IPod Classic won't Restore and FREEZES/LOCKS iTUNES! Help.

Hi. First, the specifics:
I have an iPOD Classic (120GB).
I have Windows Vista R2 (64-bit).
I have the latest version of iTunes, yes, for 64-bit.
With that out of the way, I started seeing issues with my iPod not being able to play certain songs. I'd find the song, hit the play arrow, nothing would happen. The time would not move, song would not play. Here's what I've tried to do initially:
Re-install iTunes, re-sync.
Still wouldn't play these songs.. Not all, but many songs.
So, I tried to Restore.
Initially, it looked like it was restoring properly - - but took way longer than usual. Like 2 hours. At the end, I got an error "Could not sync this song, Could not sync iPod."
I looked at iPod, had to set it up, choose ENGLISH as language, etc.  Search iPod, found NO MUSIC, NO VIDEOS, etc.
Tried simply re-syncing, wouldn't work.
So, I disconnected, restarted my computer and tried to RESTORE again.
I connect it via a USB 2.0 and the iPod cable. I have been doing this for years and years and this iPod has worked for the 3 years I have had it.
I have had iPod since their inception, so I'm not a rookie. I also have an iPhone and an iPad2.
So I connect the iPod as usual. NOW, it basically FREEZES iTunes. I CONTL-ALT-DEL and find it's always iTunes (NOT RESPONDING).
This happens EVERY TIME... I tried restarting several times, same issue.
So, I unistalled all components of iTunes > RESTART COMPUTER.
I re-download the latest version of iTunes, yes the correct one.
I tried syncing or restoring. DOESN'T RECOGNIZE iPOD, FREEZES/LOCKS iTUNES.
HERE'S OTHER THINGS I have tried:
RESTORING from DISK MODE. (DID NOT WORK, LOCKS iTUNES)
I downloaded the Windows Update for Vista that helps not corrupt iPod when disconnecting too early.
Downloaded update, did NOT help with the issue.
Un-installed iTunes again. Restarted computer. Re-installed newest version of iTunes.
ONE THING TO POINT OUT, when I connect my iPod, iTunes launches if not open and I get a WINDOWS box that says:
MICROSOFT WINDOWS:
Do You Want To Scan And Fix Errors on Steven's iPod (L:) ??
I tried both options: YES, Try to Fix, NO - Continue
That doesn't work, and iTunes still freezes regardless of option.
Again, tried DISK MODE, tried Regular mode...
Nothing works...
PLEASE HELP...

Guys, if you all having the same problem as Steven, then do the iPod Disk Diagnostic, as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
Main cause is the iPod Hardisk is dying, but if the DD report are good, then it is the USB connection timeout.
So have a go at the Disk Diagnostic first.

Similar Messages

  • Ipod Classic won't sync and freezes while trying

    Originally i had a video on my ipod that wouldn't play, id get the puzzle piece screen so I figured id sync my ipod and delete the video and reenter it in my itunes. I plugged in my ipod and a message poped up saying error and that I would have to restore my ipod. I try restoring it, hoping that fix the problem, but when my ipod got to the second to last file syncing, my ipod started to click and it stopped syncing. My laptop still said syncing but the bar wouldn't increase but the ipod only said "connected" now. I tried this at least five times with similar results, the last try being the same as the one I just mentioned. Is there anything I can do to fix my ipod, could I have a bad sector on the HDD, or should I take it to the Apple store and have it assessed? I'm hoping to not have to buy another ipod so any help will be much appreciated.
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    Unfortunately a clicking sound on a iPod Classic, video or "brick" style appearance iPod is not a good thing... That clicking is usually the Hard Drive acting up and usually doing some very strange things.
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    Additionally how big was the video file? I'm wondering if it was too large for some reason...

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  • IPod Classic won't restore or format

    My iPod Classic 160gb won't restore. When I connect it, iTunes says it's corrupted and needs to be restored. When I try to restore, iTunes tries to install the update and then restore. Then iPod resets, like it was restored, but it isn't - there're all the files that there were. When I try to restore it in disc mode, iTunes just can't restore it and shows error 1439.
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    Hey Mieczysław Bukowski,
    Thanks for the question and detailed information. It may be best to troubleshoot the error code you are receiving. To do so, see the steps in this resource:
    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
    http://support.apple.com/kb/TS1372
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  • TS1372 ipod classic won't restore

    can't restore ipod classic error 1439

    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • What do I do when my iPod Classic won't restore?

    I'm hoping someone on here will be able to help me with my question!
    I only bought my iPod Classic about a year ago brand new, not used! I noticed that it had been freezing up a lot and one day it just froze completely. I left it alone and it turned off by itself and by the time I turned it back on it had erased EVERYTHING off of my iPod. I went online onto the Apple Support and decided to restore my iPod. Once I tried to restore it it said "There was an error that occur 1409." I tried to restore it one more time and now my computer can even find that there's a device (my iPod) plugged in. I took it up to the Apple store once where the young man there told me that there was nothing I could do and that I would have to just buy a whole new iPod altogether. I really hope this is not the case and I do hope that someone on here will be able to help me out!
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    I find it difficult to believe that the iPod cannot be restored correctly, or that it has "had it".
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  • IPod Classic won't sync and crashes iTunes. Suggestions?

    Hi, hopefully someone can help me!
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    help?

  • My ipod 2g won't restore and has an error. what do i do?

    when i plug it in it says it needs to be restored. so when i click restore a box pops up that just says "software for this iphone is not currently available. make sure you have the latest version of itunes and try again." and that's it. thing is, i JUST downloaded itunes onto the computer i'm on. so obviously it's going to be the latest version. i have windows 7 on a pc and i don't know why it isn't working. the ipod screen is completely black and doesn't light up even if i do the lock/home screen reset thing.... ok now i just did that and the screen lit up to white.. and i did it again and it's black again and not turning back on. any help? anybody?

    Try placing the iPod in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Ipod classic won't restore error 1439 appears in itunes

    my ipod classsic has entred disk mode after dropping it but it won't restore an error 1439 appears in itunes. what can i do or would buying another ipod be better

    Hey chjesc,
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    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
    http://support.apple.com/kb/ts1372
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • My iPod Classic won't restore

    I have a 160 gb iPod Classic that I recieved last month as a replacement for my previous one which was having the same problem. It was working fine until yesterday and songs started to skip, so I plugged it in to my computer which is running on OS X Lion and it said the ipod was corrupted and needed to be restored. When I pushed the restore button, an error came up as 1430, which I tried to troubleshoot for, but nothing works. Any other suggestions or should I take it into a store? Thanks!

    Yes bring it back to the Apple Store, and have it replaced.
    Do check your habits, to prevent another occurance, especially, where you normally put your ipod classic, (avoid hot places, strong magnets, radiation (iPhones), on hard vibrating surface like bike boxes)
    Some people dump their iPod in a bag, and threw the bag against the wall when they get home or school)

  • Ipod classic won't restore due to other apps

    I recently bought a used ipod classic from the pawn shop.  my prior two were done in by my need to be to close to water.  i tried to restore it, but it claims another app won't allow it.

    http://ketchuptomyfries.blogspot.co.uk/2011/08/solved-ipod-cannot-be-synced.html
    The above solved my problem. Recommended!

  • IPod classic won't restore. Claims disc is full when it is empty.

    Because of my previously spoken about problem, I decided to do an iPod restore after backuping everything on the iPod onto my harddrive.
    But iTunes won't let me, claiming that the disc is full when in fact it is not.

    Hey Mieczysław Bukowski,
    Thanks for the question and detailed information. It may be best to troubleshoot the error code you are receiving. To do so, see the steps in this resource:
    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
    http://support.apple.com/kb/TS1372
    Thanks,
    Matt M.

  • Help! ipod classic won't restore but hard drive is fine

    Hello,
    i have kept an ipod classic for several years, my first one an 80 GB and i had that working wonderfully for 3 years and then the hard drive failed and so my dad got me a new 160 GB off of e-bay, slightly used but it said the hard drive was checked out and everything was good to go. When i got it i looked at the number of Reallocs and Pending Sectors and the hard drive shoulod be just fine, but when i tried syncing it the first time everything looked good, it said welcome to your new ipod and all of that, i restored it and it said that it restored successfully, so i syncedall my 40 GB of data including videos, audiobooks, podcasts, games and music and it showed every little thing loading individually like it used to with my old one, and then when i ejected it and disconnected it then looked at the ipod itself it said no music, no videos, no audiobooks, nothing showed up!! I went to setting and looked at the about and it showed 40 GB gone, but when i looked into that it showed up as other. so i tried it all again, restoring and re-synching and all of that, and it would give me a variety of different error messages listed below:
    could not copy to ADMIN'S IPOD the selected disc is not available
    synching to ipod failed an unknown error occured (-59)
    synching to ipod failed an unknown error occured (-60)
    cannot synch to ipod, no drive is selected
    cannot sync to ipod, selected disc does not exist
    cannot sync to ipod selected drive is currently in use
    connect to power (even while fully charged)
    and then i tried formatting with my computer and "scanning and fixing problems" with my computer documents
    didnt work
    re-did diagnostic test
    shows drive is fine
    tried synching one playlist and one season of my videos
    worked! played everything fine!
    tried synching more
    showed no music, no videos
    the problem comes only when i try to sync everything, or more of something
    and now it wont even restore or do anything! it shows the same error my old one did error 1493 ipod cannot restore unknown error occured
    i dont know what to do. my dad insists the hard drive is fine because it played the videos just fine before and the music as well and my cover flow showed up
    but now i cant even get it to the point where i have an option to put music on it at all.
    i thought i erased all of the old software that came with it when i restored and repaired the first time, not to mention the other times i've tried.
    please help me!! i dont know what to do anymore i think i have tried everything
    rikkitiger

    The iPod's hard drive seems to be unreliable.  The used iPod from eBay may need to be returned.
    You can try putting the iPod into Disk Mode
    http://support.apple.com/kb/ht1363
    If it goes into Disk Mode, run iTunes and connect the iPod.  iTunes may then prompt you to do a Restore.
    If that does not work, but the iPod is recognized by Windows, you can try using Windows to reformat the iPod, like it's a USB external drive.  Use FAT (FAT32) as the format type.  If you have the option to do a "quick" format, choose to do a FULL format.  If you are able to complete this procedure, run iTunes, connect the iPod, and do a Restore.  Even if iTunes does not prompt you to do a Restore, it is important that you do a Restore, because after Windows reformats the iPod's hard drive, it does not have any of its onboard software.  The Restore is needed to reinstall its software.

  • IPod Classic Won't Connect to Computer or iTunes

    My iPod Classic 160GB started to stop showing up both in Finder and on iTunes a few weeks ago. If I connect it to a wall charger then it will still charge, so I'm fairly sure it's not a problem with the cable dock or anything. I've literally tried every suggestion I could find, but nothing has worked so far. The iPod still plays music fine, but it won't sync with iTunes or show up at all in Finder.
    I've already tried resetting it (both while connected to the computer and not) and switching USB ports (it didn't work on another computer's USB ports either). I've tried everything listed on Apple's recommended solutions to this problem. I'm mostly resigned to having to get a new device, but I wanted to check and see if anyone else had any other possible solutions. Once again, I have tried all the basic troubleshooting problems, so please don't give me those. I would appreciate any help you guys can offer, thanks!

    I have this problem too please help.

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