Iphone hanging up on calls or putting them on hold

I thought the touchscreen was deactivated during calls, but my wife's iPhone keeps hanging up or putting calls on hold when it touches her cheek while on a call.
Anyone else have this problem or any tips?

Just to add.
Ride1992 asked about the case blocking because that is the most common issue.
If the iPhone is in a case (poorly designed, or if you are using a iPhone 3G in a case made for the original iPhone) then there is a good chance the sensor(s) is blocked (even partially).
Could also be a bad screen protector.
In either case, if the sensor(s) gets blocked, it cannot detect when it is brought up to the face thus not turn off the screen. It could also do the reverse that the instant you answer it turns off the screen because it thinks it is at your face and when you bring it away it will stay off.
If you are using a case (or screen protector) remove it and see if it continues. If the problem is fixed, that is your issue.
If you are not using either or if once removed it still has a problem, could be a bad sensor and you can make an Appt to have it looked at.
To add about the iPhone 3G in an case made for original iPhone. The 3G version has 2 sensors. The original iPhone had 1
So many cases for the original were designed to only make sure the one it had back then stayed clear. If you put the 3G in an old case, it will block the new extra sensor the 3G has.
Message was edited by: DaVBMan

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