Ipod apple mobile devices
Since updating my 4th gen Ipod Touch I have had to restore back to Factory Settings and now my ITunes doesn't recognise my Ipod. When I attach my Ipod I get an error message that states 'This Ipod cannot be used because the Apple Mobile Device is not started'. Can anyone help me resolve this issue?
AMDS for Mac > http://support.apple.com/kb/ht1747
AMDS for Windows > http://support.apple.com/kb/TS1567
Similar Messages
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On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". Each device has been registered onto this account and this computer, and all have worked finely in the past. I am so confused as to why now seemingly without reason, none of our apple devices (one iPod, two iPhones) are allowed to have music and other material downloaded onto them. Also, as a side note, they still are charged by plugging them into the computer, however they do not even show up on the left-hand sidebar in iTunes.
It should also be noted that for my iPhone it does not allow for the new update software to be uploaded; it just says that an error has occurred, nothing more.Try Here > AMDS > http://support.apple.com/kb/TS1567
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When pugging in my ipod touch on itunes, it says this ipod cannot be used because the apple mobile device service is not started. What can be done to remedy this? Up till yesterday I have not had this problem
See:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista -
Ipod touch not being recognized by itunes (but is registering as an external drive by the computer itself) have updated and reinstalled itunes, stopped/started apple mobile device and removed any mobile programs associated with my non apple cellphone. This seems to have started happening after the last Itunes update I did as I was able to put music on my ipod touch a month or so ago. Is there some way to go back to an older version of itunes? I really have no idea what else to do since I followed every step on the trouble shooting page for windows 8.
I had this problem too and my roommate solved it!
Go to 'Settings'
'Music'
Scroll to the bottom and enter your password to log onto your home sharing
Then connect to iTunes and sync! -
this has got ridiculous now i cant access itunes tore,my ipod says there is no music on it even though i watched it sync nearly 5000 tunes and the program apple mobile device exe eats my cpu at 97% it slows my computer to a crawl should have had the courage of my convictions and stuck to itunes version9 at least that worked.tried resetting netsh winsock,flushing my dns all not worked.this has to be sorted out...and quick
Hi,
I have tried and confimed that you can download the previous version from some web-site about the version 10.5.1.42.
Remove/un-install 10.5.2.11 and restart your computer.
Install the old version 10.5.1.42
and then you can find the "Devices" on the left column and showing synchronizing when you connect the cable.
Good luck -
What does "the Apple Mobile Device service is not started" mean? I updated iTunes and I got this message when connecting my iPod Touch (2nd gen).
Never mind--I think I found the answer through other posts. Thanks!
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I have imported my music from my musical CD's to the itune library but now, the iPod cannot import the music to the iPod due to the
above indicated problem.Type "apple mobile device service" into the search bar at the top of this page by "Support"
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IPod nano 4th gen - Apple Mobile Device Driver issue
I have an iPod Touch that connects and syncs perfectly with iTunes but I can't find any way of doing the same with my wife's iPod Nano(4th gen).
Whenever I connect the nano it appears under Universal Serial Bus Controllers as Apple Mobile Device USB Driver but with the dreaded Yellow Exclamation mark.
I've tried:
The 5Rs
Different cables
Different ports
Disabling drivers
Uninstalling drivers
Removing all Apple software (in the correct order) and reinstalling
The only error message I get, other than the Exclamation Mark, is when I check the Driver Properties, it shows "This device cannot start. (Code 10)".
If I click on Properties, Driver and Update Driver, Install from specific location I see:
Apple iPod USB Driver Version 6.0.9999.40 (12/11/2008) and
Apple iPod USB Driver Version 6.0.9999.61 (11/05/2012) and
USB Mass Storage Device
Does anyone have any other suggestions as to what I can try?The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
Open the "Windows" folder.
Open the "system32" folder.
Open the "DRVSTORE" folder.
In there look to see if you have either of the following two folders:
netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
... and then try connecting the nano again. Any better luck this time? -
i am using ipod touch 4g
rishiv93 wrote:
i tried all the options...
Did you follow this article about Apple Mobile Device Service? http://support.apple.com/kb/TS1567 -
ITunes/Apple Mobile Device works fine w/iPod but not iPad
Hi. I'm getting stuck on this and would like some help to solving this problem. Basically I'm trying to sync my iPad; however, whenever I connect it, this meesage pops up: "this iPad cannot be used because the Apple Mobile Device is not started." The problem is that when I try to plug in an iPod using the same wire, it works fine, no problem, but the iPad just won't connect. I have since uninstall and reinstall all Apple components (iTunes, AMD, QuickTime, etc) and it's still the same thing...iTunes connects fine w/ the iPod, but not the iPad. What to do? Thnx in advance.
EDIT:
Btw, I've tried to connect the iPad while the iPod is connected, and the "Apple Mobile Device is not started" error message pops up too, which is weird, because the iPod is connected and syncing at that time...which means the Apple Mobile Device thing IS started. >.>The iOS devices use Apple Mobile Device Service, while older iPods use the iPod Service.
Checkout this Apple document -> How to restart the Apple Mobile Device Service (AMDS) on Windows
Are you able to restart the service after following the steps in that article? -
I updated to iTunes 10.7 and now iTunes does not see my iPod touch. After the update I got a message that the Apple Mobile Device USB Driver could not be installed. I have uninstalled and reinstalled iTunes 3 times, but still cannot fix the problem. I have followed the suggested fixes in Apple Support. Any suggestions? Thanks!
Try the actions here for that driver.
iOS: Device not recognized in iTunes for Windows
I would first do this:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
i can not get my ipod to get out of the connect to itunes page , and when i plug it in it says itunes mobile device system is not setup
From what I know from troubleshooting all sorts of screwed-up PC devices, you should try the following steps (I have assumed you didn't try any of them, so plz don't take offence for some "basics"):
1) Updating the iTunes on your PC, or if it's already the latest, see if you can find the individual install package of "Apple Mobile Device Support" by using Window's Search (the package should be "AppleMobileDeviceSupport.msi") and reinstall it (Uninstall the existed one first). If you can't find the individual package, I think you may find a downloadable one online, or if you want to simply the process, just reinstall the whole iTunes.
2) If problem remains, check if there's any "application/service monitoring function" on your anti-virus/spyware program, and find if "Apple Mobile Device Support" is on its "blocked list", remove this entry when you find it.
3) Check if there's any "Registry" clean-up software/function in a software, or whether you've altered any apple-related or unknown registry entries. If it's a yes, see if you can find the most recent Registry backup before the iPod connection problem occured. In the case you do not have any backup (Make sure! Almost every Registry clean-up software would back-up Registry before any cleaning process. You can find them in this software's directory), simply use the "system restore" program of Windows to restore your computer to the latest point when iPod's connection with PC was still functioning.
Since we can't find any problems with "Apple Moblie Device Support" from above steps, let's refocus to the hardware part:
4) Restore the "setting part" to default on you iPod, if you don't want to wipe clean your setting now, try below steps first.
1) Plug in your iPod to other USB port, if it doesn't work, try plug in other devices to check if there's any problem with your USB ports or USB's drivers on PC. (If there is, try 'roll back' the USB driver's version by entering to its 'property' on right-clicked menu, if still doesn't work, maybe the USB ports are broken-down)
6) Go over the steps and check if you've tried everything. The latest choice I'd advise is to check if you can find another "USB cable" for iPod and plug-in so you'd know if the original is broken.
Well, that's about all I can think of. Good luck and post your questions if you need any clear-up. -
When I plug my iPod touch ino the computer it says "this ipod cannot be used because the Apple mobile device service has not been started. The screen shows to plug it into itunes and will not do anything.
Have a look here:
iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I recently purchased my iPod touch with no issues. After updating to iOS 8.1.1 I found that my iPod would no longer appear in the latest version of iTunes and when I searched for Apple Mobile Device usb driver in the device manager, it was nowhere to be found. I've already uninstalled and re-installed ALL components of iTunes and read every single help article. I've tried everything. What went wrong?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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