Ipod Doesn't Work, Here's A Question

I got an Ipod video less than 2 months ago, and I made the mistake of not getting a case for it. Well in the time I've had it, it's been scratched quite badly. And I just noticed there is a SLIGHT ding in the back of it. But just the other day, my Ipod stopped working (it showed up with the frowny Ipod face), and it made a strange clicking sound and shut-off. I told them about this (but didn't have enough room to mention the scracthes and the dent) and they are sending me a package to send the Ipod back in for repair. Now my question is this:
Even though there are scratches and a slight ding on the back, will they still repair my Ipod? Do they send me a brand new one altogether? Or will they not fix it because of the other damage to it?
I'm pretty sure that the scratches and the dent have nothing to do with the problem, but I'm just curious if they will deny fixing it because of the damage. I have tried to restore it, but it does not show up as an option when I plug it into the USB cable. I have also tried all the methods mentioned on apple.com, with no success in fixing my Ipod.
And here is one more question:
From the time I put music on it, it sometimes skips the song I select, and goes onto the next one. Does that happen usually, or did I buy a somewhat defect Ipod in the 1st place?
Thank very much for the help.

If you take it to an apple store they will look what they can do. They will replace it with a refurbished unit or a new one.
You can also try to get it serviced online...
iPod Service
Usually, apple replaces the iPod with the same color iPod.
btabz

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