IPod Cannot Update?  Unknown error (-50)

Suddenly, my iPod won't finish updating and displays the following message:
The iPod "ENZYME" cannot be updated. An unknown error occurred (-50).
What is wrong with my iPod? Thanks for any assistance.
1.33 GHz 12" PowerBook G4 1.25GB ram "ANTIGEN"   Mac OS X (10.3.9)   iPod Photo 60 GB "ENZYME"

Suddenly, my iPod won't finish updating and displays
the following message:
The iPod "ENZYME" cannot be updated. An unknown
error occurred (-50).
What is wrong with my iPod? Thanks for any
assistance.
i get this exact message (except, of course, for my ipod's name). what can i do to repair it? i got the message, becase i fiddled with the ipod becuse my album artwork wasn't showing up on my ipod, so i unclicked "display album artwok on your ipod." and then it deleted all of the album artwork, and then when i rechecked the box, i got the message that it coudln't update.
i'm getting frustrated because this is a relatively new ipod. my old 20gb one displayed a dead ipod in december, and the dudes at the genius bar in houston told me my only option was to get a new ipod, so i did, and now this happens not even six months later.
someone please help me.
thanks,
trina
HP a1130n   Windows XP  
HP a1130n   Windows XP  
HP a1130n   Windows XP  
HP a1130n   Windows XP  

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