IPod 160 GB unworking wheel

My iPod's control wheel is not working pretty well: it often stops while I'm scrolling files. I can't understand if this is due to the wheel itself, or maybe that's because of Hard Disc loadings that slow down the system (?? Is that possible??). I also stuck a protection sheet on the wheel, but I noticed that there were trubles without this protection too. Can you help, please?

If you can't remember the code, you'll have to restore the iPod.
http://docs.info.apple.com/article.html?artnum=303414

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