Ipod 4th generation music stuck on shuffle and i can't remove it, please help

My ipod 4th generation music playlists are stuck on permenant shuffle and i can't remove it, tried to restore it, no longer have both sets of arrows just the double arrow that crosses and thats it,  no loop or anything else, it's becoming really anoying now as i have my playlists set to my order and preference, please can anyone help? thanks

What exactly happened when you tried to restore the iPod? Restore from backup?
Have you went to Settings>General>reset>Reset all settings?
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

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