and I received back a locked one.
I finally was able to speak with a "supervisor" (Mr. F...) and he tried to solve the problem.
On Jan. 16th I spoke with another "supervisor" (Mr. J...) and he told me to make another time the restore, because they changed the firmware.
From now I tried to make the restore many times with Orange sim. Everything seems to go well but when I put another sim on iTunes there is a white page with:
"THE SIM CARD INSERTED IN THIS IPHONE DOES NOT APPEAR TO BE SUPPORTED. Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please etc etc....".
So the iphone is locked!!! Maybe is country locked, I don't know.
Incredible, unbelievable.
From Apple they told me to wait someting from US, but until now ..... nothing, I received no news from Apple.
The bad situation is that after more than 30 days after the buy I am not able to use the hardware I bought!
I hope that someone from Apple can read this post (sorry if is so long, but with this details I think that in Apple can understand the problem).
I send in warranty an hardware with certain features that I payed to Apple and I received back it with different features.
That's not serious.
After many days, next week I think to go by legal means if Apple France is'nt able to solve the issue.
Many thanks if someone from Apple read my post.
Many thanks if someone help me.But who has to make another unlock? Orange told me that for them is ok and the phone is unlocked. I read on other pages that Apple has a world-database with Imei numbers. So seems Apple can also do the unlock, even for the fact that they returned me a locked phone, different from the one I sent them. The warranty is with Apple, I forgot to warite in my first post that first of all on Janauary I went to Orange shop where I bought the iPhone but they told me for every problem is Apple that has to solve.
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i unlocked my iphone 4 factory and i upgrade to 6.1 when i connect it to itunes it apears
The SIM card inserted in this iPhone does not appear to be supported
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.It sounds like you or someone else hacked the phone to unlock it. Updating it locked it to the original carrier.
How did you unlock it? The ONLY legitimate way is to ask the carrier it is locked to to unlock it. Any other way requires hacking or jailbreaking the phone. -
good night recently my iphone 4s was exchanged for a new one because was defective and was in warranty. the problem is that now I try to use the same apple id on itunes and applications while had bought the old iphone does not appear and I think should appear. Can someone help?
?
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I updated my Iphone 3gs to 6.1.3, after that m having this message:
"Your iPhone could not be activated because the activation server is temporarily unavailable."
"The SIM card inserted in this iPhone does not appear to be supported"
plz help me! what should i do now?You had a jailbreak and unlock.
When you updated you cooked it.
Your phone is done.
Time for a new one. -
when registering my iphone on itunes the message - the sim card insertedin this iphone does not appear to be supported - can anyone shed some light on this and tell me a way around this problem? the phone itself is an english phone and tried to register with a spanish sim and that message appeard, so i tried with my iphone sim which is english and the same message appeared!
thanksIs the English sim from the original carrier as that is usually the message you get with a carrier locked phone.
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