IPhone Email attachments

Hopefully this will help others also. I contacted Apple iPhone tech support and was switched to the second level support (some very knowledegable people there). I was asking about the inability of the iPhones to send or receive attachments. Currently the iPhone can receive attachments only if the sender sends the email using only plain text format. If sent in HTML or RTF, an attached file will only appear in the body as either a winmail.dat icon or box with question mark icon. Neither of which can be selected to do anything. I tested reveiving plain text, html and rtf to confirm. For sending, we iPhone owners are only able to send from the photos section. I have also written to the development group asking for the standard attachment features you would find in a smartphone to be added to the iPhone.
Please corect me if I am wrong? I would like to hear about it.
Thank you

I've received photo attachments which were attached to an email that was composed in HTML without issue so it isn't required for all senders to use Plain Text when sending attachments to an iPhone user but if everyone used Plain Text for message composition, the majority if not all problems experienced with the exchange of email and email attachments would be eliminated.
If sent in HTML or RTF, an attached file will only appear in the body as either a winmail.dat icon or box with question mark icon.
If you receive a message with an attachment that appears as winmail.dat in the message body, this indicates the sender of the message is a Winblows Outlook user that composed the message with attachment using RTF. This is a major bug with Outlook that Microslop has known about for a very long time and has chosen not to fix - which only occurs when such a message sent by Outlook (composed using RTF with an attachment) is opened/viewed by a non-Outlook email client. When receiving such an attachment - which will be the same when opening such a message (composed with RTF via Outlook) with any non-Outlook email client, you need to ask the sender to use HTML or preferably Plain Text instead of RTF when sending messages to you which they can do on a per recipient in their address book basis - send all message to rwmac22 as Plain Text, etc.
The winmail.dat problem applies to the sender using Outlook as their email client and using RTF for message composition - this is the only email client this applies to.

Similar Messages

IPHONE email attachments Dont Show up on PC's

I have been using macs for over 20 years now; love them. One problem I experience is when I get an email I can see it fine on my phone. If I fwd to a PC computer, they cannot see the attachment pics etc. It's not on one particular machine, but multiple computers. Is there a setting as there is on my Macbook pro to send windows friendly attachments etc... Please help.

Another question I have is that I have a macbook pro 17" 2006 June model. When I get animation/gif emails; I can see the animation on my iphone, but the same email on my macbook pro.... the animations are stationary.. any ideas why or can i change any settings on my mail program on my computer?? Thanks.

Video Files as email attachments - what formats on iPhone 3Gs ?

Hi
This may turn out to be a dumb newbie quesiton but what format video files can I play when sent as email attachments?
WMV shows as an attachment with the Qucktime icon but can't download/play
MPG allows you to launch but then says "Movie format is not supported"
Do I need to install a specific player app or is there a setting somewhere that I need to make?... or is this not possible (seems unlikely)
Plays vids on YouTube etc no problem.
Thanks!
Iain

From the tech specs:
Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
You cannot install plugins to the iPhone.

Viewing Multi Page tiff files received as email attachments on the iPhone

I have spent hours trying to find a solution or a work-around to the problem of viewing multi page tiff ( .tif) email attachments on my iPhone 3G running 3.0. I have only ever been able to view the first page of these files.
Finally I decided to come up with my own solution. I have recently launched the website www.econvertimage.com. Anyone can now freely email tiff files to the site from their phone. These files are converted to pdf and then returned to the sender for viewing on their phone.
You can set up an auto forward for attachments coming from specific senders if you like. This way you will often receive the converted file at the same time as the original email. Visit the site for further details.
I hope this post may save others the frustration I've endured over the last few weeks looking for a solution.
I'm interested in future improvements people are keen to see for the site. I'll keep developing the functionality if there's a need. I look forward to receiving comments and feedback.
Thanks

Sounds perfect - is it operational? Sent a test message this morning, never received the PDF.

How to get meta data for email attachments in iphone?

Hi am new to iphone programming,i want to get the meta data for the emails attachments in the inbox of the iphone to be listed the emails with attachment.

Hi..
You have to use SWC_GET_ELEMENT CONTAINER '( string name of your attribute)' your_attribute.
All attributes are part of container issue.. SWC_GET_ELEMENT command can give you these values.
Hope to help...

TS1506 iphone iOS 7.0.4 won't open/download/save email attachments

I just bought the a new iphone 5s running iOS 7.0.4. I cannot open, download or save any email attachments. This is critical in running a business when I need to view an image or document when I'm out of the office! It works perfectly fine on my old phone running iOS 6. There seems to be a lot of people with the same problem and no fix yet. Disappointing to say the least. Apple, when will you be fixing this?

Hey Shaymom,
I found these these steps for when you receive an error or alert message when attempting to update or restore your iPhone:
Install the latest version of iTunes.
Verify that your computer operating system is up to date. If an update requires a restart, check for updates again after restarting.
On a Mac: In the Apple () menu, choose Software Update. Install all available updates.
On a Windows PC: Go to the Microsoft Windows Update page.
Check your security software: Note: Most restore issues are caused by out-of-date or incorrectly configured security software, firewalls, and network router settings or firmware.
Isolate the issue to third-party software.
Update security software.
Properly configure your security software.
Temporarily disable or uninstall your security software.
Temporarily remove any unnecessary USB devices, leaving only your iPhone, iPad, or iPod touch, the USB cable that came with your device, and a keyboard and mouse, if necessary.
Restart your computer and try again.
via: iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Welcome to Apple Support Communities!
Cheers,
Delgadoh

Why does my iphone not open email attachments?

Iphone 4S IOS6.1.3 has stopped letting me open email attachments such as Word, Exel and PDF. Instead it throws up a dialogue asking me to open it in another application (like 'Mail' ironically). Other Word docs present themselves as 'winmail.dat' format attachments. what the **** is going on? I need the iphone to read office attachments like it used to. I have 'reset' iphone using power and home buttons. Made no difference.
Anyone know the answer?

It could be for any number of reasons. Since you do not identify the computer OS you use, here is information for both.
Windows: http://support.apple.com/kb/TS1538
OSX: http://support.apple.com/kb/TS1591

How can i download or open email attachments on iphone 6

Hi,
How can I download or open email attachments on my iphone 6. attachments like excel, word or pdf files.
Bichitra

Hello Bichitra84,
You should be able download and view most attachments from within the Mail app on your iPhone. All you would need to do is tap on the attachment to download it and then tap it again to view it. Take a look at the article below for more information.
iOS: Sending and receiving emails
https://support.apple.com/en-us/ht1666
Regards,
-Norm G.

Why can't I open word email attachments on iPhone on io7

I was able to open email attachments before the io7 update, now I can't open any attachments in Word. I can open Excel but not Word. I've gone back to try and view Word attachments that I had opened and viewed with no issue prior to the update and now I can't open them.

What happens when you try? More info would be helpful. In any case, the first thing to try is a reset, cures 99% of glitches. Hold down the home button along with the power button until you see the Apple, then let go.

Cannot save email attachments on iphone 4

I am having trouble saving pdf email attachments with ibooks

https://discussions.apple.com/thread/4163441?tstart=0
Add your locations to this thread. The store seems to be down.

My email attachments won't open after ios7.1 update on 4s! HELP!

I recently updated my 4s to the new software, iOS7.1. Since then, my Word document email attachements are not opening. When I try and open attachments I just get a message saying "OfficeOpen XML word processing document" on a blank screen. All attachments were opening before the update... so I was wondering;
Is my phone "too old" for this software? (Phone is only 16 months old)
Are the attachments emailed to me, in the wrong format for me to open them?
Or is there something I need to change in the settings so I can open email attachments????
Please help!
I rely on my phone to email on the run for my job so desperatly need to get it working again!
I also have an iPad2 and have updated it to the new iOS7.1 software and email attachments and everything else is working fine.... just my phone isn't!
Thank you all so much for your help.

I have same problem when I upgraded to ios 7.1. I have done the test that by sending a attachment both in .doc format and docx format but still cannot open the attachement and the message said "OfficeOpen XML word processing document", I have tested another iPhone in ISO 7 which don't have any issues to open.
I don't why Apple still don't doing something to solve it. We are well known that iPhone / iPad is not only for home use, we are use this everyday for work. Please kindly give us solution.

I can't open email attachments on my ipad that have an arrow on them. Those with a W open just fine. Also can't open jpeg files-- they also have an arrow on them. Any ideas?

Hi, I can't open email attachments that have an arrow on them. Attachments with a W (windows) open just fine. I have an ipad 3. Thanks for any ideas.

Attachments that show as a bold downward pointing arrow in a gray rectangle in a dotted box have not yet been downloaded to your phone (usually because they are large). Tapping such an icon should download the attachment if you are connected to the internet and your mail server is reachable. Once downloaded, they should appear as normal (which would depend on the attachment type).
This is the "Using iPhone" forum, so I said phone, but the same applies on an iPad.

Why can I not open PDF email attachments?

Normally on my iPhone I'm able to simply click on the PDF attachment at the bottom of an email and it opens for me to read but I just got an iPad and it doesn't seem to do that. When I click attachments in my email nothing happens. But for instance when I try to open attachments I have saved in Dropbox they open perfectly fine.

Well something has changed since IOS came out. I can't open email attachments anymore in all apps.
Up until say 3 weeks ago I would tap on an email attachment (a PDF) and a menu of apps would appear. Normally I would choose Goodreader or iBooks to open the PDF. No problems. My iPad2 would switch to the app and open the PDF.
Now that IOS 6 is out when you touch the email attachment icons appear. Goodreader and iBook show up. But when i touch either one of these icons nothing happens. It won't switch to the app and open the PDF anymore.
Two other things. I do have other apps that appear such as PDFSplicer. If i choose it the iPad2 switches to that app and opens the PDF. It's only Goodreader and iBook that won't work anymore.
second, I went to my local Apple store and talked to the guys at the genius bar. I demonstrated the problem to them. They said it looks like a bug and suggested I send a bug report to apple. Never heard back from them.
Any ideas?

Auto Downlaod of Email Attachments

Hi, I have set up a few email accounts using the email apps on my iPad 2 and they includes Yahoo!, Gmail, MS Exchange and my office MS Outlook.
I did a test today and realise that all the email account will ask for my permission before downloading the attachment by displaying the "Tap to Download" except for my MS outlook account.
May I know the reason why different settings appear here? I remember that I am able to select the size of the email to download previously but now i cannot.
Therefore, may I know if there is any way to prevent auto downloading of the email attachment?
Thanks.

quote "The paperclip indicting an attachment is included with a received message does not mean the attachment has been downloaded with the message. "
I assumed this until I checked my usuage before going into the email with the attachment. The usuage indicates that the attachment has been downloaded.
e.g. I send an email with attachment from pc to my iphone. I go into inbox on the iphone and the little paperclip appears. At this stage I do not click on the message, instead I hit home>setting>general>usage; and the "received" data goes up the same size/amount of kb as the attachment, therefore I assume the attachment has been downloaded automatically.
On another note, I have read on some forums the "arrow" to download email attachments, once the email message is opened points down. My arrow points to the right. Is this normal?

PDFs not opening online or in email attachments

Recently my MacBook Air (OS 10.7.5), my iPad, and my iPhone have not been consistently opening PDF files, either from the Internet (informational downloads from a website, for instance) or email attachments, some of which have previously opened successful. Oddly enough, my MacBook Pro (also 10.7.5) will open some of the files that the other devices don't, but not all of them. We have tried updating the newest Adobe Reader, renaming the files, printing as a PDF…nothing has worked. Any tips?

Right click on the PDF in your browser and select Save Link As to download the PDF file locally. Then,
1.       In your web browser, choose File > Open (or Open File).
2.       (Windows only) From the Files Of Type menu, choose All Files.
3.       Click Browse.
4.       Select the PDF you have saved previously, and then click Open to open the PDF. If Acrobat or Adobe Reader displays the file but doesn't display it on the web, the web server has a problem serving the PDF file. Contact the webmaster of the site from which you downloaded the PDF file.

IPhone Email attachments

Similar Messages

Maybe you are looking for