IPhone not recognized by iTunes although it is by iPhoto

Since I upgraded to 10.5.3 iTunes does not recognize my iPhone; although iPhoto does see the iPhone and syncs with it. The iPhone does fully charge from this port. Rebooting iPhone and iMac make no difference. USB port changes (not through a hub) make no difference. Any suggestions?

pipvan,
If for some reason reinstalling over the existing version does not work as Allan said, you can follow the steps in this article:
http://support.apple.com/kb/HT1747
Hope this helps,
Jennifer B.

Similar Messages

  • IPhone not recognized by iTunes any more

    iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
    iPhone 3Gs 32 gig
    iPod (5th gen)
    3 external hard drives, all the iTunes library stored on a Mybook 1 TB Firewire drive plugged into iMac direct, not via a Firewire hub.
    I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
    Mac then froze.
    Finally got the Mac back up after five attempts (eventually, had to unplug everything, including the mains to the iMac, plug in just the power, keyboard and mouse, press and hold power switch for 5 secs then plug in each extra drive when the Mac came back up).
    Found something seriously wrong with iTunes as it wouldn't open when clicked on (Force Quit reported app frozen).
    Deleted iTunes using AppZap then downloaded iTunes from Apple website.
    iTunes now back up on iMac but can't find any of the music files (even when I carefully repoint the iTunes to the correct location for the iTunes library by iTunes/Preferences/Advanced then Change iTunes Media Folder Location). Each entry in the iTunes library now has a black exclamation mark against it,
    Also, iTunes doesn't see my iPhone when I plug it in.
    Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
    HELP!
    By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
    Keeping fingers crossed and hoping for an answer....
    Chris

    Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
    After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
    usbaapl.cat
    usbaapl.inf
    usbaapl.sys
    All dated 7/22/2008.
    My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
    usbscan.sys
    ptpusb.dll
    ptpusd.dll
    Any help would be appreciated! Thanks!
    -Alex
    Message was edited by: Cassiux
    Message was edited by: Cassiux

  • IPhone not recognized by iTunes after update

    I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

    Symptoms:
    iPhone not recognized by iTunes on Windows computer, however an iPod will.
    The iPhone CAMERA appears in windows My Computer - but nowhere else.
    Problem:
    The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
    SOLUTION:
    From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.
    G-Man

  • Iphone not recognized in itunes after upgrade to snow leopard

    after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
    Account OK in iTunes.
    Any idea how to resume normal sync ?

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • Iphone not recognized by itunes and my safari also will not open??? Help??

    I bought an iphone and synced it. When unplugging it, I realized all my apps I downloaded were gone off the iphone (I did find them in the itunes folder however) but the issue is, my Safari and my itunes program will NOT open. They bounce once and that is it, never opens. No errors, nothing. I have been going insane trying to figure out what the problem is. Anyone else have this issue?

    See:
    iOS: Device not recognized in iTunes for Windows

  • IPod and iPhone not recognized by iTunes nor Windows

    After working fine for a long time, suddenly both my iPod Classic and my iPhone are not recognized by iTunes nor Windows.
    I have tryed EVERY single troubleshooting recommended by Apple Support
    Can anyone give me new ideas? I really need to sync!
    Thank you...

    Hi,
    Have you seen this link...
    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    http://www.apple.com/support/itunes/devices/

  • IPhone not recognized by iTunes, but listed in "My Computer"

    Hi,
    I have exhaustively searched the other threads as well as Apple support. I am running Vista 32-bit. I just received a replacement phone and I have literally never had so much as a hiccup recognizing, syncing, etc. on my laptop which is the only computer I have ever used with an iPhone. When I plug in my new phone initially, a pop up appears stating that Device driver is being installed. It will then appear in "My Computer" as a camera, but does not appear in iTunes.
    I have un-installed and re-installed iTunes.
    I have un-installed and re-installed the driver for iPhone. When I go to the device manager and attempt to install device driver manually, the message appears "Windows found driver software for your device but encountered an error while attempting to intall it. The phone is recognized on my desktop computer and my iPod is recognized on my laptop. So I am assuming it must be something that is setup on my computer that I need to delete,modify, add, etc. Please someone help.

    DR2238 wrote:
    When I start ITunes and plug in my IPhone, ITunes will recognize the IPhone as normal, after about a minute, my IPhone will disappear and disconnect from ITunes. I have the most current ITunes and IPhone versions, I have tried different USB cables and different USB ports with the same result. The IPhone will still be listed as a camera in My Computer but not recognized by ITunes. If I unplug the IPhone and plug it back in, ITunes will recognize it again but drop it after about a minute.
    Any help would be appreciated
    Thanks
    It sounds to me like it could be something to do with some power saving mode you have on your computer, such as screen saver or some other power saving mode. Do you have a laptop or desktop PC? as I am more inclined to think that a laptop might cause it if it were running on battery.
    The power saving modes/screen saver etc should be in the Control Panel, click Performance and Maintenance, and then click Power Options. In the power options box, have a look around in here and temporarily switch off the screen saver, and adjust the various power option values for the various parts of your computer, to the maximum length/or switch that option off so that it isnt used. After these adjustments, restart your computer and load iTunes up and see if the problem remains.
    I never put my iPhone in airplane mode when syncing and I have never had your problem. But if my suggestion doesn't work, then it might be worth trying Piperox13 suggestion.

  • Iphone not recognized by itunes after upgrading to IOS6

    After upgrading ti IOS6 my Iphoe opende and says "configure" and then tells me to connect to Itunes. Problem is that when I start Itunes and connect the Iphone to my computer via USBport is is not recognised by Itunes and not found as a unit. What do I do? The phone will not open and doesn´t funcion.... Anyone knows how ta handle this?

    Hi there Karin01,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    -Griff W. 

  • IPhone not recognized by iTunes, please help!

    Yesterday i updated iTunes to its latest version (10.1.1) in order to be able to update my iPhone 3GS to the latest OS version hoping to fix a problem with the phone's volume which goes all the way to low on its own. But ever since i updated iTunes my phone is not recognized by iTunes, yet it is recognize by my PC. I connect the phone, it beeps when connects, and the window that allows me to browse through the phone's camera roll opens, and it shows under My Computer. Yet it never appears under devices in iTunes. I have tried every single step recommended by apple.com without results. Does anyone knows how to fix this?? I need to back up my phone and i cant do it right now

    Hello Mr. Mai,
    I would be concerned as well if my iPhone and iPad were not recognized by iTunes.  Thank you for providing all the information with the steps you took in regards to this issue.  I found an article with a few more steps you can take (you can skip the steps you have already taken):
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Iphone not recognized in itunes mac os 10.8.5

    i'm running mac osx 10.8.5
    my iphone4 is 7.1.2
    updated itunes to 12.0.1
    and now both my iphone and my ipad are not recognized by itunes, yet my iphoto does recognize them
    plese help

    Have you tried everything in this Apple support document?
    iPod not recognized in iTunes and Mac desktop
    Does the iPod still appear as an externally mounted drive within Finder?
    B-rock

  • Iphone not recognized in iTunes when computer is connected to the Internet

    I hope someone can help me with this.
    When you log onto the computer and connected to the internet, iTunes takes almost a full minute to open and when I plug my iPhone in, the computer dings like it sees it, but it never shows up in iTunes. HOWEVER, if I am NOT connected to the internet, iTunes opens in 4 seconds and the iphone is recognized in iTunes.
    So basically iTunes and iPhone only really works if there is no internet connection.
    Any one hear of anything like this before?
    Thanks.

    No, hadn't tried that. Did, but it didn't work... the loading bar made it a little bit further however it still froze. Not sure if this will help (or even what this means) but this is the error message it displays in the report to send to apple (however it won't even allow me to send it)
    Date/Time: 2008-01-03 19:08:39 +0100
    OS Version: 10.5.1 (Build 9B18)
    Architecture: i386
    Report Version: 4
    Command: iWeb
    Path: /Applications/iWeb.app/Contents/MacOS/iWeb
    Version: 2.0.2 (200)
    Build Version: 2
    Project Name: iWeb
    Source Version: 3920000
    Parent: launchd [62]
    PID: 721
    Event: hang
    Time: 7.00s
    Steps: 43

  • My iphone not recognized in iTunes for Mac OS X

    Hi,
    I try to conect my Iphone to itune and I change diffrent USB port, restart my computer and Iphone but still not recognized in iTunes for Mac OS X.
    appreciate your help. thanks

    Try working through the steps in this troubleshooting document, starting with the iPhone troubleshooting assistant: http://support.apple.com/kb/TS1591.

  • Iphone not recognized by itunes or iphoto

    Help please! iTunes and iPhoto no longer recognizes my iphone 4.
    I have a MacBook Pro... I have checked for all software updates on both...
    IOS 7.0.2 on iphone is installed
    Latest version for iTunes installed (11.1.1 or something)
    The reason for installing IOS 7 was to get it done before not installing it gave me issues... then i had to upgrade itunes... ZZZZzzz iphoto is apparently up to date too....
    They recognized the iphone for about 5 minutes then it dropped off again. My iphone is charging as I type and I have tried about 3 different cables and it doesn't work for any of them. Furthermore, I plugged in my friend's phone into my mac and it worked.
    I am hoping that it is a simple solution although I think have tried every solution to date presented..... since it seems absolutely absurd that a macbook would not recognize an iphone in itunes.... anyway.
    Help appreciated
    Polly

    Thanks for your response
    as I have said , I have the latest iTunes installed.
    I also did not think it was necessary to mention but I obviously rebooted my machine several times.
    IF anyone has other suggestions I would be grateful.
    Thanks

  • Iphone not recognized by itunes ? after OS upgrade

    For the first time in a while, I'm trying to sync my phone with itunes. The last time I connected it was before the OS upgrade. I'm not sure if this has something to do with it? I tried almost everything in the troubleshooting except for uninstalling and reinstalling itunes. I have a lot of play lists saved that I'm afraid to lose My computer is recognizing that the iphone is connected.

    iTunes does not store any data. iTunes accesses data that is stored completely separate from the application. Deleting and re-installing iTunes does not touch your iTunes library or media folder - just like deleting and reinstalling the Word application doesn't touch any Word files. Regardless, your iTunes library should be included with your computer's backup along with all other important data.
    http://support.apple.com/kb/TS1538

  • IPhone not recognized by iTunes

    For some reason my iPhone is no longer being recognized by iTunes.
    I'm running 8.2 and 3.0 firmware. I've tried different cables, ports, reinstalling iTunes, rebooting the computer, rebooting the phone and nothing.
    The phone is charging when connected to the Mac, and iPhoto sees the phone just fine and I can move files to and from with iPhoto.
    I've tried deleting my pod casts, pretty much every suggestion I've seen online. Booting with no other devices in. I've made sure iTunesHelper is running.
    The phone is not altered or Jailbroken nor has it ever been.
    I'm really stumped and I don't know what else to do. Please Help!

    Um.....ok so I punched my phone in anger and it recognized it 2 seconds later.....maybe violence is the answer?
    If anyone has a legitimate answer I'd still like to hear it as I don't want to have to punch my phone every time.

Maybe you are looking for