IPhone driver is not recognised by windows 7

I plugged my iphone into the computer which runs on windows 7 with a USB. iTunes came up but there was no way that I could put my photos onto the computer from my phone, normally a box would come up with the option to import photos. I went into control panel, hardware and sound, devices and printers. I clicked on iphone, hardware, device status: 'this device is not working properly because windows cannot load the drivers required for this device.code(31). I then troubleshooted it and came up with 'reinstall device driver, there is a problem with the driver for Apple iphone. Reinstalling the driver might fix this problem' I then clicked apply this fix, it came up with 'trouble shooting was unable to automatically fix all of the issues found. You can find more details below' none of the details helped, does anyone have any idea of how to fix this?

I have the same problem and I tried all of this and it still doesn't work. Do u have any other suggestions to resolve the problem. 2-3 weeks ago this problem didn't exist. Thank u!

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TS1538 iPhone 5 is not recognised by Windows 7

My iPhone 5 is not recognised by Windows or iTunes at all. It does not appear in Devices & Printers or Device Manager. Nothing happens to Windows when I insert the cable into the USB port. Is it possible that it is a faulty cable, or is there a software issue that I am unaware of?

Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)
From Here > http://www.apple.com/iphone/specs.html
More Info Here...
http://support.apple.com/kb/TS1538

Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

IPhone device is not recognised by windows Explorer

My iPhone works normally with iTunes, and the computer acknowledges it's presence with a ding dong when i plug it in and remove it. Yet it does not appear in the my computer folder hence i cannot access it's drive to add/remove photos and videos from the library.
Any tips?:)

i am having the same problem. my iphone is recognized by itunes (both 10.7 and 11, i have tried installing/reinstalling both versions), but it is not recognized by windows explorer as an iphone so i cannot pull my camera pictures off of it.
funnily enough, while i was in between installations, windows did recognize it as a 'camera', but the moment apple mobile device services was reinstalled by one or the other program, i lost that.
final thing: i have a separate ipod nano 5th gen, it has the option for disk use checked and it does show up in explorer when i plug it in. so i'm somewhat certain that it's my iphone itself, but i've tried resetting it to factory defaults and restoring it's backups and that hasn't fixed the problem.
thoughts?
i am running windows 7; ver.6.1; svc pack 1
i've tried both itunes 10.7 and 11.03.42 (currently on, for the record i dont like the interface, bleh)
iphone is 6.1.3

Iphone 4 suddenly not recognised by windows 7 (32 bit)

I regularly synced my iPhone 4 with my PC without hitch. Now, all of a sudden, Windows doesn't even recognise the phone so trying to sync via iTunes is impossible. I've reinstalled iTunes but still get 'USB device not recognised'. I've even tried connecting with the firewall turned off. The PC and phone also don't seem to be be able to see each other via Bluetooth. I'm using iTunes 10.4.1.10.
Can anyone tell me what's going on here?
Any help would be much appreciated!

I have the same problem and I tried all of this and it still doesn't work. Do u have any other suggestions to resolve the problem. 2-3 weeks ago this problem didn't exist. Thank u!

Iphone 4s is not recognised by my pc; I get a message to say that the device malfunctioned and not recognised by windows

My iphone 4s is suddenly not recognised by my pc; I get a message to say that the USB device is not recognised, and that the last device malfunctioned and not recognised by windows.

Hey Jacky,
Welcome to Apple Support Communities.
Take a look at the article linked below, it provides information and troubleshooting suggestions that can help you resolve the issue with your iPhone 4s not being recognized by iTunes on your PC.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason

Iphone driver will not install

i have just bought an iphone 3GS on ebay.plugged it in to itunes to restore it. the data was wipped and i got a message saying driver not installed. iphone is now not recognised in itunes or my computer and says in recovery mode in device manager. phone now does not work. help

Hopefully you didn't buy a jailbroken iPhone or you may never get it working (a reason to avoid buying on on ebay). If Windows does not recognize the phone (it isn't shown in device manager), check item number 4 at the bottom of this guide (Apple Mobile Device USB Driver): http://support.apple.com/kb/TS1538. If Windows does recognize it but iTunes doesn't, then work through the other troubleshooting steps in this guide, particularly items 2& 3 at the bottom (Apple Mobile Device Service).

Ipod in not recognised by windows or itunes. PLEASE HELP!!!!!!!!!!

I have a 5th gen 30gb video ipod which was fine up until the start of january when i tried to connect my ipod to my laptop and it was not recognised by windows as a usb device, i'v been through the device manager and can not find it there. USB port are fine as other things connect, i've tried 3 different usb cables. I've run diagnostics and got the following
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1501
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-15 13:16:51.
Video Display Information:
ATI Radeon Xpress 1150
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.2.3
Serial Number: 8M6398VKV9K
Can someone please please please help me, i've run the 5 r's, i've tried to put it in to disk mode etc etc and still it will not connect.
it looks like many people are having this problem with the same model.
You can e-mail me direct on [email protected] if easier.

Same as, although a new development on this last night, I borrowed a mates USB hub that has it's own mains power supply and for a short time my laptop recognised my IPOD, I obviously thought i had found the solutions as it started to sync at which point the smug smile left my face as i could smell burning plastic. Yep, the usb cable was melting in to the USB hub. so not only won't the sodding thing work properly it is a god **** fire hazard. Luckily our producst that cost hundreds of pounds are supported by friendly and helpful people at Apple!!!!!!!!!!!!
Oh and i downloaded itunes 7.6 last night and nothing.
PLEASE HELP!!!!!!!!!!!!

Ipod 5 not recognised by windows or Itunes, no drivers found in devmgmt.msc

Hello there.
My Ipod 5th Gen is having problems. When I try to connect it to my windows 8 laptop I get nothing. Not even an "unrecognised device" message. I am guessing there is no driver to process it, or something like that. All my other USB devices are working.
I have tried all the ideas listed on the support. when I take a screenshot and try to find it as a camera, nothing appears. There is no "portable devices" section, no "other devices" section. It is completely unresponsive.
I have no conflicting software, and everything has been reinstalled, including AMDS.
Here is a screenshot of my Devmgmt.msc:
thanks In advance.
Joseph

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

Ipod not recognised by Windows - need urgent help!

Just bought my Ipod Mini. Found out that Ipod is not recognised by Windows because Ipod is configured for Mac...
Restoring to factory settings not possible because Windows does not see the Ipod. What can I do?
laptop Windows XP

First, make sure that the iPod is fully charged.
iPods come pre-formatted for Mac, so you will need to format it for Windows.
See this article to verify its format: How to determine iPod's hard disk format.
Make sure that you have the latest iPod Updater software
- Download the Update Installer to your PC (do not run it from the web site).
- Place the file on the Desktop, or in a Folder you can remember/find.
- You also need to install the Updater software by double-clicking on the file that downloads.
- After you install the Updater to your PC, reboot your computer.
- After rebooting, run the Updater.
--- Go to: Start ==> Programs ==> iPod.
- It should initialize then ask you to connect an iPod.
- Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
--- Choose the Restore option and it will update your iPod's firmware to the latest version and format (erase) your iPod's hard drive.

I upgraded my iphone os to 4.01 and i have not been able to synce to my computer. The erros message I get says the Iphone connected is not recognised what can i do to solve this problem.

i upgraded my iphone os to 4.01 and i have not been able to sync to my computer. The error message I get says the Iphone connected is not recognised what can i do to solve this problem.

Did you try to connect in recovery mode? iOS: Unable to update or restore
Also check here: iOS: Device not recognized in iTunes for Windows
And make sure your security software is set up right: iTunes for Windows: Troubleshooting security software issues

My iPhone 4S is not recognised by my computer when I try to sync. I am looking to upgrade, is it just easier to purchase a new one, then manually transfer data and information?

My iPhone 4S is not recognised by my computer when I try to sync. I am looking to upgrade, is it just easier to purchase a new one, then manually transfer data and information? I don't want to try syncing and backing up data to just lose it all. As the new one I plan to get is a newer model, I'm thinking it is just better to do it manually, but then I have the issue of syncing the new one to start.

Hello Smeebo,
Thank you for asking your question! It sounds like your iPhone is not recognzied in iTunes when you connect it to back it up, or update the device. I would try the troubleshooting in either of these 2 articles depending on what operating system you have:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
or:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for using Apple Support Communities.
All the best,
Sterling

Connected usb driver is not detected in window 8.1

hey .....
HP 250 G3 notebook
connected usb driver is not detected in window 8.1 after update BIOS software ....my current BIOS software version F.22 .... so plsss...fix this problem......

@jeet2113
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Shuffle is not recognised by Windows or iTunes on first installation

Hi
Just got an Ipod shuffle, which was marked down in price due to missing ear phones. Tried the installation software but when asked to connect shuffle to check to see if it needs formating did so, and the shuffle is not recognised by windows or the installer software.
Tried to go through apple chat, but when prompted for S/N it says that my shuffle was registered in Aug 2005 and not valid for chat support anymore. I suspect that the shuffle is returned goods and that it may already be registered to another user. Would this stop my computer recognising it?
Have downloaded updater and run that, same result.
OS is Windows XP Pro
USB port confirmed working
Itunes 6.0.4.2
Ipod Nano running okay on same machine.
Ipod Shuffle is only showing constant green light when plugged into USB port (showing that it is at least getting power)
Any ideas, there seem to be similar threads to this so is it a common problem.
thanks
CDR

Did you try all the steps here:
http://docs.info.apple.com/article.html?artnum=61711?

IPhone driver is not recognised by windows 7

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