IPod 5th generation recognized in iTunes but won't charge

Hello Apple Support Community,
I'm writing this on behalf of my girlfriend, who is having problems with her iPod, I tried searching google and the forums here but I couldn't find a satisfactory answer.
Basically what happens is this:
iPod gets plugged in and shows the "do not disconnect" screen and starts charging (what comes next kind of happens simultaneously) not long after that, I'd say a minute at most, the normal menu screen comes up and the lightning symbol on the battery disappears, iTunes recognizes the device and allows you to browse the files and it gives the option to sync but we haven't done that yet (the laptop we're trying to charge it off is new and has an empty iTunes library) and we don't want to lose the data on the iPod. It works fine on other computers, i.e. she can charge it with no problem from her desktop PC and as far as i know any other PC/laptop available to us
Does anyone have any idea what's wrong and how to solve it?
Technical details:
iPod 5th generation, 60gb
Laptop brand: Samsung
OS: Windows 8
USB status: Ports all work and from what I can tell they're all 500mA
Switching USB ports, none seem to make it charge
Resetting iPod
We don't have extra cables so we can't try switching them and we haven't tried restoring the iPod yet since we don't want to lose data.
If you need more info, let me know
Thank you very much for your time!

The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!

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